grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,938 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not drive for grabhub it’s bad they don’t pay not enough for the drivers they gave orders that is so bad ones”

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Posted 11 hours ago

“Grabbing is sucks they don’t pay enough to driver they keep giving me a orders $2-$3 dollar takes me 11 miles 12 miles or more miles they should not do that to driver you know gas prices high who is going to deliver that kind of order”

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Posted 16 hours ago

“Placed a. $300 food Order for a customer days in advance only to have Grubhub cancel 30 minutes before due delivery with no reason or solution.”

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Posted 1 day ago

“My Food wasn't delivered the driver never delivered my food and Grubhub refused to return my money TRUST ME YOU WILL REGRET IT EVIL NEVER PREVAILS. YOU LOST ME AS A CUSTOMER FOR LIFE.”

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Posted 4 days ago

“NEVER use GrubHub- have given them 3 chances & EVERY order was missing an item. Then they refuse to refund.”

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Posted 4 days ago

“I am a grabhub driver and I keep getting the orders 18 miles delivery takes they pay me $4.87 and $2.00 takes me 11 miles that is ridiculous screw Grubhub why don’t you come out do that kind the order”

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Posted 5 days ago

“The delivery time will keep getting pushed back and you will wait over and hour for cold food.”

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Posted 5 days ago

“Delivery person was good food on receipt was what we got but not everything we ordered on sight not what we were expecting”

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Posted 1 week ago

“I ordered a whopper and a medium fries. the total was $20.25. Pricey for just that, but when my order arrived there was no whopper and a small order of cold fries. The food was late and the order wasn't right. I was told there was no whopper on the order, then they charged me $20.25 for a small order of cold fries. The AI agent was useless and didn't help, just stalls for time. Customer care isn't any better. They offered $5 off my next grubhub order. Like I would order from them ever again. What a lousy business they are. I'm using DoorDash from now on.”

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Posted 1 week ago

“These assholes that drive for this company ... Have waited hours after picking up my food to deliver it to me. Then they pick it up and cancel my order . Screw grub hub I will never use them again....”

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Posted 1 week ago

“Horrible. Delivery should have been 20-40 minutes, I'm over an hour now and still without food! The restaurant shows it's closed now also.”

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Posted 1 week ago

“Tried GrubHub for the first time because I have Grub Hub Plus because of Amazon. I couldn’t get a driver to accept my order after an hour until i added more tip. I’ve ordered from doordash and never had this problem. It’s not worth it.”

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Posted 2 weeks ago

“I ordered food with a gift card at 12:41 PM. At 2:12 PM it was still not delivered. I then received an email saying the order was canceled. I will never use Grub Hub again.”

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Posted 2 weeks ago

“I just watched my driver pick my food up from a restaurant just 1 mile away and proceed to drive to the next town over before coming back to deliver my food. Ended up being almost an hour late and cold by the time it arrived. Why would you pick my food up just to leave it in the back of your car and drive over 10 miles away before bring it back? Anyways, I didn't eat the food and am never ordering with them again. I've had more than a few bad experiences ordering through grubhub but this was the last straw.”

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Posted 2 weeks ago

“I never liked the delivery fee and service fee on top of a tip!! Greedy. Done with yall.”

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Posted 2 weeks ago

“Consistently GrubHub has been a BIG disappointment. A few times I have accidentally ordered and forgot to update the delivery address. I usually catch it 30 seconds after placing the order, but they never let me cancel it, so they will update the address but the not the restaurant location. SO you are stuck paying for cold food. When I complained that all my food was cold, soggy and sodas were watered down, they offered a $5 refund!!!! After I had asked them to cancel the order anyway. Plus drivers will take your order, but then have 8 deliveries before yours and then you have to wait a long time for food when another available driver could have picked up the order instead! No control over drivers there! HATE GRUBHUB!”

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Posted 2 weeks ago

“I had put a special instruction to hand it to my directly and it said it was delivered and there was nothing!! I called and was told I couldn't get a refund only a 5 dollar credit !!”

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Posted 3 weeks ago

“Grubhub drivers are allowed to steal food with no consequences. I’m injured so it takes me sometime to get up and get my phone and meet drivers at the door. A driver named Maria not only threatened to steal my food via text but she did reported the food delivered. I contacted Grubhub about my concerns got a refund and I was told them I don’t want to be matched with her. I matched with her multiple times afterwards with the same behaviors with more hostile messages toward me. I had pictures and evidence, they did nothing but transfer me to different departments for hours. I gave up and deleted my account. I just switched to Uber Eats, less of a hassle and if drivers steal your food or are being hostile you don’t have to match with them again.”

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Posted 3 weeks ago

“Food delivery was an hour and a half late and it was cold. Denied my appeal for a refund saying the same account had too many requests already. (haven’t had any.)”

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Posted 3 weeks ago

“Customer service is garbage, and wont let me delete my account”

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Posted 3 weeks ago

grubHub is rated 1.1 based on 1,938 reviews