I recently bought one of the photo postcards for my mother in law. It was delivered in good time, but had a horrible mark (burn from printing equipment?) on arrival. I wrote a polite email as, although it was only £1.65, it had ruined the photograph and was unable to be displayed.
I received an acknowledgement email, but have sinse had no reply or refund. This was almost a month ago now. I find it rude that such a big company can't even respond to emails. It's actually not really about the product, but about the customer service, or lack thereof.
6 years ago
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