DENIED BOARDING AND NO REFUND We bought two tickets at Heathrow as our flight was cancelled and we had to go to the Midlands to catch a flight. When we got to the bus with our luggage, the driver said we had to pay for additional luggage, which we did by going to the office. Then, when we went to board the bus, they DENIED us to board, saying we had too much luggage-we then had to take a taxi to the Midlands as we had a place to catch. We have been asking Flexibus for a refund, and after 10 to 12 emails, they are making excuses and continue to ask us irrelevant questions in order to frustrate us and not give our money back .This is outrageous, and there is no one who is taking us seriously. A rogue company with no customer service.