grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,672 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

S Reames

Anonymous

Anonymous

grubHub 1 star review on 26th April 2025

Jimmy

grubHub 2 star review on 24th April 2025

Lenore

247

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rarely leave reviews, but my recent experience with Grubhub was so frustrating that I had to share. I placed an order and waited well over an hour — with no updates, no communication, and absolutely no help from customer service. I tried reaching out multiple times, and every response felt generic and unhelpful. It got so bad that I ended up reordering the exact same meal on DoorDash, and they delivered it quickly and without any issues. The lady on the phone told me false information stating that the place I was ordering from wasent taking orders. Between the delays, the lack of accountability, and awful customer support, I’ll be sticking to DoorDash from now on. I wish I could give them 0 stars because it’s horrible.”

Helpful Report

Posted 1 day ago

“Denied refund when shopper did not deliver what i asked for but grub hub refused to refund me ! I will never use grub hub again”

Helpful Report

Posted 1 day ago

“I gave one star because there was no option for 0 stars. I ordered a meal for my family consisting of several different items. When the meal arrive, we only received have of the order. The meals for my children were not in the order. We called customer care and they said they could only offer half a refund. I suggested that they bring the entire order so my family could eat together, or offer a full refund so we could reorder. they outright refused to work with me. We used to use Grubhub once a week. I will no longer use their service.”

Helpful Report

Posted 2 days ago

“Paid for $47 lunch... Driver never delivered... cancelled order... grubhub claims gave refund... I will never use them again...”

Helpful Report

Posted 2 days ago

“Not to be that guy but it was melted by the time it got here although I did have it delivered from rockwall,tx to Royse city,tx I would have liked a warning.”

Helpful Report

Posted 2 days ago

“I’d give a zero if I could. The driver took a picture of our food from his front seat and then stole our food. I called grubhub directly and all they said over and over again was “thank you for bringing this to our attention we will make note of it.” Not the first time this has happened with grubhub, I’d highly recommend using other apps.”

Helpful Report

Posted 2 days ago

“They suck will not give me my money back for an order that never arrived”

Helpful Report

Posted 3 days ago

“someone hacked into my account and placed orders, and yet no customer service was available even an hour later!”

Helpful Report

Posted 3 days ago

“I Think grub hub is a good company. It's the drivers that ruin them. I think grubhub needs to go through and make sure that they can pass elementary school education,, make sure that they can use Google,,type an address in,,and follow it. They will make it right,,, when they are wrong.”

Helpful Report

Posted 3 days ago

“Usually get my food cold and their customer service is a dragged out process”

Helpful Report

Posted 3 days ago

“Their drivers don't know how to read directions and continuously deliver to the wrong address. Gh will provide a code for drivers to verify. Order with customers, but they don't use it. Horrible, Horrible,Horrible.”

Helpful Report

Posted 4 days ago

“Order was to arrive at 7 am and I get an e-mail at 7am that says my order was cancelled. When I called, they said it was cancelled because they could not find a driver to deliver”

Helpful Report

Posted 4 days ago

“Wow. I know I live in the stix, but whataburger is 5 minutes away. 2 hours later estimated delivery. And just got an update thelat my order was cancelled. Will never use this service again.”

Helpful Report

Posted 5 days ago

“Never received our order and they said they couldn’t be refund as there had been too much activity on our account that I used for the first time tonight. Feel totally conned. Will never use this service again”

Helpful Report

Posted 5 days ago

“Your app is a joke!”

Helpful Report

Posted 1 week ago

“Used GrubHub for the first time today not only did they miss half our order, I had to go to Pizza Hut and pick it up and still pay more money, and grubhub only reimburse part of our money. So disappointed !!!”

Helpful Report

Posted 1 week ago

“everytime i have used GrubHub somethign has always been wrong with my order, and it's impossible to get help resolving it”

Helpful Report

Posted 1 week ago

“This is the worst service I have ever used and will never use it again . Waited 2 hours for my order only for them to cxl it and kept updating saying it was on it way. I called the store and was told my order was never picked up and unfortunately it was threw away because the store was closed. GrubHub can go to HELL.”

Helpful Report

Posted 1 week ago

“I have Grubhub+ Membership because of Amazon Prime. I have never checked my bank account for the refund since they tell me I will still get it. It's been a year or two and noticed that they never give me the refund. It was also my bad for not checking it. Never ever using this platform again. I'd rather use DoorDash or UberEats than this fraud app.”

Helpful Report

Posted 1 week ago

“If I could say negative 10 stars I would. This was my first experience with Grubhub. I pre-order 2 hours before I wanted food delivered and it came 30min past the specified time. I called the restaurant and they said they had no delivery orders. I noticed the grubhub driver had supposedly been waiting on order for 15min. I reached out to him and he stated the order was just getting done. As a reminder, the restaurant (Captain 'D') already stated there were no online orders and I needed to contact Grubhub directly. I did that and the response was they saw no order for me or where the delivery driver was from. They said I would have to contact the restaurant directly. I gave up on the idea that either company was going to own there mistake. Doordash is much better.”

Helpful Report

Posted 1 week ago

grubHub is rated 1.1 based on 1,672 reviews