FlixBus Reviews

Name: FlixBus
Rating: 1.14

1.1 Rating 170 Reviews

3 %

of reviewers recommend FlixBus

Company Reviews

Questions

Metrics

1.1

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how FlixBus made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dina

Anonymous

FlixBus 1 star review on 21st February 2025

S.Deltour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bus left early from Amiens to Brussels, the toilet was absolutely disgusting, obviously not cleaned after the last trip, no toilet paper on a 4 hour journey. Drivers spoke no English and looked really scruffy in football shirts. No class. It might be cheap but there’s no excuse for lack of hygiene. Will never use again.”

Helpful Report

Posted 2 days ago

“They changed my departure for a trip at the end of May from 9:30 am, to 7:30 am. This change made it unacceptable for me and my daughter to take that trip, so I canceled the trip. After cancelation, I looked for their Customer Service, of which there is an online chat in Canada. That person said, because I canceled the ticket, there was nothing he could do. I wanted a charge-back refund, but he said there was nothing left to do. The FlixBus voucher value was 30% less, and because it's a voucher to be used with them, it's actually a total loss of my money, in the amount of $114.91. I will never consider FlixBus for anything in the future and will keep spreading the word about them anywhere and to anyone I can.”

Helpful Report

Posted 1 month ago

“Trying to get a refund which was promised after 5 working days, still not received. Would not recommend, having cancelled their bus on our date to go. Try phoning and get a useless chat robotic ans, very frustrating.🤬🤬🤬💩”

Helpful Report

Posted 1 month ago

“Leves people behind”

Helpful Report

Posted 1 month ago

“The worst company ever They keep changing departure time without notification and they refuse to refund”

Helpful Report

Posted 1 month ago

“Absolutely horrible experience using it twice. Do not recommend at all.”

Helpful Report

Posted 1 month ago

“There should have been free wifi on the bus. Driver said no wifi. I complained and asked for partial refund. They replied "our records indicate that this ticket is non-refundable and has no refund value. We regret to inform you that we are unable to accommodate your request."”

Helpful Report

Posted 1 month ago

“Don't give preference to flix bus or avoid using flix bus, flix bus not gives contact number of driver before departure”

Helpful Report

Posted 1 month ago

“The worst service in the world, do not use this company under any circumstances. Customer support is zero, they are late for an hour or more, because of which you can miss your flight, as in my case. You will end up using alternative transport, and they will not even refund you for the unused ticket. There are many competitors that leave this company and its service far behind. Thanks for your attention!”

Helpful Report

Posted 2 months ago

“Avoid Flix bus India, the bus didn't stopped at the pickup location it just passed by and I lost my trip, my time and money. I send proof to them I was standing at the time and place the app show and their answer was ridiculous they just said that it did stop. I hope some HONEST staff can take a look at this request: 43785828”

Helpful Report

Posted 2 months ago

“The driver is very unfriendly. The toilet was filthy and the chairs are broke and don't recline.”

Helpful Report

Posted 2 months ago

“The worst bus ride from Edmonton to Calgary!!!! Seats were very tight (and I’m a thin woman) , seat cushions were very uncomfortable & worn out, no internet when they advertise it, no phone plug ins; dirty toilet, & very unsafe pickup location! I will never travel by flix again & would not recommend it to ANYONE!!!!”

Helpful Report

Posted 3 months ago

“Very worst service. Driver attender asking money into their gpay account in place of company account”

Helpful Report

Posted 3 months ago

“Cancelled my family’s journey at 17:10 on a Sunday when travelling the next morning at 09:00. Just sent a txt and email. Can’t speak to anyone about it. Seriously people pay a bit more and go with national express. Shocking service”

Helpful Report

Posted 3 months ago

“J’avais une réservation sur le FlixBus N779 au départ de Roissy CDG à 6H10 et à destination de Lille. Je me suis présenté à 6H02 à l’arrêt, j’ai vu un FlixBus me passer devant sans numéro d’identification. Pas inquiet vu mon avance, j’ai attendu 50mn pensant à un retard. Suite à mon appel au service client (en anglais uniquement) et à la recherche de localisation du bus sur le site, il s’est avéré que le chauffeur est parti en avance et donc sans m’attendre alors que son scan lui indiquait bien qu’un client (moi) était bien réservé sur son Bus. C’est incompréhensible, scandaleux et choquant, surtout lorsque l’on se lève aux aurores et que l’on travaille! Le remboursement du billet est une chose, qu’en est il du dédommagement?.. J’ai honte pour le chauffeur, franchement c’est inacceptable!.. S.Deltour”

Helpful Report

Posted 3 months ago

“FlixBus uses deceptive pricing—ticket prices start high, only to drop dramatically days before departure. When I called customer service about changing my booking, I was hit with a $42 fee and forced to accept a credit instead of a refund. This scammy tactic leaves customers overpaying and stuck with unfair penalties.”

Helpful Report

Posted 4 months ago

“The bus driver told me that I should sit anywhere when clearly I paid for the seat that someone else was sitting in. The bus driver was rude,disrespectful and diiscourteous yelling in my face. Furthermore he attempted to have me ejected from the bus. This will be my last Flixbus ride.”

Helpful Report

Posted 4 months ago

“I would like to share my recent experience with the disappointing bus service. Worst bus staff; they asked me to come early, and if you ask for a refund, they will deny it. The journey was uncomfortable due to various issues that arose during the trip. Furthermore, the staff's behavior towards passengers was unprofessional and discourteous. This combination of poor service and rude staff created a very unpleasant travel experience. I hope this feedback can be used to improve the service for future passengers”

Helpful Report

Posted 4 months ago

“Very bad behaviour on road”

FlixBus 1 star review on 28th January 2025

Helpful Report

Posted 4 months ago

“Our Banglore to Alappuzha bus was delayed more than 2 hours and not get refund also.”

Helpful Report

Posted 4 months ago

FlixBus is rated 1.1 based on 170 reviews