On July 5, a group of 7 passengers (we all met each other at the stop and had to bond together to make other plans) were left behind by a FlixBus at Calgary Airport—despite being at the correct pickup location, on time, and ready to board. This caused a full day of stress and disruption, forcing us to rebook last-minute, buy far more expensive tickets, and spend 8 exhausting hours just to get from Calgary to Edmonton. What should’ve been a straightforward trip turned into a frustrating ordeal—and to make it worse, FlixBus is now refusing to refund our original tickets. This experience has been completely unacceptable. Trying to communicate with them has been a NIGHTMARE and on the day we were stranded we had ZERO customer support! I would not recommend this company!