I politely complained about a card which was ordered for a future delivery date I specified but the card never received on the delivery date although ordered in plenty time. They passed the blame onto the Royal Mail service. They should have credited or refunded me then took it up with Royal Mail themselves as they were Royal mails customer and I was their customer. Informed me that I should have paid extra to guarantee postage? Therefore it’s pointless ordering via their company and better sends nrg direct with Royal Mail. I am 100% with them it would have arrived on time. They are only trying to con their customers to pay more money.