It's not possible to put zero stars which I would have if I could. I ordered a £21 helium balloon and a week and a half later still nothing. I have been passed around their customer service department and get different information. One says it was delivered to my neighbour as I requested (no I did not request this), they can't say which neighbour as it has not arrived. It also still shows as pending. I asked them to send out urgently to another address. One customer service person said yes and then suddenly they can't. For £25 with post & packaging it is a disgrace. If you want a personalised helium balloon it's half the price on ebay and I had a great experience there.