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Tyrone G Farley
GrubHub refuses to give me a refund for the wrong order from McDonald's My fiance and I placed in order from McDonald's with no cheese on a Double Quarter Pounder meal. The meal came with cheese on the Double Quarter Pounder. And we we were told we would receive a refund. Unfortunately we tried to give McDonald's and GrubHub another try and place the order again with no cheese. Once again we received a Double Quarter Pounder with cheese. We were told that we would receive a refund but once we spoke to a manager who identified himself as Ruel we were told that because GrubHub has messed up our order several times before and we have received a refund we would not be receiving any additional refunds. We told ruelle that we can take a picture of the boxes that say no cheese in the burgers that clearly have cheese on them. Ruel said that would be proof and they GrubHub would re-evaluate the situation once they receive those pictures but there was no guarantee that we will receive a refund. This is totally unacceptable as it is not our fault that McDonald's could not follow directions. We will never order from GrubHub again and strongly recommend that no one does business with GrubHub because of their policy. We will be deleting the GrubHub app from my phone and will never order with them again. We are totally disappointed and we have been cheated out of our money and our time. GrubHub sucks!
3 years ago
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grubHub has a 1.1 average rating from 1,727 reviews