grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,896 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Forcing drivers to stack orders defeats the purpose. Every order has been cold, soggy and dissatisfying and it’s definitely NOT the restaurants. Confirmed tonight the driver had to take multiple orders and had to pick up and deliver according to grubhub. It took over an hour to get a smoothie and a wrap from a place fifteen min away. I should have just picked it up myself”

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Posted 2 days ago

“Placed order at 12:30 pm. Site showed driver en route. Delivery times repeatedly changed. Turned out driver wasn't assigned after I contacted driver. GrubHub cancelled order at 2:12 pm. Restaurant is literally 5 minutes from me. Ridiculous!”

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Posted 3 days ago

“ordered my food and was delivered to wrong place . Was reordered and took to the same place by same courier. Call customer care and hung up on me. Neighbor from another building brought me cold food and I was asked was it opened and I confirmed i don't know what happened to food. It was delivered to someone house i don't know like I was suppose to eat the food. I requested my food to be reordered and a credit was told could not reorder food. What amazes me is why give a confirmation number if courier is not going to follow Grubhub policy. I am still unsatisfied with the help I received and the delivery they never happened. So to everyone please use Uber eats. The drivers are competent and customer care really do care.”

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Posted 5 days ago

“Whether it was my driver or grbhub's scheduling practices, I was third in line. By the time the food arrived (late) it had congealed into a cold sloppy mess. No amount of doctoring on my part brought it back. This is the last time I will use grubhub. I'm a little busy telling the world about grubhub's screw-you service.”

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Posted 1 week ago

“I have a delivery preference for face-to-face delivery. GrubHub customer support confirmed this preference is set and saved properly. Three deliveries in a row the driver has left the food on my doorstep without even a door bell ring.”

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Posted 1 week ago

“GrubHub's MO is to accept an order and provide a reasonable ETA even when there are no couriers in the area. They then repeatedly push back the ETA so either the food arrives congealed and cold hours later or the restaurant finally closes and GrubHub is forced to cancel the order. Adequate customer service would consist of 1) ideally, not accepting orders they can't fullfil in a timely manner or 2) if an order has already been accepted and cannot be filled on time, providing a full refund. Instead of providing this adequate assistance with existing orders, they hand out discount codes for future orders. This benefits GrubHub more than the customer, since using the discount code means placing yet another order with GrubHub. I am done using their service. From now on, I will be sticking with restaurants that provide their own, independent delivery service and care about retaining their customers enough to treat them courteously.”

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Posted 1 week ago

“Waiting 2 hours for a 25 minute order. Don't take the orders if you can't. Our first delivery and our last.”

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Posted 1 week ago

“This is a free service with Prime. I stot rvice and drivers unable to follow simple instructions. Started using this app again and no surprise that it's even worse now. Customer service is based in India who regurgitate a script. The last 3 orders were delayed mulitple times on each order. Resturants begin "preparing" your order right after payment so you can't canel the order. Delivery is hours past the orginal ETA. Customer service will only give a $5.00 credit for this unacceptable service.”

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Posted 2 weeks ago

“Horrible service and totally unprofessional”

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Posted 2 weeks ago

“Bad experience with drivers drop off in wrong location. The credit they give expires based on the time they issued credits instead of the day. Very bad customer service.”

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Posted 2 weeks ago

“Ordered via GrubHub plus. Order was cancelled. Restaurant says order was PICKED UP. DRIVER ATE THE FOOD!”

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Posted 3 weeks ago

“Not one but several orders were cancelled after waiting 20 minutes or better for delivery. One order took over 3 hours and another over 2 hours. Some orders I had to keep calling the store to handle the late deliveries myself. Was told I had to many late reimbursement and I no longer qualify for the $5.00 late fee. Problem solved, I deleted their app. Horrible service!!!”

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Posted 3 weeks ago

“Last night was my final straw with Grubhub. I ordered $40 worth of food for my grandchildren; the app marked it as 'delivered,' but the driver’s photo was literally just a blurry shot of them driving past a house that wasn't even ours. When I reached out for a refund for the food that never arrived, I was insulted with a $5 credit. I requested a manager multiple times, only to be denied and have the chat disconnected by the representative. They essentially stole $40 and left my grandkids without dinner. I have closed both my personal and business accounts and will be moving all future business to Uber Eats. Unacceptable 'service' and zero accountability.”

grubHub 1 star review on 5th February 2026

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Posted 3 weeks ago

“Always slow…consistency horrible!”

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Posted 1 month ago

“Never got our food. Customer service refused to do anything. Waited an hour and a half for the courier to sit in the same spot”

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Posted 4 weeks ago

“I ordered a cheeseburger and fries from portillos. when my order came the bag was too heavy, I told the driver it wasn't my order. he got BELLIGERENT with me and INSISTED it was mine, so I took it. it was a double cheeseburger, a cheeseburger, 3 orders of cheese fries and 2 hot dogs. so WAS NOT my order. ALL OF THE FOOD WAS COLD.......horrible experience. won't use GrubHub again.”

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Posted 4 weeks ago

“Driver had no clue on following directions, food cold and soggy. Customers service useless, I don’t want a credit when food is unacceptable. I won’t use their service again”

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Posted 1 month ago

“Your service socks, company contracts folks that aren't reading something so simple as an address. I ordered food and the driver went next door. I texted the driver next door. He drops it off at the house next to theirs. Seriously reading should be mandatory as well as how to know what to look for when GPS isn't accurate.”

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Posted 1 month ago

“I do not use Grubhub. Today I gave it a chance. The delivery driver missed my turn and when I texted her she did not answer. When she finally arrived my son was downstairs on the phone she claimed she could not give my son the food because of the 2 digit code. I explained to her there was no 2 digit code to give even though my son told her it’s the correct name and phone number. When I told her iam coming downstairs to show her there’s no 2 digit code she decided to take off with my food with my son standing in the cold. She saw me coming down the street and pulled off. I call this so called “D” lady over several times and she kept sending my calls to voicemail. She also said the food was delivered when it wasn’t. Grubhub should ban her but won’t. She will continue to do the same to other people and they do not care. She will continue to take customers food for FREE because she didn’t pay for it and there are ZERO consequences to her actions. Customer service was horrible. The first rep sent me straight to a surgery. The second rep had zero anything (compassion, empathy, remorse, zero care)All they wanted to do was send out another order or give a refund. I would have never went through something like this from Uber eats or DoorDash they ban people like that immediately. Grubhub does NOT care about their customers they only care about their so called drivers who takes people food. If I could give this ZERO stars I would ! I would recommend any and everyone to NEVER use this app.”

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Posted 1 month ago

“Ordered extra crispy chicken from kfc (7 piece double mash meal) and they sent me some original soggy chicken instead, I contacted Grubhub support and they would not help or refund me anything, I was told I wasn’t able to get a refund because of unusual complaints? My order gets messed up and I have to just take a loss according to this company.. and now it’s not even letting me upload the photos of the soggy original chicken I received smh”

Helpful Report

Posted 1 month ago

grubHub is rated 1.1 based on 1,896 reviews