“Our FlixBus trip was delayed initially by *five* hours, and we were only informed on very short notice. Then it got delayed by another hour and fifteen minutes without any warning at all. The journey itself was okay, but when we got to the border control area between France and London, we had a really bad experience. The bus didn’t even count the passengers properly and left us behind, so we had to talk to the staff on site to help get the bus to come back and pick us up.
Overall, our experience was really not good at all. Even when we tried to reach out to the company to get some kind of compensation, we didn’t get any response, and they refused to offer any compensation.”
“The bus left early from Amiens to Brussels, the toilet was absolutely disgusting, obviously not cleaned after the last trip, no toilet paper on a 4 hour journey. Drivers spoke no English and looked really scruffy in football shirts. No class. It might be cheap but there’s no excuse for lack of hygiene. Will never use again.”
“I had a wonderful experience with FlixBus customer service. I was worried about my family’s trip from Niagara to Toronto Pearson Airport after losing contact with them due to a dead phone battery. I reached out to FlixBus through their online help chat, and the response was immediate and very reassuring.
A special thank you to Jhamae, the support officer who assisted me. They quickly checked the status and confirmed that my family was safely on board. Their professionalism and prompt response gave me great peace of mind, especially since my family had a connecting flight from Toronto to Edmonton.
Excellent customer service like this really makes a difference — thank you, FlixBus and Jhamae!”
“They changed my departure for a trip at the end of May from 9:30 am, to 7:30 am. This change made it unacceptable for me and my daughter to take that trip, so I canceled the trip. After cancelation, I looked for their Customer Service, of which there is an online chat in Canada. That person said, because I canceled the ticket, there was nothing he could do. I wanted a charge-back refund, but he said there was nothing left to do. The FlixBus voucher value was 30% less, and because it's a voucher to be used with them, it's actually a total loss of my money, in the amount of $114.91. I will never consider FlixBus for anything in the future and will keep spreading the word about them anywhere and to anyone I can.”
“Trying to get a refund which was promised after 5 working days, still not received.
Would not recommend, having cancelled their bus on our date to go. Try phoning and get a useless chat robotic ans, very frustrating.🤬🤬🤬💩”
“There should have been free wifi on the bus. Driver said no wifi. I complained and asked for partial refund.
They replied "our records indicate that this ticket is non-refundable and has no refund value. We regret to inform you that we are unable to accommodate your request."”
“The worst service in the world, do not use this company under any circumstances. Customer support is zero, they are late for an hour or more, because of which you can miss your flight, as in my case. You will end up using alternative transport, and they will not even refund you for the unused ticket. There are many competitors that leave this company and its service far behind. Thanks for your attention!”
“Avoid Flix bus India, the bus didn't stopped at the pickup location it just passed by and I lost my trip, my time and money.
I send proof to them I was standing at the time and place the app show and their answer was ridiculous they just said that it did stop. I hope some HONEST staff can take a look at this request:
43785828”
“The worst bus ride from Edmonton to Calgary!!!!
Seats were very tight (and I’m a thin woman) , seat cushions were very uncomfortable & worn out, no internet when they advertise it, no phone plug ins; dirty toilet, & very unsafe pickup location!
I will never travel by flix again & would not recommend it to ANYONE!!!!”
“Cancelled my family’s journey at 17:10 on a Sunday when travelling the next morning at 09:00. Just sent a txt and email. Can’t speak to anyone about it. Seriously people pay a bit more and go with national express. Shocking service”
“J’avais une réservation sur le FlixBus N779 au départ de Roissy CDG à 6H10 et à destination de Lille. Je me suis présenté à 6H02 à l’arrêt, j’ai vu un FlixBus me passer devant sans numéro d’identification. Pas inquiet vu mon avance, j’ai attendu 50mn pensant à un retard. Suite à mon appel au service client (en anglais uniquement) et à la recherche de localisation du bus sur le site, il s’est avéré que le chauffeur est parti en avance et donc sans m’attendre alors que son scan lui indiquait bien qu’un client (moi) était bien réservé sur son Bus. C’est incompréhensible, scandaleux et choquant, surtout lorsque l’on se lève aux aurores et que l’on travaille! Le remboursement du billet est une chose, qu’en est il du dédommagement?.. J’ai honte pour le chauffeur, franchement c’est inacceptable!.. S.Deltour”
“FlixBus uses deceptive pricing—ticket prices start high, only to drop dramatically days before departure. When I called customer service about changing my booking, I was hit with a $42 fee and forced to accept a credit instead of a refund. This scammy tactic leaves customers overpaying and stuck with unfair penalties.”
“The bus driver told me that I should sit anywhere when clearly I paid for the seat that someone else was sitting in. The bus driver was rude,disrespectful and diiscourteous yelling in my face. Furthermore he attempted to have me ejected from the bus.
This will be my last Flixbus ride.”
