I placed my order on the 2nd of May, it is now the 20th of May and my order has still not arrived. This whole process has been outrageous. I tried to amend my order seconds after making it and was told it was not possible which is ridiculous. I paid a lot of money, especially when you take into consideration the conversion from Pounds to CAD. This present was for a friend who was unwell after an accident and he has almost fully recovered now and never received the items I sent to him to get well. This is appalling customer service all round. It should not be a problem to edit the add on gifts such as chocolates. I placed my order and a few minutes later wanted to remove The Wellness book and chocolates and for some reason this is not possible. Very greedy company. Should be more grateful for its customers. I will not be using it again.