“They changed my departure for a trip at the end of May from 9:30 am, to 7:30 am. This change made it unacceptable for me and my daughter to take that trip, so I canceled the trip. After cancelation, I looked for their Customer Service, of which there is an online chat in Canada. That person said, because I canceled the ticket, there was nothing he could do. I wanted a charge-back refund, but he said there was nothing left to do. The FlixBus voucher value was 30% less, and because it's a voucher to be used with them, it's actually a total loss of my money, in the amount of $114.91. I will never consider FlixBus for anything in the future and will keep spreading the word about them anywhere and to anyone I can.”
“There should have been free wifi on the bus. Driver said no wifi. I complained and asked for partial refund.
They replied "our records indicate that this ticket is non-refundable and has no refund value. We regret to inform you that we are unable to accommodate your request."”
“The worst service in the world, do not use this company under any circumstances. Customer support is zero, they are late for an hour or more, because of which you can miss your flight, as in my case. You will end up using alternative transport, and they will not even refund you for the unused ticket. There are many competitors that leave this company and its service far behind. Thanks for your attention!”
“Avoid Flix bus India, the bus didn't stopped at the pickup location it just passed by and I lost my trip, my time and money.
I send proof to them I was standing at the time and place the app show and their answer was ridiculous they just said that it did stop. I hope some HONEST staff can take a look at this request:
43785828”
“The worst bus ride from Edmonton to Calgary!!!!
Seats were very tight (and I’m a thin woman) , seat cushions were very uncomfortable & worn out, no internet when they advertise it, no phone plug ins; dirty toilet, & very unsafe pickup location!
I will never travel by flix again & would not recommend it to ANYONE!!!!”
“Cancelled my family’s journey at 17:10 on a Sunday when travelling the next morning at 09:00. Just sent a txt and email. Can’t speak to anyone about it. Seriously people pay a bit more and go with national express. Shocking service”
“FlixBus uses deceptive pricing—ticket prices start high, only to drop dramatically days before departure. When I called customer service about changing my booking, I was hit with a $42 fee and forced to accept a credit instead of a refund. This scammy tactic leaves customers overpaying and stuck with unfair penalties.”
“The bus driver told me that I should sit anywhere when clearly I paid for the seat that someone else was sitting in. The bus driver was rude,disrespectful and diiscourteous yelling in my face. Furthermore he attempted to have me ejected from the bus.
This will be my last Flixbus ride.”
“I would like to share my recent experience with the disappointing bus service. Worst bus staff; they asked me to come early, and if you ask for a refund, they will deny it.
The journey was uncomfortable due to various issues that arose during the trip. Furthermore, the staff's behavior towards passengers was unprofessional and discourteous. This combination of poor service and rude staff created a very unpleasant travel experience. I hope this feedback can be used to improve the service for future passengers”
“I have another problem with FlixBus. On 06.01.2025, at 00.05 hours, I left Vilnius for Chemnitz (Germany). We got to the Kopin airport (Warsaw) without incident and delays, although with a dirty toilet and without water for washing hands. In Warsaw, it all began. The Talin-Berlin flight was 20 minutes late. The toilet in the bus was not only dirty, but even without water to flush the toilet and, accordingly, without water to wash hands. We did not arrive at the Berlin airport, where we were supposed to change to Chemnitz, at 14.30. As a result, at 16.30, we arrived at the Central Bus Station in Berlin. I received an SMS from FlixBus that I would have to look for what and how to get to Chemnitz myself, and then contact the company for compensation. I had to get there with a transfer in Dresden and spend an additional 28 euros. So, for 10 days I have been waiting for a response from FlixBus, to receive compensation for inconvenience and additional costs. I provided them with all the required documents, but 'the cart is still there'. You will have to contact a lawyer.
FlixBus is the worst carrier I've ever used!! I do not recommend it from the word AT ALL!!”
