FlixBus Reviews

Name: FlixBus
Rating: 1.11

1.1 Rating 178 Reviews

2 %

of reviewers recommend FlixBus

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Metrics

1.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Dina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unprofessional, unreliable and no customer service!!! waited in Miami Downtown and the bus just canceled.. no message or info! First and for sure last time!”

Helpful Report

Posted 1 year ago

“It is important you avoid this bus company if you value your life. I have never been on a bus like this before. SCAM & DANGEROUS 1) Charged me money for a cancelled ticket despite it being cancelled well in advance of the departure date. This is now being contested with my bank as bus company is non-responsive. 2) The rebooked bus (as we needed to depart earlier) crashed into a truck. It was put out of service only for all of the passengers to be left stranded on the side of the road. (See attached pictures). Bus company did not care for our safety and I am still waiting to hear a response. This ticket price is also being contested through my bank. 3) The return journey from Rio to São Paulo resulted in us arriving 45 minutes late. The bus struggled to get over hills and had warning signs going off on dashboard. ** Moral of the story- busses are not taken care of and are very rickety. Extremely disappointing and the owners should be ashamed of themselves **”

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Posted 1 year ago

“Utter refusal to help a client after they messed up I book the first bus at 6h15, 1h+ delay, then driver proceeds to do a cigarette break then another break at a gaz station after 10 minutes of driving. We get to Lyon, and get stuck in traffic (i got the first bus to avoid this), at the end I missed my doctor appointment, and waiting for a solution with the clinic I cannot take the return bus. They offered me a 3.04 euros refund on the return ticket, in credit... So a day lost at work, surgery consultation appointment lost, and money not refunded. No effort whatsoever, has been done to care for customers time, money or mental (nor physical) health. I reported this at the French consumers protection, and I'll be taking this court. Unbelievable.”

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Posted 1 year ago

“No AC, rude driver, the bus smells bad, dirty seats and electric sockets not working. I won’t board such bus even for free. This was my 1st and last journey with Flixbus.”

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Posted 1 year ago

“The freaking bus is a joke. We are tourists from Singapore. We booked flixbus from munich to milan and back to munich Airport. The bus was late on the onward journey. The return journey everything took a turn to the worst...we had a transfer at verona .from there we needed to take another bus to munich Airport. The bus which was supposed to come at 9.55 pm was delayed to 11.23 pm...the joke was ..it never came.. the verona flix bus stops at a weird empty god forsaken place...I was stranded there with my son..and we had a flight to catch at Munich....I was in tears...no trains...no taxis to the airport to take a last minute flight. I freaking HATE that bus...pls guys do a favour to yourselves....don't ever book a flix bus. I just wanted a cheaper option and was punished so badly...at the end after waiting there for 4 hours another bus which went to Munich Zob came and we begged ( literally) the driver to take us in..we paid him a 100 euros to take us in . We were at the airport 6 hours later than we had planned!!!”

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Posted 1 year ago

“Flixbus took the ferry to the UK 4 hours later than the planned schedule and dropped all to victoria station at 2am when most of the trains are no longer running. No apologies, no compensation, no voucher for food. Utterly disgraceful.”

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Posted 1 year ago

“This bus service has no respect for the disabled. I saw an old lady who could barely breathe get barated by the driver and even give her a hard time when she asked him to load her 2 bags for her”

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Posted 1 year ago

“I accidentally purchased a ticket for both June 25 and June 26, same time same destination, when I called to tell of my mistake and ask for a refund or exchange on one ticket I was given less than 40 percent back in the form of a voucher for future use. Out of 50.00, I was given a voucher for 17.00 I can use towards another Flixbus ride. Isn't this predatory? I give you 50 for a trip. Don't take the trip, and you keep my 50.00 and give me a coupon for 17.00 on my next ride. The one ride I took sucked.”

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Posted 1 year ago

“Third class service dont have addicated to talk with passangers and always late on departure cities . Customer care is also not solving the actual faults”

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Posted 1 year ago

“Bus staf service best but bus seat other passenger garbage not clean”

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Posted 1 year ago

“They are not taking accountability for the companies they work with and their partners don't even bother to send a reply in case something went wrong. Extremely disappointed by this group.”

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Posted 1 year ago

“False advertising, shows the bus as modern and clean and what you get is an old dirty Greyhound bus. Bus and bathroom was filthy! Will never take the bus again.”

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Posted 1 year ago

“I have never felt so unsafe on a bus. The first driver at Budapest Bus Station was distracted by 2 people. One was sat on the seat to the drivers right, the other was sat in the aisle next to the driver. These 3 people constantly chatted. After about 20 minutes, the bus pulled over and drivers changed. The driver that got on began, and after about 15 minutes his phone rang, he answered it whilst driving, NO HANDS FREE, he then pulled the bus over. He retrieved what looked like the previous driver's licence from the seats behind me and we continued our journey. The driver regularly checked his phone when he got a notification, NO HANDS FREE. The driver then opened, and began eating a packet of Pistachio nuts. This entailed only having one hand on the wheel, while he put his hand in the bag of nuts, put it in his mouth, pulled the shell out of his mouth and put the shell in a bag. He then went back into the nuts for another. The vast majority of the journey was conducted with only 1 hand on the wheel. Whatever you do in your own car, fine, but when you have paying customers on board, it needs to be safe. NEVER AGAIN WILL I USE FLIX BUS. IT IS DANGEROUS. BEWARE.”

Helpful Report

Posted 1 year ago

“Notorious for last-minute delays or cancellations. Moreover, they don't care for your baggage and they always lose your baggage and get no compensation for the same. Highly recommend not to use their service.”

Helpful Report

Posted 1 year ago

“To All Potential Travelers: Beware of FlixBus! Their negligent practices and lack of care for passenger safety and security are alarming. I hope my experience serves as a stark warning to choose your travel services wisely and avoid the distress and danger posed by FlixBus. I am writing to share a deeply distressing experience I had with FlixBus, which I hope will serve as a cautionary tale for all potential passengers. Due to their gross negligence and apparent theft practices, I urge you to think twice before choosing their services. A Journey Marred by Negligence and Reckless Behavior Incident Details: Date: May 6, 2024 Passenger: WP Booking Number: 3159768032 Route: N2471 Narrative: On May 5th, I boarded a FlixBus service from the Greyhound Terminal in Atlanta, GA, heading to the Greyhound Terminal at Union Station in Washington, DC. The departure time was scheduled for 1:45 PM, but the bus was delayed. During the journey, after a few scheduled stops to pick up and drop off passengers, the driver authorized a 20-minute stop for passengers to stretch their legs and/or purchase food. Despite being just six feet away from the bus during this stop, I was abandoned and stranded by the driver. This resulted in the loss of my backpack, which contained essential medications with prescriptions, my work computer, passport, important documents, and other personal items. The incident caused significant emotional distress, exacerbated my pre-existing health conditions, and led to further hospitalization. Additionally, my lost belongings were traced to locations in Brooklyn, NY, indicating theft or mishandling by FlixBus. Health Background: I had just recovered from severe health issues requiring hospitalization at St. Cloud Hospital and Orlando Hospital for rapid atrial fibrillation and asthma. My health necessitated the constant availability of my medications and essential documents. Reckless Driving: On May 6, I boarded a FlixBus from Atlanta, GA to Washington, DC. Despite the rainy conditions, the driver, of Chinese descent, drove recklessly and ignored my safety concerns. Stranded in Raleigh, NC: During an authorized stop scheduled by the driver, Raleigh, NC, the driver yelled 20 minutes break, for passengers to stretch their legs or purchase food, if need to. I briefly disembarked, as many other passengers did. Despite being just six feet away from the bus, the driver departed without any warning, leaving me stranded near a closing gas station. The driver did not honk or make any effort to ensure all passengers were on board before leaving. This negligent behavior is contrary to my consistent experiences with FlixBus drivers allowing passengers 10-20 minute rest breaks during stops. ### Efforts to Retrieve Belongings: Stranded and distressed, I attempted to contacted FlixBus’s emergency line multiple times to retrieve my belongings, including vital medications. Each call was met with indifference, and despite assurances, no effort was made to secure my belongings or communicate with the driver. I was eventually assisted by an agent in Richmond, VA, who arranged for me to catch the next bus to DC after recognizing the urgency of my situation. As every call made to their Emergency Line, I was reassured call after call, my property will be secured once it arrives at the final destination (New York, NY) off the bus I boarded in Atlanta, GA. Vital Items Lost: My backpack, containing my work computer, passport, important documents, and essential medications, was left on the bus. Repeated calls to FlixBus’s emergency line were met with indifference, and no genuine effort was made to retrieve my belongings. Arrival in New York City: Upon arrival, I was told my items would be processed through Lost and Found, despite assurances they would be returned promptly. My repeated efforts to recover my essential belongings was in vain. Stolen Items: When I went to the police, we traced my MacBook to two locations in Brooklyn, NY, indicating theft. Although, FlixBus only ask for 14 days to find your suitcase/belongings. The loss of my backpack, suitcase, and critical items has had a devastating impact on my life, leading to severe health complications and another hospitalization. Severe Consequences and Negligence Emotional and Financial Distress: The entire ordeal led to significant emotional, financial, and health-related distress. I lost a client and the possibility of making up to 75k in just one client, in addition my essential belongings, and important documentation, including my green card and passport, approximately costing me over $5,000.00, just to replace everything I lost. Hospitalization: The stress and lack of essential medications resulted in another hospitalization on May 15, 2024, at Montefiore Hospital in the Bronx, NY. a) Emotional distress by not having my medication needed for my chronic asthma and heart condition, resulting in another emergency hospitalization on May 15th. b) Emotional distress caused by the incident and the subsequent handling of my belongings. c) Financial losses, including costs to replace my green card, passport, and other essential documents. d) The value of the stolen or lost items, including my work computer and personal belongings. Thanks!”

Helpful Report

Posted 1 year ago

“They said that they can't sell me seat reservation on my trip, then some folks appeared during boarding who had seat numbers and moved me around the bus like cattle. Scam company.”

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Posted 1 year ago

“On April 28, 2024, I traveled from Paris (Bercy Seine) to London (Victoria Coach Station) via a FlixBus service, with a departure time of 10:15 (Paris time) and an arrival time of 18:55 (London time). My booking reference number for this particular trip is 315 443 4163, route 700. Unfortunately, upon my arrival in London, I realized that I had inadvertently left my suitcase in the luggage compartment of the bus. The suitcase in question is a medium-sized black one with four wheels, displaying some minor scratches, and branded "Newcom." Immediately upon recognizing my mistake, I hastened back to the station within a mere 10 minutes, only to find that the bus had already left. Despite my swift actions to retrieve the suitcase, which included visiting the station on the evening of April 28 and again on April 29, as well as lodging a report with FlixBus's lost and found department (report reference number: 37302145), there have been no updates or leads regarding its whereabouts. It has now been more than two weeks since my first contact with the lost and found service. The inability to find my suitcase, which was left in the luggage compartment of your bus, for such an extended period is unacceptable. This lack of professionalism on your part is simply unacceptable. I vividly remember the driver who operated the route and have provided all relevant details. Despite suggesting the possibility of contacting the bus driver, FlixBus declined to do so, citing privacy concerns. While I acknowledge my own error in leaving the suitcase behind, I am profoundly dissatisfied with FlixBus's approach to resolving this matter. I believe the company's actions—or lack thereof—could be construed as negligence. Consequently, I am considering taking legal action to address this situation.”

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Posted 1 year ago

“I recently had an extremely disappointing experience with FlixBus that I feel compelled to share. Despite expecting a reliable and comfortable journey, my trip was riddled with issues that made it unpleasant. Firstly, the seats were incredibly uncomfortable. This was not what I expected from a service that markets itself as a convenient and comfortable travel option. Additionally, the washroom was poorly maintained, with no toilet paper available. This basic amenity should never be overlooked, and its absence was both inconvenient and unhygienic. It reflects poorly on the company's attention to passenger needs. No WiFi! Lastly, the bus was operated by a different company, with no FlixBus signage or route number displayed. This caused significant confusion among passengers, as it was difficult to identify the correct bus. Overall, my experience with FlixBus was far from satisfactory.”

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Posted 1 year ago

“STAY AWAY!!! Deceptive practice with upselling prime seats with seat chart!!!! You will not get your extra paid seat and this is why! You will walk on and the first row is blocked off. The driver is blocking the seats so they are not caught smoking while driving!!!!!! My seat was suppose to be the best seat 1C unobstructed view but instead 1C will either be the opposite side and depending on time of day it may be first row but mostly 2nd row. I paid extra for 1st row and got 2nd row opposite the side I wanted. The company is completely aware of this practice and said they may block off for safety reasons. Well this trip compromised my safety and health after I can see the reflection of the driver smoking. I was wondering why my throat was scratchy and my allergies started to flare. This is not in the customers best interested and not only was I charged more but I received second hand smoke in the process!!! Also WIFi does not work and power outlets do not either.”

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Posted 1 year ago

“I am currently sitting on a bus from Windsor Ontario Canada to Toronto Ontario Canada. The driver is very clearly anti-smoking as he is ensuring that he centres me out in front of the other passengers when I asked him if I had time to have a quick smoke on a stop. Even worse, I just went to use the washroom and it smells horrible! The lock is busted and when anyone opens the bathroom door, the whole bus reeks. I have taken many rides with this company and only one hour in to a 5.5 hr trip..I am disgusted.”

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Posted 1 year ago

FlixBus is rated 1.1 based on 178 reviews