What an unpleasant experience we had with your company. We booked back in August to make sure we got everything we wanted for a long trip with your company. Little did we know that this was not to be. 1-We did not get a Flix bus we got something else 2- No WiFi was offered even when we asked 3- washrooms un useable and arrived dirty and were not cleaner for whole 11 hour journey. 4- you speak of leg room, there was none on this bus. 5- language only spoken in Italian and very little done to help us to understand even when we asked your drivers. We were brushed away. 6- seating plan on bus changed and therefore we did not get the seats we had requested. We are seasoned travelers, clients, and have used your services before, but I hate to say we will look elsewhere from now on and avoid your company. Shame you spend so much money on capturing clients and so little to maintain them.