“Don't pay extra for early delivery or guaranteed date, they can't deliver on time.
It's difficult to track items ordered or get in contact. Won't be using this company again. Moonpig are far better.jade”
“Ecard ordered yesterday for valentines day.
Recipient never received ot.
I emailed three times no response providing the logged reference number.
Called customer service , said that was a different part of the business and just had to wait for them to reply.
Such a shame, my friend is in another country, 4 hours ahead of the UK.
Would never trust Funky Pigeon again.
Are these really owned by WHSmith???
I now await a reply and a refund !”
“Absolutely disgusted at the company policy when a giant card ordered in good time was to be delivered on a certain day disappeared from tracking. They never chased it up or offered compensation. It was supremely important and all I got was sorry do you want a refund.
No, I wanted it delivered gratis with a small gift to recipient and a proper apology. I guess they are so big ruining a moment that cannot be recaptured and losing a small but regular customer means nothing.
Beware, they use Hermes in UK. Avoid them if possible for anything important or costly.”
“Personalised a Christmas card for my partner before Christmas it said it would be here on the 24th still hasn't arrived I've emailed at least 3 times got an email that it was damaged and would I like a refund I replied that I would like a replacement card it was special and I still wanted it all I got was an email of how they could help still haven't received it so I just gave up and didn't get my money back either very disappointed and won't be ordering from this website again.”
“Ordered photo coasters for christmas of my Grandson. When they came back the print was awful. Got in touch with the company who are refusing to do anything about it. Keep messaging me saying they are going to shut the case. I spent over £30 on rubbish”
“Ruined my father in law 88th birthday
Very poorly original pics of raf
Lost
So sad
These people are useless
They have done this 3 times to me now
Heartbroken”
“I ordered 2 ecards for Christmas but neither reached the recipient. When I queried this, I had to go through the most laborious process, I was asked questions of which email address I used, would have thought they have this info, then told they could not find the orders, we'll I had an order confirmation..so. ecards are supposed to be convenient but waste of time, still waiting for a refund. Don't touch funky pigeon with bargepole”
“Reading the reviews on Trust Pilot I contacted Funky Pigeon as still waiting for 5 cards, 10 days after purchase. FP will contact me in 3 days which is useless as I’ve had to purchase my cards elsewhere”
“Misleading liars.
At every stage of purchasing from this terrible company, there was an issue.
I paid for next day delivery which was a higher price on checkout as stated. The code they gave me never worked despite there still being 45 minutes left on the coupon.
In fact, upon check out the price was £5 more than stated on the basket. But when you’ve spent ages making a card, you cannot be bothered to start again.
The cards still haven’t arrived 3 days later despite paying for next day delivery before 1pm.
No emails have been replied.
This company is a scam, and I have asked for them not to bother sending my cards, just cancel and refund.”
“Cards do not arrive on time. Last year I ordered personalised cards for teachers and they arrived after Christmas. I gave them the benefit of the doubt (maybe covid related problems) and I ordered again this Christmas. It is over a week now and the cards have not arrived yet. There is also no way to contact them, there is a form to fill in, which I filled in three times last year, and never even got a reply. Not using them again.”
“I ordered a personalised baubles for my mum for Christmas after my dad passed away, I forwarded a lovely clear photo of my dad to go into the baubles, when it arrived I was so upset and disgusted to see that half of his head was chopped off!! Iv messaged funky pigeon several times yet heard nothing back from them!! How can they treat people like this”
“Card for 2 yr old grandson not arrived- x3 of same email asking for same information over and over from customer services- totally useless- fraudulent practice obtaining funds and not delivering”
“I ordered a card spent a silly amount on one card for my little mans dad, it was meant to be with me by the 8th, it's now 12th, birthday was yesterday and still no card, I'm so annoyed and it's not the first time but will be the last as I'm bored of it now will just go somewhere else, don't recommend”
