FlixBus Reviews

Name: FlixBus
Rating: 1.11

1.1 Rating 178 Reviews

2 %

of reviewers recommend FlixBus

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1.1

Based on 178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 4%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had an extremely disappointing experience with FlixBus that I feel compelled to share. Despite expecting a reliable and comfortable journey, my trip was riddled with issues that made it unpleasant. Firstly, the seats were incredibly uncomfortable. This was not what I expected from a service that markets itself as a convenient and comfortable travel option. Additionally, the washroom was poorly maintained, with no toilet paper available. This basic amenity should never be overlooked, and its absence was both inconvenient and unhygienic. It reflects poorly on the company's attention to passenger needs. No WiFi! Lastly, the bus was operated by a different company, with no FlixBus signage or route number displayed. This caused significant confusion among passengers, as it was difficult to identify the correct bus. Overall, my experience with FlixBus was far from satisfactory.”

Helpful Report

Posted 1 year ago

“STAY AWAY!!! Deceptive practice with upselling prime seats with seat chart!!!! You will not get your extra paid seat and this is why! You will walk on and the first row is blocked off. The driver is blocking the seats so they are not caught smoking while driving!!!!!! My seat was suppose to be the best seat 1C unobstructed view but instead 1C will either be the opposite side and depending on time of day it may be first row but mostly 2nd row. I paid extra for 1st row and got 2nd row opposite the side I wanted. The company is completely aware of this practice and said they may block off for safety reasons. Well this trip compromised my safety and health after I can see the reflection of the driver smoking. I was wondering why my throat was scratchy and my allergies started to flare. This is not in the customers best interested and not only was I charged more but I received second hand smoke in the process!!! Also WIFi does not work and power outlets do not either.”

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Posted 1 year ago

“I am currently sitting on a bus from Windsor Ontario Canada to Toronto Ontario Canada. The driver is very clearly anti-smoking as he is ensuring that he centres me out in front of the other passengers when I asked him if I had time to have a quick smoke on a stop. Even worse, I just went to use the washroom and it smells horrible! The lock is busted and when anyone opens the bathroom door, the whole bus reeks. I have taken many rides with this company and only one hour in to a 5.5 hr trip..I am disgusted.”

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Posted 1 year ago

“Just run away from these guys .. never trust .. they gave me a useless voucher for €265 instead of returning my money after cancellation. They can return the money as I did not and could not use their services. But their policy is only to give voucher”

Helpful Report

Posted 1 year ago

“terrible experiences with Flixbus in France unprofessionnal drivers who often don't speak French unconfortable buses, no wifi, no toilets in buses tickets became so expensive I will never take Flixbus again”

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Posted 1 year ago

“just want to say don't book bus with them if you don't want yourself to be in an embarrassing situation. Not kidding but we really had to spend a night roadside, Infront of their office because of their own mistake.”

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Posted 1 year ago

“This company is a scam. Busses don't run on time. The company advertises and sells things that aren't real like reserved seats and wifi on busses. The busses are in various states of disrepair. Some of the drivers look like they just got out of bed. 100% unprofessional.”

Helpful Report

Posted 1 year ago

“I went on a trip from London to Vienna and it was an absolute nightmare. For context, I am a 20-year-old female student, and I was solo travelling with a transfer on both the outbound and return journey. My outbound journey was to stop at Cologne, and was delayed for 3 hours at departure. I was to miss my transfer in Cologne, and no attempt was made to contact me in regards to booking me onto the next available bus, as stated on the help page. I ended up having to look for my own alternate form of transport, which was significantly more expensive than my originally planned ticket, and was stranded overnight in Cologne with no food or water. Mind you, I was later made aware that I was not to receive compensation for my delayed journey as I decided to take it anyway, and rather than refunding my more expensive alternative bus to Vienna, my original ticket was to be refunded, which was appalling enough as is. I thought the nightmare was over, but my journey back proved to be significantly worse. Once again, my bus was delayed, and I was going to miss my transfer, this time in Belgium. Once again, I had to book my own alternative transport, as no attempt was made by Flixbus to rectify their own mistakes. This time, however, I was stranded overnight for a whole 12 hours, and had to organise accommodation myself. I would like to remind you that I am a female student and felt incredibly unsafe and abandoned in an unfamiliar city, and was lucky enough to even find room in a hostel that I had the funds for. My subsequent transfer suffered only a minor delay at departure, but missed the ferry, due to which we were stuck at the port for ages - once again, no opportunity to get food or water, absolutely boiling in the bus. While I did manage to get home (fast-forward 48 hours, for both journeys), it was already nighttime by the time I arrived, so once again I was left incredibly vulnerable. I feel the only fitting description of my experience with Flixbus is Murphy's Law: 'Anything that can go wrong will go wrong'. I am shocked at just how uncooperative the company was, and even at the state of the delays of the buses, and I can safely say I will never be taking ANY journeys with Flixbus again.”

Helpful Report

Posted 1 year ago

“I will never book on Flixbus again --- I sent my mom to Orlando after her brother passed away. On her way back home she was dropped off that the train station and the driver watched my mom stumble all over a concrete floor and didn't even bother to help her!! She had a sprained wrist, sprained elbow a nasty scratch and a semi concussion. The driver all he did was pick up her suitcases placed them on the bench and told her she can now call her child (me) and that "Maybe tomorrow you will have a bruise on your face" got back on the bus and kept driving to the next destination. Did not bother to call 911 or even their supervisor to see what can be done. Left her on the concrete. We've taken many buses to Orlando but this one right here WE WILL NEVER USE!!!”

Helpful Report

Posted 1 year ago

“dirty bus,drivers don't stop for toalet breaks, i was in the bus for 4 hours ( for the trip 5 hours and 30 min ) with our stop”

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Posted 1 year ago

“I booked a FlixBus from OKC to Tulsa and back to OKC…what I got was a very dirty, rundown Greyhound bus with a filthy bathroom both ways. I asked the person in OKC where the FlixBus was and she said this was a FlixBus…very deceptive and disappointing.”

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Posted 1 year ago

“I have received the worst customer service of my life - would never travel with Flixbus. My partner and 7 other passengers were abandoned outside Belgium at a service station - in what I believe was a racist incident with their driver. All passengers left behind were black and brown. The driver left 8 people after he looked them in the eye, one person was waiting to get on board and asked the driver if he could go and get his brother and friend. The driver said yes and drove off regardless. One person left behind had his sister and disabled mother on board the bus and the driver ignored their pleas to wait for them. I have been on the phone 7 times this morning to get to the bottom of the issue with my partner on one phone and the customer service on the other side. Every customer service representative has made a different excuse after excuse as to why they can’t help in 4 instances I was hung up on. When asking to speak to a supervisor I was told that there is no one else to speak to. This treatment in 2024 is disgusting and I will never be travelling with Flixbus again. This is a scam company. I am appalled and saddened to have wasted my time whilst 8 people have been left stranded in the middle of nowhere and have incurred more costs to get an Uber to the next city. The only direct update I was given was that Flixbus won’t be paying for this Uber because the don’t know where their driver stopped, how long for or what was communicated. Completely unacceptable!”

Helpful Report

Posted 1 year ago

“I had a booking from Las Vegas to Los Angeles on 26th Mar 2024. 8.55 am. They cancelled the service and I had to call them and be with them for 20 mins. Rebooked to a 9.55 am service. Cancelled that too. And third time too they were offering a rebooking but cannot assure it won't be cancelled. Horriblest of all that I have ever witnessed. I come from India and our local bus services are by miles better on schedule and services. I am amazed these guys even survive in the US. They should be booted out of the USA for such pathetic services. Never ever again I am travelling with them.”

Helpful Report

Posted 1 year ago

“Very bad company to deal with. Stay away buying tickets from them. All they care about money. No refund policy even if u are late by - minitue. If you ever have have issues write to the consumer affairs to protects ur rights.”

Helpful Report

Posted 1 year ago

“Was travelling from Paris to Amsterdam (Bus: X800). It was not a FlixBus company bus they outsource to another company. The bus was really bad and uncomfortable for 8 hr of journey. There were no Wi-Fi. Seats were really narrow. The bus stopped somewhere close to Belgium border for Dinner. Driver declare a 25 mins break. I was 30 seconds late (urgent toilet situation that I could not avoid). The bus left me in the middle of nowhere in a gas station, and it took all my belongings. My passport, Visa, my luggage! Overnight it made me illegal (in a foreign country without passport and Visa). I called for some help (professional by paying money) in Amsterdam. Book Uber (around 500 Euro) to run behind the bus to get my documents. Nothing works because the Uber and Bus rout did not match. And the Bus did not stop to the right FlixBus stop in amsterdam. All hope gone. Talked to FlixBus customer care. I have talked to at least 5 people. All of them says sorry but can not help. I have raised a lost and found request. For 5 days status says "We found something need to double check of this is of your"! What the hell, its my passport and Visa with my personal data, why can not they identify me immediately! I am illegal in Europe now and no hotel or hostel giving me accommodation. My Visa Expiring soon. I can not go back to my country without passport and Visa. Flixbus has no service that can give me priority or there is no way even to talk to lost and found department. Careful! Worse bus service in Europe! They made my life literally miserable.”

Helpful Report

Posted 1 year ago

“Poor customer service and discrimination towards reduced mobility passenger (despite website claims, and proper ticket paid for wheelchair plus extra seat).”

FlixBus 1 star review on 18th March 2024

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Posted 1 year ago

“I was asked 10!!!! Eur for extra luggage from the driver. I didn't receive any receipt for that, and even though I complained I was not informed that I could easily book it online at half the fee, and was treated very disrespectfully even though I was polite. Absolutely unacceptable behavior, and not the first time.”

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Posted 1 year ago

“Our party needed to change our reservation so, we cancelled our first booking and received a voucher. I entered the voucher code which was not accepted, but my new payment sure was. Now, I've been doubly charged because customer service (or more accurately, customer disservice) advised me repeatedly in the same exact words (reading from a script which indicates that our situation is their stock-in-trade practice of giving a voucher code but not honouring it) that there was no way the voucher code could be entered after the purchase. In this day and age, that is complete rubbish. If this company has the ability to do online bookings, it also has the ability to adjust and amend those bookings. I will continue to post this review on as many websites as possible and will contact CBC Go Public!”

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Posted 1 year ago

“Last Friday February 23, 2024. The flixbus came late at Florenz, Italy for about 45 minutes. Furthermore, it arrived in Munich also for 4 1/2 hours late. I had messaged and discussed the matters thru their Customer Service. However, there was no resolution takes place. Not even a compensation to refund the half, if not the whole fareprice. The Customer Service replied that the late arrival is not covered for the compensation. Althoug, I have explained that because of late arrival, I had missed my connecting transportation in Munich. The Time wasted and money is not what the company is utmost for their passenger. I hope those future clients and passengers will try to use other bus company, that helps and bring the matters of their passenger's rights.”

Helpful Report

Posted 1 year ago

“I’ve taking flixbus many times since they first started up in Canada in 2021. Terrible dishonest company. At first it was super affordable and reliable when they wanted a good reputation when they were new in Canada, however the last 4-5 times I’ve taken Flixbus in the past year the experience has been consistently awful. They are consistently late by hours had to wait 4 hours at the bus pick up location in the middle of the night and they make it impossible to get a refund or trip date change charging you and extra $35 if you want to switch dates. The last and final time I took flixbus I was travelling from Ottawa to Toronto we waited for the bus for 3 hours and when I finally called customer service they told me that the bus “already picked up all the passengers and left the city 40 minutes ago” during the time me and 15 other passengers were waiting at the bus stop. The bus never showed up and the company refused to give refunds as the bus driver inputted into their system that they arrived at the destination without actually showing up to pick up the passengers. I will never use this company ever again there are so many other bus companies that are way more reliable and much cheaper in the long run. Do not risk it! Terrible terrible customer service.”

Helpful Report

Posted 1 year ago

FlixBus is rated 1.1 based on 178 reviews