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FlixBus Reviews

1.1 Rating 203 Reviews
3 %
of reviewers recommend FlixBus
1.1
Based on 203 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 4%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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FlixBus 1 star review on 25th July 2025
Anonymous
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 1st May 2025
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
Cheap fares and relatively comfortable travel. I had some anxiety over using the toilet between Bristol and London (I'm 78), and I had read such awful reviews of Flixbus toilets. In fact the only problem as we approached London was that a fat bloke blundered into the toilet before me and stayed there 15 minutes. Fortunately the toilet proved quite adequate - as good as any other long-distance bus. Though drivers both ways seemed friendly and humane, the buses were delayed - considerably on the return journey. However, exiting London towards the rush hour is never easy and causes delays to any vehicle. There and back the buses were very full, and naturally one has to put up with certain amount of verbal diarrhoea from socially insensitive morons. Ear plugs are recommended. All in all, comfortable journeys there and back.
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Posted 1 month ago
I had a wonderful experience with FlixBus customer service. I was worried about my family’s trip from Niagara to Toronto Pearson Airport after losing contact with them due to a dead phone battery. I reached out to FlixBus through their online help chat, and the response was immediate and very reassuring. A special thank you to Jhamae, the support officer who assisted me. They quickly checked the status and confirmed that my family was safely on board. Their professionalism and prompt response gave me great peace of mind, especially since my family had a connecting flight from Toronto to Edmonton. Excellent customer service like this really makes a difference — thank you, FlixBus and Jhamae!
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Posted 7 months ago
Well if people are so worried about being around other people not wearing masks, do t take public transportation!!! Rent a car!!!! My husband is one if the NyC to be Boston flix bus drivers, and I can’t get over how people actually has the nerve to complain to him about how most people aren’t wearing masks!! Lmfaoooooo
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Posted 4 years ago
FlixBus is rated 1.1 based on 203 reviews