Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

FlixBus Reviews

1.2 Rating 97 Reviews

4 %

of reviewers recommend FlixBus

Company Reviews

1.2

Based on 97 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how FlixBus made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FlixBus 1 star review on 18th March 2024

FlixBus 1 star review on 18th March 2024

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 3rd June 2022

FlixBus 1 star review on 3rd June 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Flixbus to be sleazy and a garbage service. Flixbus cancelled my bus trip then included only the option on the web site to get a voucher refund rather than cash refund, which should be illegal in my opinion. I tried calling customer service to get a refund but was kept on hold with no estimate of how long I would continue to be on hold and no callback option. It feels like they deliberately make refunds difficult to keep more money.”

Posted 1 year ago

“Bad experience!!!! I booked a ticket for the route, MIAMI- Fort Lauderdale. the bus was delayed 116 minutes and in order not to miss the plane I had to book an Uber ($40). after making a complaint on the Flixbus website I was told that I could not receive any refund, neither the bus ticket nor the Uber ticket, This will be my last booking with FLIXBUS!”

Posted 1 year ago

“Some of their operations are literally akin to a SCAM. False advertising combined with the most clueless, incompetent customer support team equates to probably intentional manipulation and theft of consumers by the higher-ups. Very unethical company in more than a few ways.”

Posted 1 year ago

“Very bad service. Last Dec/22, we booked through my cellphone going from Vienna airport to Bratislava. At the exit followed Flixbus signs leading to Platform 3. No bus on this platform for more than 30 minutes. The customer service number listed at the platform did not attend our insistent calls. Asked other Flixbus drivers passing by who told us to go to platform 5. At the end the right bus left from another platform, so we missed it. We had to wait for another bus and pay for another trip directly to the driver. Answering almost a month later, Flixbus service did not want to reimburse the missed trip. So, my advice is to take a taxi/Uber or another bus company, as you end up paying less and have a better service than Flixbus.”

Posted 1 year ago

“Worse customer service ever bad traveling company they buses leaves before the departure time and you won’t get a refund back i wish i can give a zero star Flix bus sucks sucks ❌❌❌❌❌❌❌❌”

Posted 1 year ago

“They do not refund fees even if THEY cancel same day. The service fee to book the original ticket plus another cancellation fee is charged to you. Plus a secondary service fee to cancel! Crazy. One ticket cost me $22.98 but they will only give me back $12.99 if I request a refund. I have to rebook for same value and go through the anxiety of being cancelled again last minute.”

Posted 1 year ago

“They publish a schedule, which they cannot meet. They do not mention that the bus has to cross a border, so the advertised time will not be possible to met And then when people lose flights/trips, they just apologize, but don't refund nothing.”

Posted 1 year ago

“I would give flixbus zero stars if I could. I traveled from vegas to california. The bathroom was locked throughout the entire ride. It took a while to get the driver to know because I could only communicate with the assistant driver and she was asleep most of the ride! So we later stopped at the rest area nearly 2 hours later, where I thought we were going to get food and relieve ourselves for a bit. We didn't. The first male driver told us that he was leaving and another woman driver was taking over and if we got off the bus its are fault if she left us. Now I have a bladder problem and felt like I was going to explode from not being able to pee. Also light headed because I had no food and thought I would be able to get some. So I kindly asked the female driver and others did as well. If we could just have a minute to pee before we took off and she told me no! I was so surprised at how I was treated she even left a poor lady who didn't speak english and didn't know what was going on. We asked her to wait and she refused. I was so disappointed and still am because I reached out to flixbus by filing a complaint online and they still haven't got in contact with me about what happened. This was almost 2 weeks ago!”

Posted 1 year ago

“Flix Bus should be avoided for their complete lack of professionalism, customer care and failure to follow up on serious complaints. On attempting to board at Bratislava for Vienna, I was verbally abused by a driver for no apparent reason other than asking to confirm the bus's destination shortly before departure. Despite making it clear I did not understand Slovak, he continued to shout at me for a prolonged time. Later, as the queue started boarding, I was again shouted at after presenting my ticket. Again not understanding the issue - and having left plenty of time for the driver to scan the QR code - I attempted to board, whereupon I was grabbed and physically manhandled off the bus. At this point, several other passengers intervened with the driver on my behalf. I asked one who spoke Slovak what the issue was, and was told "the guy just hates his job and is having a bad day". When I complained to Flix Bus customer support I twice received a generic copy/paste reply with a mealy-mouthed apology for "inconvenience caused" and that "your experience did not match your expectations". Both failed to address my complaint or request for disciplinary action against the driver. After this absolutely pathetic response by Flix Bus, and on reading multiple similar complaints by other customers, I will be avoiding them from now on.”

Posted 1 year ago

“Worst service ever . NEVER USE THIS SERVICE- I had my ticket checked hy the driver twice , and verbally asked him where the bus was going when I got on on Finchley Road earlier , and the bus number matched the time on my ticket . I got on bus only to find it wasn’t going to my destination - Leicester - it was in fact going to Birmingham . I should have been back in Leicester at 8. I am still in Brum waiting to get train , then connecting taxi as my car is now locked in at Fosse park . Flix just said literally “tough you got on the wrong bus -it’s your fault “ and left me here stranded. Update - they just called me 1.5 hours after leaving me stranded in Birmingham saying “give customer services a ring “ No help . No compensation. Not even contact for 1.5 hours . Appalling. On the way down from Leicester to Finchley Road, we took and interesting detour via WATFORD. To change drivers. Making everyone on bus late The lady next to me on the bus had her bus moved back 4 times , she was supposed to leave London at midday , she left at 6pm”

Posted 1 year ago

“Price to high driver did not know where she was going 20 minutes late flat tire lost and supposedly 8hours and 55 minutes 1 hour in a half late due to flat tire 😳 terrible no customer service just want to take your money”

Posted 1 year ago

“I had terrible experience as a result of travelling from New York to Toronto. The bus was broken 3 hours drive for New York at 12 am. First, The bus drivers told people that mechanic is coming to fix the bus. In 1 hour, they mentioned that a bus from Toronto is coming in 6 hours. The drivers kept pouring water on the bus. I appalled when a rude bus driver refused to give water to the person who was a diabetic . No bus arrived in 6 hours. I spoke with the bus driver , and he refused that the bus driver would come in 6 hours. The bus drivers continued sleeping in the bus, and refused to cooperate . I had to call to 911, the police came . The police officer forced the driver to call to management, and the bus came in 30 min. The customer service is absolutely impostures. There were children, people with diabetes in the bus. We did not have access to food, water , medications for almost 12 hours. The customer service kept telling us “We understand your frustration , but we cannot do anything “. I absolutely don’t recommend to travel with the Flixbus. It is more advantageous to spend slightly more, but save your time , energy and don’t destroy your health .”

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 28th July 2022

FlixBus 1 star review on 28th July 2022

Posted 1 year ago

“Awful experience. Before the trip I received an email that the bus will be late for 24 minutes. So, I went inside the bus station. I came back in 15 minutes, but the bus has already gun.”

Posted 1 year ago

“SCAM SCAM AND SCAM. PLEASE RUN AWAY FROM THIS COMPANY. ORDER #3010787233. MY TRAVEL TIME WAS 11.40 AM AND FLIXBUS CANCELLED MY TICKET AT 11:44 AM. INS'T IT FUNNY? I HAD TO BOOK THE TRAIN AT THE LAST MOMENT AND IT COST ME A-LOT. I REQUESTED REFUND FOR THE CANCELLATION THEY MADE AND THEY HOLD £1.00 BOOKING FEES. SO, IF IT IS 60 SEATS COACH, £60 HAD GONE STRAIGHT INTO THEIR POCKET WITHOUT PROVIDING ANY SERVICE. THIS SHOWS HOW MUCH PROFESSIONAL THEY ARE IN LOOTING PEOPLE. (PROFESSIONAL THEIF) NOT ONLY THIS, WHEN FLIXBUS GET DELAYED FOR MORE THAN TWO HOURS AT THE ARRIVAL DESTINATION, THEY WILL STILL REFUSE TO REFUND YOU AND WILL MAKE EXCUSE THAT THERE WAS NOT 2 HOURS DELAY AT THE DEPARTURE POINT. ONE MORE THING, PLEASE DON'T USE PAYPAL FOR PAYING THIS COMPANY AS PAYPAL WILL REFUSE YOUR CLAIM NO MATTER HOW MUCH EVIDENCE YOU PROVIDE TO THEM. USE YOUR BANK CARD INSTEAD. AND LAST THING, IF YOU WANT YOUR JOURNEY TO BE RUINED COMPLETELY THEN GO WITH FLIXBUS AND ENJOY THE WORST JOURNEY OF YOUR LIFE.”

FlixBus 1 star review on 3rd June 2022

FlixBus 1 star review on 3rd June 2022

Posted 1 year ago

“I was assaulted on a bus ride by a passenger who clearly had mental health problems. When I tried to talk to flixbus about it to make sure their safety protocols were followed I was ignored by a junior member of staff. I was very disappointed as I was o trying to make a financial gain out of it I was only trying to make sure safety protocols were followed and that the incident was assessed so that passengers were safe. I will not trafel on flixbus again if I can help it.”

Posted 1 year ago

“Cheap tickets = Cheapest quality of service + non-refundable taxes Our bus was supposed to leave at 7:30pm and we were asked to be at the venue 30min early. After 45 min waiting, we got an SMS saying the bus is delayed by 45 min. We had now waited for 1.5hrs. There was absolutely nobody we could talk to at the venue. They have a namesake counter that was locked an unmanned. Multiple flixbuses came and dropped people off and went and all those drivers said they don't know, they can't help. On calling customer care which got connected after 20min, we were rudely told the refund will be issued only of the bus is 2hrs late and they don't know the reason for the delay, they also don't know when it was going to come or if it was going to come at all. The tracking link never worked. After waiting for 2.5 hrs, we never got notified that the bus was not going to turn up. We made different arrangements at 11:30pm in the night. My very senior parents had to sit on the dirty sidewalk all this while - hungry and tired of walking in NYC. I would give them minus 10 stars if I could.”

Posted 1 year ago

“Vozači pokvareni, ne ljubazni, hoće prevariti i duplo naplatit prtljagu. Ološ švrcerski pokvareni vam radi u firmi pa je vjerovatno i uprava takva.. 🤮”

Posted 1 year ago

“The worst bus service out there. I booked a bus from Brugges (belgium) to London and on the day of departure, Flixbus sent me the location of pick up as a message and the funny part was that the location for pick up was 600KM from Brugge!!! I was quite confused and I tried calling them but no one picked up. Then I tried to find the location that was mentioned in my ticket. By the time I reached the place, the bus took off. I managed to find the bus and tried to signal the driver but he just did not bother to stop. Because of all these fine services Flixbus provided, I ended up paying 230 euros to book a train ticket on the same day to London. I am taking them to the court for such irresponsible behavior and I insist all those who faced such issues to do the same.”

Posted 2 years ago

“Kidnapped my sister, customer service would not elaborate on the location of the bus being used, they then turned around and offered a ride voucher as an apology. I do not know why my sister accepted, but now the second ride she is on broke down half way to Austin from Dallas. Pick up sights are always in unlit sketchy areas, and customer service is outsourced outside of the country, so in emergency situations like these, they are difficult to understand and they lie like crazy! they told my sister someone would be there to pick them up in 45 minutes an nearly 2 hours ago, we called and they are trying to make it seem like they have things under control. With these guys you get what you pay for, you put your life in danger for 20 bucks or so.”

Posted 2 years ago

“Prikazana cijena karte 99 kn kad sam je išao platiti 137 kn.”

Posted 2 years ago

«
1
2
3
4
5
»

FlixBus is rated 1.2 based on 97 reviews