HORRIBLE CUSTOMER SERVICE. First of all mind you I travel monthly on Flixbus and I purchased a ticket and got to the destination early with time to spare as I see the driver pulling off. I stopped my car infront of him and got out waving my hands and he drove round me and left. I still had 10minutes left until departure time and called customer service complaining. I explained please help me today is my daughters bday and she is really expecting me to arrive this afternoon. They said sorry we cant help and said I had to pay full price for the next bus. I went and booked a new ticket paying double the price and adding an additional 6 hours to my trip for the next bus. He showed up 45 mins late as a greyhound bus. Since the tracking app DOES NOT work on the website to figure out where your bus is at and since the GREYHOUND bus driver did not make an announcement saying this is the FLIXBUS replacement then I lost my money on that ticket as well not realizing that it was the bus I had to get one. I called customer support and they could care less, no refund, no understanding to put me on the next bus, no compassion on any level all they care about is taking my money. U am now out almost $100 for a simple ride to Kissimmee that costs $36. Now I have to pay another $60 to ride on a competitor. Dont worry Flixbus I will copy and paste while posting a negative review on every single review site while im here kicked back riding your competitors bus to my destination today and I will never ride your bus again or delete my reviews until you resolve this.