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FlixBus Reviews

1.1 Rating 178 Reviews
2 %
of reviewers recommend FlixBus
1.1
Based on 178 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 4%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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FlixBus 1 star review on 25th July 2025
Anonymous
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 9th May 2025
Dina
FlixBus 1 star review on 1st May 2025
Anonymous
24
Anonymous
Anonymous  // 01/01/2019
I asked the driver a simple question Does he stops at a certain place Instead of of giving a yes or no answer was very rude and spoke in a aggressive manner, he said he was fed up with these questions and I should check online
Helpful Report
Posted 1 year ago
Last Friday February 23, 2024. The flixbus came late at Florenz, Italy for about 45 minutes. Furthermore, it arrived in Munich also for 4 1/2 hours late. I had messaged and discussed the matters thru their Customer Service. However, there was no resolution takes place. Not even a compensation to refund the half, if not the whole fareprice. The Customer Service replied that the late arrival is not covered for the compensation. Althoug, I have explained that because of late arrival, I had missed my connecting transportation in Munich. The Time wasted and money is not what the company is utmost for their passenger. I hope those future clients and passengers will try to use other bus company, that helps and bring the matters of their passenger's rights.
Helpful Report
Posted 1 year ago
FlixBus is rated 1.1 based on 178 reviews