FlixBus Reviews

"Poor customer service and discrimination towards reduced mobility passenger (despite website claims, and proper ticket paid for wheelchair plus extra seat)."

"Poor customer service and discrimination towards reduced mobility passenger (despite website claims, and proper ticket paid for wheelchair plus extra seat)."

"I had terrible experience as a result of travelling from New York to Toronto. The bus was broken 3 hours drive for New York at 12 am. First, The bus drivers told people that mechanic is coming to fix the bus. In 1 hour, they mentioned that a bus from Toronto is coming in 6 hours. The drivers kept pouring water on the bus. I appalled when a rude bus driver refused to give water to the person who was a diabetic . No bus arrived in 6 hours. I spoke with the bus driver , and he refused that the bus driver would come in 6 hours. The bus drivers continued sleeping in the bus, and refused to cooperate . I had to call to 911, the police came . The police officer forced the driver to call to management, and the bus came in 30 min. The customer service is absolutely impostures. There were children, people with diabetes in the bus. We did not have access to food, water , medications for almost 12 hours. The customer service kept telling us \u201cWe understand your frustration , but we cannot do anything \u201c. I absolutely don\u2019t recommend to travel with the Flixbus. It is more advantageous to spend slightly more, but save your time , energy and don\u2019t destroy your health ."

"I had terrible experience as a result of travelling from New York to Toronto. The bus was broken 3 hours drive for New York at 12 am. First, The bus drivers told people that mechanic is coming to fix the bus. In 1 hour, they mentioned that a bus from Toronto is coming in 6 hours. The drivers kept pouring water on the bus. I appalled when a rude bus driver refused to give water to the person who was a diabetic . No bus arrived in 6 hours. I spoke with the bus driver , and he refused that the bus driver would come in 6 hours. The bus drivers continued sleeping in the bus, and refused to cooperate . I had to call to 911, the police came . The police officer forced the driver to call to management, and the bus came in 30 min. The customer service is absolutely impostures. There were children, people with diabetes in the bus. We did not have access to food, water , medications for almost 12 hours. The customer service kept telling us \u201cWe understand your frustration , but we cannot do anything \u201c. I absolutely don\u2019t recommend to travel with the Flixbus. It is more advantageous to spend slightly more, but save your time , energy and don\u2019t destroy your health ."

"I had terrible experience as a result of travelling from New York to Toronto. The bus was broken 3 hours drive for New York at 12 am. First, The bus drivers told people that mechanic is coming to fix the bus. In 1 hour, they mentioned that a bus from Toronto is coming in 6 hours. The drivers kept pouring water on the bus. I appalled when a rude bus driver refused to give water to the person who was a diabetic . No bus arrived in 6 hours. I spoke with the bus driver , and he refused that the bus driver would come in 6 hours. The bus drivers continued sleeping in the bus, and refused to cooperate . I had to call to 911, the police came . The police officer forced the driver to call to management, and the bus came in 30 min. The customer service is absolutely impostures. There were children, people with diabetes in the bus. We did not have access to food, water , medications for almost 12 hours. The customer service kept telling us \u201cWe understand your frustration , but we cannot do anything \u201c. I absolutely don\u2019t recommend to travel with the Flixbus. It is more advantageous to spend slightly more, but save your time , energy and don\u2019t destroy your health ."

"SCAM SCAM AND SCAM. PLEASE RUN AWAY FROM THIS COMPANY. ORDER #3010787233. MY TRAVEL TIME WAS 11.40 AM AND FLIXBUS CANCELLED MY TICKET AT 11:44 AM. INS'T IT FUNNY? I HAD TO BOOK THE TRAIN AT THE LAST MOMENT AND IT COST ME A-LOT. I REQUESTED REFUND FOR THE CANCELLATION THEY MADE AND THEY HOLD \u00a31.00 BOOKING FEES. SO, IF IT IS 60 SEATS COACH, \u00a360 HAD GONE STRAIGHT INTO THEIR POCKET WITHOUT PROVIDING ANY SERVICE. THIS SHOWS HOW MUCH PROFESSIONAL THEY ARE IN LOOTING PEOPLE. (PROFESSIONAL THEIF)\r\nNOT ONLY THIS, WHEN FLIXBUS GET DELAYED FOR MORE THAN TWO HOURS AT THE ARRIVAL DESTINATION, THEY WILL STILL REFUSE TO REFUND YOU AND WILL MAKE EXCUSE THAT THERE WAS NOT 2 HOURS DELAY AT THE DEPARTURE POINT. ONE MORE THING, PLEASE DON'T USE PAYPAL FOR PAYING THIS COMPANY AS PAYPAL WILL REFUSE YOUR CLAIM NO MATTER HOW MUCH EVIDENCE YOU PROVIDE TO THEM. USE YOUR BANK CARD INSTEAD. AND LAST THING, IF YOU WANT YOUR JOURNEY TO BE RUINED COMPLETELY THEN GO WITH FLIXBUS AND ENJOY THE WORST JOURNEY OF YOUR LIFE."

"SCAM SCAM AND SCAM. PLEASE RUN AWAY FROM THIS COMPANY. ORDER #3010787233. MY TRAVEL TIME WAS 11.40 AM AND FLIXBUS CANCELLED MY TICKET AT 11:44 AM. INS'T IT FUNNY? I HAD TO BOOK THE TRAIN AT THE LAST MOMENT AND IT COST ME A-LOT. I REQUESTED REFUND FOR THE CANCELLATION THEY MADE AND THEY HOLD \u00a31.00 BOOKING FEES. SO, IF IT IS 60 SEATS COACH, \u00a360 HAD GONE STRAIGHT INTO THEIR POCKET WITHOUT PROVIDING ANY SERVICE. THIS SHOWS HOW MUCH PROFESSIONAL THEY ARE IN LOOTING PEOPLE. (PROFESSIONAL THEIF)\r\nNOT ONLY THIS, WHEN FLIXBUS GET DELAYED FOR MORE THAN TWO HOURS AT THE ARRIVAL DESTINATION, THEY WILL STILL REFUSE TO REFUND YOU AND WILL MAKE EXCUSE THAT THERE WAS NOT 2 HOURS DELAY AT THE DEPARTURE POINT. ONE MORE THING, PLEASE DON'T USE PAYPAL FOR PAYING THIS COMPANY AS PAYPAL WILL REFUSE YOUR CLAIM NO MATTER HOW MUCH EVIDENCE YOU PROVIDE TO THEM. USE YOUR BANK CARD INSTEAD. AND LAST THING, IF YOU WANT YOUR JOURNEY TO BE RUINED COMPLETELY THEN GO WITH FLIXBUS AND ENJOY THE WORST JOURNEY OF YOUR LIFE."