grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,835 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,835 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grubhub is an absolute JOKE! They treat their customer like everything is their fault. & they will literally take over an hour to get your food delivered to you. I would suggest door dash or uber eats. This one is just a joke.”

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Posted 2 hours ago

“Nightmare!!! I placed an order at 10, waited for 2 hours they cancelled. Placed another order been waiting for 3 hours. Nothing! No drivers assigned.”

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Posted 5 days ago

“I ordered a 14inch 4 topping pizza and salad from Hampton Hill.in st louis through grub hub. I got 12" pepperoni pizza no salad. They gave me a credit but wouldn't make the order right. Terrible customer service.”

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Posted 5 days ago

“I ordered trying to use a credit, the credit was applied in the cart, but when I ordered, it did not apply. I immediately called the store I ordered from and grub hub. Grub hub only cares about their money. They refused to help us out, the store even tried to help us. If i did not have a gift card, I would NEVER use this service again. Zero stars if I could.”

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Posted 5 days ago

“Most of my orders had issues. Either delays, food arrived not fresh, no available drivers. Customer service wants nothing to do with you. They will give you one refund, offer $5 credits that you need to use in a month, then they claim they can't do anything and send you a link that doesn't work. I deleted my account. It's not worth it, they don't care but will take your money.”

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Posted 6 days ago

“I ordered to the wrong place and I called the driver and customer service they said they were sorry but they couldn’t refund my order or give me a partial refund and said they had no supervisor it was garbage and they didn’t even care. Don’t get robbed by them like I did.”

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Posted 1 week ago

“For someone who has not used Grubhub delivery services in years this was a horrible experience. The delivery driver associated with my order would not answer my phones calls to confirm that he was at the right location or giving the delivery to the correct person that was NOTED in the notes section on the app! My order was given to the wrong person, not delivered to the right location, I have texts from the delivery driver CONFIRMING he handed my order to the wrong person which was expressed to customer service representative and a supervisors who REFUSED to give me a refund. Texts messages were shared between myself and the driver confirming that he handed my order off to the wrong person and all he had to say was “sorry”. The supervisor I spoke to said I should have not given out the confirmation order number to the driver without confirming his location but how could I have done that if the driver was ignoring my phone calls and sending them to voicemail! I WILL NOT ever be using this app/delivery service again and you shouldn’t either.”

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Posted 1 week ago

“Most deliveries go well. Today after going through the Amazon app for Grubhub, our food was never delivered. The “proof of delivery photo” is just snow. No actual objects.”

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Posted 1 week ago

“If I could give them negative ratings I would. Their delivery service is the worst. They seem to have a lack of drivers which results in delays, delays, delays and they refuse to cancel the order. Instead an hour or more past the original delivery time you get your order and cold food. This happened multiple times. Even from McDonalds of all places. Forget Grubhub. Use DoorDash!!! DoorDash has great drivers, delivery and customer service. I am done with GrubHub.”

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Posted 1 week ago

“Two times I ordered and after two hours orders were cancelled because they had no driver. Texted customer service and the response was sorry we'll credit your account.”

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Posted 1 week ago

“Former driver who was de platformed with no violations of anything and for no reason. Their algorithm saw i was at a pick up location for 30 minutues waiting for the sole employee to wait on me which took a full 30 minutues because the fast food restaurant refuses to employ adequate staff. There was no way to dispute or explain even after I marked the order delayed. Congrats, you just lost a great delivery driver. Horrendous company.”

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Posted 1 week ago

“I Gave them an1 star because there is not a 0 star. I ordered food yesterday from chicken salad chick on the grubhub app. 2 hours later the food was picked up and brought to us. All they can do is 10 dollars. That’s completely asinine. I spent 37 dollars for food that had to spend again. Never again.”

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Posted 2 weeks ago

“First and last time I will use Grubhub. Took nearly 3 hours for the food to arrive and by that time it was cold.”

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Posted 2 weeks ago

“Horrible joke of a "customer" support team that 'supports' a barely functioning service. Deleted my account permanently with them after problem after problem - and that is not an exaggeration either, I never write these reviews.”

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Posted 2 weeks ago

“The worst. Multiple times they would misdeliver or just randomly cancel my order. Then hold my money hostage for 5-7 business days. This last time it was automatically cancelled because "There were not enough drivers around". So pay them more. I've had enough. Canceled my subscription. Never ordering through them again.”

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Posted 2 weeks ago

“Pathetic food delivery. They gave burnt food. Pathetic taste. Will never order again.”

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Posted 2 weeks ago

“Missing order”

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Posted 2 weeks ago

“Grub hub is the absolute worst delivery service twice in the same week I’ve ordered and watch my time change for delivery and my food never came I called and ask that my order be cancelled and money refunded and I was denied to be refunded I don’t understand what kind of business yall running over there but u would never get the pleasure of me ordering through yall again this is unacceptable”

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Posted 2 weeks ago

“They hardly ever bring my order to where it is specified in the app. I am a disabled veteran and have complained numerous times and much of anything gets done. I even talk to the delivery pleading for them to bring it to the location on app and very seldom will they respond. I finally had enough and closed my account. Not worth the headache.”

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Posted 2 weeks ago

“Grubhub has the worst service. Tonight I never got my order and they kept telling me that I had given them the wrong address, when I had not. Their idiot driver who can't read English or numbers delivered the order to the wrong address. I watched online to see that he even took the wrong route to my house. He could have been here ontime if he had used his navi. BE AWARE THAT GRUBHUB WILL TRY TO BLAME YOU FOR THEIR STUPIDITY AND GIVE YOU CREDIT INSTEAD OF A REFUND! It will take 3 levels of getting to the right person, and you still may not get a refund.”

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Posted 3 weeks ago

grubHub is rated 1.1 based on 1,835 reviews