“First of all; the website is incapable of saving changes. I made some amendments to a personalised item, hit the 'save' button, received a notification that the amendments had been saved successfully, but then the item that was sent out was a previous version, before the amendments were made.
Since receiving this incorrect item I have repeated this process three times and every single time, despite being told that the amendments had been saved successfully, the item saved in 'my drafts' does NOT save the changes. Unless you immediately add the item to your basket and order straight away, the changes are lost and you have to start all over again.
Secondly, if you want to change the delivery option once you have selected one, this is not possible. The only way to change the delivery option is to remove the item from your basket and start the whole process again. You can therefore see how the first problem is compounded by the second problem!
Thirdly, I contacted Funky Pigeon using the ONLY way you to get in touch with them, which is to use the 'contact us form' TWO weeks ago. I received an acknowledgment email, but nothing else. TWO WEEKS and no-one has responded. I have sent two follow-up emails, but still nothing.
My only option, it would seem, is to request a chargeback from my card provider.
So in summary; the website doesn't work properly, the checkout process is awful and customer services ignore you.”
“What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment.”
“Flowers delivered to wrong address. Had to go and track them down 3/4 miles up the road. On opening flowers were freezing cold. Two flower heads had snapped off and the leaves on the foilage sprayed gold are falling off. Very poor quality. Wife has told me not to use them again and supermarket flowers are a superior quality.”
“Can’t contact them except via a contact form online. It’s been 4 days and have had no response which means flower order can’t be amended which will be ££ wasted”
“Had orders that have come weeks late and the last one never showed up at all!!! Terrible service I’ve just requested my money back! No communication at all! Avoid!!!”
“Terrible company to deal with, they’ll take your money money then not deliver your goods on time and it’s near impossible to get a refund, please just avoid this company.”
“Terrible service card never arrived been 7 days since I ordered contacted customer service and no reply after 3 emails sent to them this is the second time it has happened won’t order again with them”
“50th anniversary card did not arrive but at least the flower did. However they looked like a bunch of weeds compared to flowers from other suppliers.
What a disaster on such a special day.”
“Item lost and no help from customer service.
Ordered on 16th August. Item still not arrived as 01st September with no tracking and no update after multiple emails to customer service to look into the issue. Shockingly poor service. AVOID. If something goes wrong, there is no number to contact and no one is going to help you.”
“Should have used MoonPig.
Ordered me misses customized Birthday card, paid premium delivery, which too 6 instead of 4 days... Misses me misses Birthday, went to the 24hr Tesco's that morning before she got up to complete her lil surprise as I leave for work before she gets up... Very disappointed”
“Impossible to use voucher. Your customer service is useless. I set up an account as per instructions and it will not recognise password or email address. Even though they are correct. As far as I am concerned you have taken money and not fulfilled a service. This voucher was in May.”
“Ordered a card and gift voucher 5 days before birthday and now birthday has gone and still no card nor voucher Sent email but nothing. Never will I use funky pigeon every again”
“I ordered a birthday card on 16th July and paid £3.99 plus £1.70 for first class postage. Before I pressed the order button i checked the ETA which stated the next day. The card did not arrive until the 21st July, 5 days after the order was placed. I have sent about 6 emails and nobody will reply. I called the number on the website and this woman called Marcy would not help at all, she said she hadn't got access to orders She wouldn't even put me thru or give me another contact number. Disgraceful customer service, I will never order from these con artists again. They obviously know I'm making a complaint and therefore will not make contact.”
“I have sent an email within hours of receiving the damaged item, there is no reply from customer service at all. I need my item replaced as it was a special occasion for someone, they ruined everything by not replying. There is no phone number you can contact nor they are replying to emails. Appalling service.”
“Terrible customer service - ironically dealt with a member of the "customer happiness team" after my children's father's day card never arrived. Refusing to provide a refund and taking no responsibility whatsoever. Shockingly poor”
“Would rate 0 if I could. Paid for 2 frankly over priced gifts as well as spending over £8 for special delivery guaranteed for 14th (before Fathers Day), only one of the items has just turned up on now the 16th! No number or live chat to contact, I sent emails on the Saturday enquiring as to the whereabouts and have yet to hear back. I also had to spend even more money substituting the missing gifts so I actually had something to gift on Fathers Day. Awful customer service, over priced gifts and will definitely never use again.”
