FlixBus Reviews

Name: FlixBus
Rating: 1.11

1.1 Rating 191 Reviews

2 %

of reviewers recommend FlixBus

Company Reviews

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Metrics

1.1

Based on 191 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad experience with Flux Bus! I booked tickets for ₹12,000 but had to cancel just 10 minutes later because of seat problems. They only refunded ₹4,000! That’s not fair at all. Their refund policy is terrible and customer support is not helpful. Don’t use Flux service — totally disappointed.”

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Posted 4 days ago

“I have missed two buses due to the fact that they have left before the departure time written on my ticket. The first time I was at least sent a notification that it will be leaving earlier but this time I received no email, nothing. On my ticket and email departure time said 5:10. I get to the station at 5:00 and the table says departure time 5:00. The bus was no longer there. Why do they do this? I had a flight to catch and I cannot rely on friendly transport because they are unable to properly communicate departure times.”

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Posted 1 week ago

“we got crooks for the driver and conductor from Ljublana to Zagreb. They charged all of us 10 Euros cash each for our cabin bags which were according to flix norma. refused to let us board. so all paid . it's 5 euros on the app to book an extra bag. none of us had extra bags , we all had followed the criteria. they cancelled my bus to Bratislava from Krakow and didn't inform me (even sent me a reminder the night prior). Refused a refund or to keep my bags while i figured how to go!”

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Posted 1 week ago

“Bus just did not turn up, no email no explanation, just went missing w as waited over 3 hrs, inthe end booked a national express coach, learnt my lesson cheaper is not always better.”

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Posted 1 week ago

“I recently booked 2 tickets totaling £60 with flux.unfortunatley due to a family bereavement of a very close family member I couldn't make the trip rang them and explained but told me I CANNOT GET A REFUND extremely greedy imo and shouldn't be allowed.on line it said I would have to pay some fees but would still get a refund but not the case SHARKS”

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Posted 3 weeks ago

“I've had to contact a Flixbus agent and it was a terrible experience. Once I actually got connected to a person they were not able to actually say anything beyond that the chatbot was saying. Then when I said that this did not answer my question they just ended the conversation with a very rude message. So, basically, Flixbus is employing incompetent agents to just further frustrate already frustrated customers. If your agents are clueless why even have them? I don't get it? You are basically paying people to make a bad situation worse. It seems odd to invest in getting bad reviews. It would have somehow been better if there were no agents not one that just make things worse. Then, you can fill in a survey but if you try to describe a situation in greater detail there is no space in the form. So, they don't even want to know how to improve.”

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Posted 1 month ago

“I traveled with FlixBus on Friday, September 5, 2025, from Trento to Grenoble, with a scheduled transfer in Genoa. The bus was supposed to arrive in Genoa at 2:05 PM, but it left Trento with over a 2-hour delay and only arrived in Genoa at 6:50 PM, causing me to miss my FlixBus connection. What’s truly shocking is that at 5:40 PM, while we were still en route, the driver briefly opened the rear door of the bus. At that exact moment, the FlixBus app falsely showed that the bus had already arrived in Genoa, which was clearly not true. Considering the bus left the previous station in Milan around 4:15 PM, it was physically impossible to reach Genoa by 5:40 PM. This appears to be a deliberate manipulation of the schedule, seemingly endorsed by FlixBus, which has refused to refund me despite clear evidence. This is a blatant violation of their contractual obligations and transport regulations. I strongly advise against using this service until FlixBus takes responsibility for such misconduct.”

Helpful Report

Posted 1 month ago

“TLDR; Coach delayed by over 10 hours, took a long time and initially refused refund. I was meant to get a coach from London Victoria at 22:00. We were informed at 22:30 that the bus would arrive at 02:00. The bus was still 30 minutes late. At the first stop it was 90 minutes delayed and there were further delays due to an accident on the M1. We were informed that the bus was delayed because the drivers had to rest so they were aware there would be a delay 8 hours before departure but we were not informed until 30 minutes after the proposed departure. I ended up taking a train, and requesting a refund. However, this was very difficult and they didn't respond to my messages for 3 weeks. Then they told me my train receipt wasn't valid, because it didn't have my name on it, when they never do. Never use this service, it is terrible.”

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Posted 1 month ago

“DO NOT BOOK!!! Awful customer service I booked a coach travel to the airport and wanted to add extra luggage and could not add as per instructions that said book the ticket and then mange booking to add extra luggage. Spoke to the UK reseller and they advised that their system was not yet operational yet their details are online. Spoke to the chatbot that passed me onto to their customer adviser who was not helpful they advised that there was no luggage space. My issue is at the time of booking why couldn’t this be advised. I then asked which of the later buses had space and they said they couldn’t tell me that. I asked for a full refund they of course refused. I’ve had to go and book with National Express which really I should have done but I thought let me save some money but I’ve instead lost money 🤬🤬🤬. Cheap things really do cost you!!! Now I have useless vouchers which I have no intentions of using. What a waste”

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Posted 1 month ago

“Although on their website it says we can pay cash to the driver, some drivers at several occassions didn't accept cash as a consequence i couldn't travel!!!!Misleading info and no compensation from the company. If i wasn't homeless i would take them to court!”

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Posted 1 month ago

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Posted 1 month ago

“I am very disappointed with my recent experience with FlixBus. I received an email from FlixBus stating that due to the cancellation of the DB Regio (German railway company) connection between Mannheim and Heidelberg - which was sold as part of my FlixBus ticket -, I would not be able to make my connection with the FlixTrain from Mannheim to Erfurt. Although this was clearly FlixBus's responsibility, the company refused to take responsibility. Instead of refunding my ticket, the company simply referred me to DB. Customer service is just as frustrating: at first, they said that no such email had been sent. After I sent them a screenshot as proof, their responses seemed like standard templates and did not address the actual content of my enquiry. Instead of solving the problem, FlixBus is shirking responsibility. Unfortunately, I also had problems on my penultimate trip, as the return journey was completely cancelled. Due to this repeated unreliability and lack of adequate customer support, I cannot recommend FlixBus at all.”

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Posted 2 months ago

“Terrible experience with this company and will NEVER take it again: 1. The first ride is from Lyon to Geneva on Aug 24, the bus arrived almost 1 hour later, it supposed to arrived at 11:45am, but actually at 12:40pm, the driver didn't explain anything, and the customer service says since it is not delayed from the departure for over 2 hours, there is nothing they can do. 2. The 2nd one is much worse, the ride is on Aug 26, from Nice to Marseille, the bus was delayed, and the driver said he couldn't get to the Marseille station because "road closure", but a few local people said they can guide him to arrive at the station, but he refused, and kicked out over 10 people at nowhere which is over 10 km from Marseille station. Everyone had to call uber to go to the location. The driver even didn't worry about the people waiting in Marseille station to the next cities and just left. That is the worst and terrible experience I have ever had in the past over 30 years.”

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Posted 2 months ago

“Travelled Turin to Chambery on a return ticket with an assembled bike on 1st Aug. Return was scheduled 3rd Aug at 22:10, I used Flixbus because there are no trains or other buses that cross the border and allow an assembled bike. At 21:10 I receive a "rescheduled" trip from Chambery to Turin at 14:10 on 4th Aug, 16 hours later. T&Cs state that for cancellations, Flixbus will reimburse a hotel and food in the meantime, so all good with me; makes sense as Flixbus shouldn't expect me to stay overnight at the bus station and not sleep or eat. If I slept, my bike would be stolen when I wake up again. I find a hotel, ask for breakfast and eventually come back to Turin. I ask for reimbursement on customer service, but each time they apologise for the "expenses that you incurred", i.e. the hotel, and try not to acknowledge it or the fact that they cancelled the booking on 03/08. Having been ghosted by the customer service team in email, who still haven't clearly explained why the T&Cs don't apply in this case, and not getting anywhere on the phone, I am now 120 EUR out of pocket. Effectively, Flixbus can cancel at any time and give you an alternative late the next day, and avoid any responsibility for the costs incurred overnight. Absolutely appalling... In addition, I've used Flixbus six times over the past year (three return trips), going to and from Turin with an assembled bike. Of those six journeys, despite booking the assembled bike ticket well in advance (months!), the bus never arrived with a bike rack. Fine if I'm allowed to put the bike in the hold, but two of these times times I had to argue with the driver to let me put the bike on! This is despite me writing a complaint in the past regarding this. The last of these six times is the bus not arriving, as above, and me having to pay for their mistakes. It's clear that Flixbus do not consider feedback no matter what, so I write this as a warning for prospective travellers.”

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Posted 2 months ago

“Worst experience ever. The tire on the bus broke on the highway so we waited for 2 hours to get fixed, with the police and servise support, so i missed my first connection and i had to buy another ticket. When i asked them for refund, they just lie that the bus was on time for my connection. I will never use Flixbus again.”

FlixBus 1 star review on 28th August 2025

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Posted 2 months ago

“Never take a FlixBus. Never. You might find yourself in really bad situations. I (and some other passengers) just got dropped in the middle of Toronto without any notice and no reasonable help provided by FlixBus. Any alternative they « offered to help » are competent completely ridiculous. My pet and some people need me in Kingston asap, my only way to get there is through a 350$ taxi, they refuse to pay for it, and tell me that the only thing they can do for me is waiting the whole night in Toronto until their next available bus leaves at 9am. Insulting. Cynical. Unethical. Good values for a company 👍”

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Posted 2 months ago

“On July 5, a group of 7 passengers (we all met each other at the stop and had to bond together to make other plans) were left behind by a FlixBus at Calgary Airport—despite being at the correct pickup location, on time, and ready to board. This caused a full day of stress and disruption, forcing us to rebook last-minute, buy far more expensive tickets, and spend 8 exhausting hours just to get from Calgary to Edmonton. What should’ve been a straightforward trip turned into a frustrating ordeal—and to make it worse, FlixBus is now refusing to refund our original tickets. This experience has been completely unacceptable. Trying to communicate with them has been a NIGHTMARE and on the day we were stranded we had ZERO customer support! I would not recommend this company!”

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Posted 3 months ago

“DENIED BOARDING AND NO REFUND We bought two tickets at Heathrow as our flight was cancelled and we had to go to the Midlands to catch a flight. When we got to the bus with our luggage, the driver said we had to pay for additional luggage, which we did by going to the office. Then, when we went to board the bus, they DENIED us to board, saying we had too much luggage-we then had to take a taxi to the Midlands as we had a place to catch. We have been asking Flexibus for a refund, and after 10 to 12 emails, they are making excuses and continue to ask us irrelevant questions in order to frustrate us and not give our money back .This is outrageous, and there is no one who is taking us seriously. A rogue company with no customer service.”

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Posted 3 months ago

“I wouldn’t recommend. Sometimes you can not even use a regular toilet for a few hours, because the toilet is clogged and pee every where. This is very bad if you’re in a bus for longer than 9 hours. I had to pee in a plastic bottle. Drivers who don’t even speak English, are rude and sometimes even racist. And don’t expect a refund when they don’t deliver things they promise. They won’t refund anything.”

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Posted 3 months ago

“Beware, FlixBus doesn’t issue cash refunds if you cancel, they only give a voucher. Don’t book with this company.”

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Posted 4 months ago

FlixBus is rated 1.1 based on 191 reviews