FlixBus Reviews

Name: FlixBus
Rating: 1.11

1.1 Rating 178 Reviews

2 %

of reviewers recommend FlixBus

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1.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Dina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one of the drivers smoked while driving. the buses are crowded, full of people who smell bad, sleep on the floor between the seats, listen to the hands, talk miserably on the phone on the loudspeaker. Find another way to travel if you want hygiene”

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Posted 9 months ago

“We were travelling from New Delhi to Jalandhar. The detailed instructions provided on the booking regarding where to board the bus were incorrect. The "host" confirmed the pick up spot however the drivers yelled while were boarding stayed we are delaying the bus trip, even though the bus came 24 minutes late that the normal time. We had 6 luggage in total and with the ticket only 4 were allowed so I purchased 2 extra 20 kilo luggage. The host refused to onboard us stating the luggage is too much. He refused to check our ticket which confirmed 6 luggage. We were rushed into the bus, the driver has already accelerated while we got on. I cannot emphasise how dangerous this is. My mum who is the second passenger has has a previous hip replacement, any fall could have been fatal and not only her, we were not helped with boarding the bus while we had our 7 kilo carry on luggage in our hands as the host refused to put these with the other luggage. We were rushed into the bus and the door from the driver cabin was locked with the host yelling find your seats. The lack of unprofessionalism, complete disregard to passenger safety, lack of communication and next to none customer services with the Flix bus services. Even though I am not surprised by the utter disgrace this service has been considering we were travelling in India.”

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Posted 9 months ago

“This service is terrible. I book a ticket first then the bus operator cancel the trip without any reason and then offer me to reschedule and gave me ticket one day before of the planned trip. This is so unfair. I have already booked hotels and all return tickets. You can't not change your plan just in 4 hours. Moreover, the cancellation charge is too high. This is so unfair.”

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Posted 10 months ago

“The morning trip from Peschiera del Garda to Bergamo Airport was canceled 24 hours in advance. Next time I will choose another alternative instead of Flixbus.”

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Posted 10 months ago

“I would say do not trust Flixbus. FLIX BUS IS NOT SUSTAINABLE IN TERMS OF YOUR TIME AND MONETERY PRICE. They keep updating the departure time as they wish stating delay. When you go there even 15 mins before the updated departure time and call the driver. He says he already left and the updated departure tune is none of his business . So it is waste of your time and money.”

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Posted 10 months ago

“A complete dissapointment time after time. I won't be using them again. I lost money and time to this amateur bus company.”

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Posted 10 months ago

“Flixbusses are the worst! This trip to Italy and back was the worst of my life! First I've got a message 29 min before my ride that the bus will be about 1h late. But....the bus came 2,5 h late. The passengers were completely cold and when I contacted the office they only proposed me a refund.... And what about refund of my time and my health! And missed my connection. My second trip was to Pisa and the timetable was saying that we are coming 30 minutes earlier. The bus driver decided to stop for 15 minutes at the expensive café and we came to Pisa 10 min later than the schedule. But the last drop was that I've asked in advance about stopping at the border just for putting the stamp on my tax form, the document was filled and I should become a refund online, just need to put a stamp on the border. The office said me: yes, you will stop at the border. I also asked one driver and then his colleague for stopping at the border. There were no cars or buses at the border, we were coming earlier to the border, but.... guess what? Nobody stopped!!!! And the driver told that he hasn't understood me. Then why he said Yes,No problem?!”

FlixBus 1 star review on 8th October 2024

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Posted 10 months ago

“Bus cancelled which will leave me stranded at the airport with no way to get home at 1am. Called customer services, online help chat, email.. refusing to book me on another route which is against the law (regulation (eu) no. 181/2011) and even their own T&C's on their website. When I read their own T&Cs to them on the phone they hung up both times. Shocking customer service and illegal practices.”

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Posted 11 months ago

“Firstly it's not flix bus coach. They hire ordinary India sleeper buses which do not follow any punctuality, hyginity, and quality of maintainance. It's a fake operation by a multi national company.”

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Posted 11 months ago

“Het is makkelijk om slechte diensten te leveren als je de goedkoopste bent. Je weet toch dat mensen die het niet breed hebben geen andere opties hebben. Dit is geen review van een eenmalige ervaring. Keep up the good work! Btw, niet elke chauffeur drinkt en doet naar tegen zijn gasten, moet ook gezegd worden. Ps, hou ook rekening in Duitsland met racistische agenten met hun controles. Die zonder enig bewijs of aanleiding tegen je schreeuwen. Je uitkleden, laten bukken, kuchen en ballen optillen voor een groep agenten die overduidelijk machtsmisbruik vertonen. Ik ben een gast die netjes voor zijn kaart heeft betaald en beloond is met intimidatie. Bedankt voor een leuke toevoeging aan mijn welverdiende vakantie.”

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Posted 11 months ago

“Route IN4220, Bangalore to Vijayawada. No direct flixbus vehicle so they tied up with Jagan travels. A third grade travel operator. Stay away from Flixbus, no proper communication or intimation about delays statuses etc. they are recheable only on chat, possibly a small office in some apartment basement. Garbage bus operator”

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Posted 11 months ago

“Flixbus Wrong at every moment. I started my journey with family of 4 members including 2 kids from Delhi to Ambala. Bathroom at Flixbus lounge at Delhi is very unhygienic. It was so dirty, foul smell all over in lounge once bathroom door open. No supply of water. When I asked at reception that guy told me water will come after 10 am only. No water before that. This is one thing. Another thing conductor in Bus No. DD01P9345 was rude. Such an illiterate person he was. I booked 2 tickets with a Cost of INR 298 per ticket and 1 ticket I planned to purchase from within bus and at that time he asked INR 500. When I denied to pay then start talking rudely. I would suggest everyone not use Flixbus. It’s better you can go with Volvo buses operated by Govt those are more reliable then these private bus operators.”

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Posted 11 months ago

“I was scammed over €999,000 by someone I met online on a fake investment project. I started searching for help legally to recover my money and I came across a lot of Testimonies about theresachinRecovery Experts. I contacted them providing the necessary information's and it took the experts about 72hours to locate and help recover my stolen funds. I am so relieved and the best part was, the scammer was located and arrested by local authorities in his region. I hope this help as many out there who are victims and have lost to these fake online investment scammers. I strongly recommend their professional services for assistance with swift and efficient recovery. They can be reached through the link below. Email: t h e r e s a c h i n 1 2 1 2 (AT) g m a i l . c o m Call/WhatsApp: + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 11 months ago

“PLEASE DO NOT BOOK FLIXBUS - SAVE YOURSELF HASSLE AND MONEY Flixbus has let us down on both outbound and inbound journey, we were meant to take the bus from London Ontario to Toronto Union. On the confirmation, it said one thing and when we checked the boarding point it said another. We ended up missing and then were driven to Toronto by a family member. On our return from New York, the connecting bus back to London Ontario was meant to leave 8:15 and our New York bus was meant to come in at 7:45, that got delayed by half and hour and our connecting bus left even earlier than 8:15 so we missed that connection. The next bus was meant to leave at 11:15 PM, clearly we had left 6:30 AM that day so were unable to wait so took Megabus back home for which we paid $98, Flixbus never refunded anything back to us and below response was sent, never using these folks again: Delays are often caused by events we cannot control, such as traffic jams, road works or weather conditions. If a departure is more than 120 minutes late from the scheduled departure time, and a customer withdraws from the trip, a refund can be claimed. According to EU-Regulation 181/2011, delays of less than 120 minutes are not eligible for any compensation. We regret that we cannot meet your request in this case. Thanks for your understanding. Kind Regards, David from FlixBus”

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Posted 1 year ago

“ADA DISCRIMITATION ALERT!!! Had the worse experience with this company in Toronto - CA. Completely discriminatory against people in a wheelchair. I booked the trip and called way before to confirm if the ride would be accessible. The website said it would ask me to list the chair during the booking, which never happened, so I called. They could not make arrangements because I did not registered my chair 36 hours before (BECAUSE I COULD NOT!), I also asked to change the trip to 1 or 2 days later, still the same answer, "the driver will not allow you to board". What??? Had to request for refund and only got 10% back - I got penalized TWICE for a service that they refused to arrange. This is beyond unacceptable and I will be taking legal actions. Lost money, got frustrated and a nice vacation became a traumatic experience. Just avoid the headache, people.”

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Posted 1 year ago

“I recently traveled with FlixBus and had an extremely negative experience that has made me reconsider using this service in the future. Before the trip even began, the driver treated me with complete disrespect. He accused me of speaking in English instead of his preferred language (Polish) and even threatened not to let me board the bus, despite me having a valid ticket. When I asked for documentation regarding the additional charge for my luggage, the driver was unable to provide any. Instead, he called some unknown individuals who could not give any clear answers about the issue. Furthermore, the drivers allowed the bus to depart as soon as passengers boarded, without giving them time to find seats, creating dangerous situations for everyone on board. I absolutely do not recommend this service after experiencing such treatment.”

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Posted 1 year ago

“One star too many, shoukd be negative for deceptive practices, 400% price gauging on monopolized route Boston to Montreal Ca, non existent Flixbus Dallas TX LA CA phone numbers fake, non existent complaint online e or fill refund request option, cancelation policy, withheld on quotes and shown after booking with I voice, coercing me to accept 50%fare in Voucher and 59%penalty, phone customer service rude, co frontational, incompetent withholding g cancelation terms, in person customer service bus terminal MOntreal rude , incompetent sending me to Fluxbus.com instead if Fluxbus.ca for quotes and booking Quotes CAD 119.99 OVERCHARGED by Flixbus by invoicing it as US$119.99,converted to CAD 184 additionally at inflated exchange rate of 1.40, causing account overdrawn and banking o redrawn penalty. This became deceptive Fraudulent bus company under new Turkish CE O ripping US and Canadian traveller's off, On monopolized by one Flix bus route , prior Subject to competition with Greyhound USA , Greyhound Canada at least. It bought Greyhound US further monopolizing market and ripping passengers off while lacking being sound corporation with sound business practice Stay away at all cost Stay away”

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Posted 1 year ago

“This is absolutely one of the worst companies I have ever seen in my life. They lied on their website about where the bus would pick us up stating that it was 2 minutes walk from the airport. It was actually a 40-minute drive and we couldn't make it. When we were unable to make it, we wasted 30 minutes on the phone only to be told that they would refund our money minus almost the entire amount of the transaction as a transaction fee. By the way, before we were even able to get anyone on the phone we waited through a long list of automated options, and when we remained on the line as instructed to get a live person, the system hung up on us. We tried several times in the same thing happened every time. Only when we selected the emergency option did someone eventually come on the line--and wasted more than half an hour of our time telling us they were sorry but they could not do anything to help. A guy named James refused to give us his badge number or to refer us to a supervisor as we requested. I would rather crawl on my hands and knees in the freezing cold than get on one of their damn buses. Please, simply refuse to do business with this company. They are trash.”

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Posted 1 year ago

“I took this Flixbus ( a green bus) from London Victoria to Cardiff. The bus stopped for a while at Newport and even changed drivers. When I alighted at Cardiff, my bag was missing. Notably, unlike other bus services I have used in UK, the bus driver did not get the luggage for the pasangers. Everyone got down there to get their bags. Upon reporting, the best they did was to say that they would wait to see if someone would return it. They did not check their Cameras to see what may have happened to the bag, to carb future occurrence. They were not even bothered that important travel documents were lost aboard their bus and that I was stranded. All my emails to explain why I had to find that bag and proposing that they check their Cameras went unanswered. Their online tracking system of the lost items is also a sham. It is customized to give you an automated response that ' they have found something that matches the description of your item, and that they are checking to see if it actually is yours'. After about a week of seeing this same message, they then email you to say that they did not find your luggage because no one has returned it to them. Imagine being stranded in a foreign land and this is all a service provider can do. Terrible. DO NOT MAKE THE SAME MISTAKE I MADE OF USING FLIXBUS. SAVE YOURSELF THE TROUBLE OF BEING IN THE HANDS OF PEOPLE WHO KNOW NOTHING ABOUT CUSTOMER SERVICE.”

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Posted 1 year ago

“Cruel drivers. 10 hour trip from Prague to Rzeszow. Not cheap 200 euro. Half way stop to Stratch legs. After the bus left after stop I realized my son was left behind. He had different sit per available sits. I called him he was behind maybe 100.feet. was begging driver to wait for him. He was laughing and said this is no vacation trip. It was 4 am in different country. I asked him to.get off bus . He kept.druving for few minutes and he let me off. I was left with my son at 4 am in strange country on 10 hour bus drive and I know it's not vacation bus but please have some compassion. It was 4 am people were half sleep. I was half asleep. Really he.could not wait.few minutes on 10 hour ride. We all have professions but would any of us leave someone in middle of night in strange country over few minutes. That's monster 👻 driver. That's cruelty. It happens to me it will happen to you on your drive.”

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Posted 1 year ago

FlixBus is rated 1.1 based on 178 reviews