grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,865 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,865 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First our order showed as out for delivery, then it showed as not having a driver, then a new driver was assigned, then that driver personally called me to say the establishment told them someone else had picked up the order. While I was in the grubhub help chat trying to get help, I got the email saying there was a delivery issue and they cancelled the order AND kicked me out of the chat. When I was finally able to get back in the chat, there rep Franklin was not interested in making this right at all and tried to make me feel like I was mistaken about the whole situation. This is completely unacceptable. I will be investigating how to lodge a formal complaint against the company and will be moving my business to another delivery service from here on out.”

Helpful Report

Posted 20 hours ago

“Grubhub will let you place an order but then they cancel it and say the store is closed. I call the store and they are open. Grubhub wants your money but doesn't want to deliver. They even tell you that you wrong when you call and tell them the store is open. Grubhub sucks.”

Helpful Report

Posted 3 days ago

“My orders are always delayed at least twice per order.”

Helpful Report

Posted 4 days ago

“They do not have couriers in my area. Meal delivery is hit and miss in the Sprigfield, MO area. I will not use them in the future.”

Helpful Report

Posted 4 days ago

“They do not deliver your products to your house and they still charge you.”

Helpful Report

Posted 1 week ago

“Grubhub is a SCAM! Their driver delivered to the wrong address and they refused to refund my money.”

Helpful Report

Posted 1 week ago

“I've tried over and over again, giving them A chance to make things right. But they never respond, never help, and never own up to their promises. DO NOT USE GRUBHUB!”

Helpful Report

Posted 1 week ago

“First time ordering using them and never again!!”

Helpful Report

Posted 1 week ago

“Absolutely unacceptable service two delays to get my order that got canceled after two hrs and the insult was the 5 dollar coupon they offered and this is not the first time i have had this happen from them think they need to rethink how they run there business”

Helpful Report

Posted 2 weeks ago

“We have had Grubhub for a long time but within the last 3 months our orders have been going to a different address in another city. So I will be canceling my membership with Grubhub since they do not know how to correct my address . Very tired of calling customer service.”

Helpful Report

Posted 2 weeks ago

“Multiple issues with drivers not delivery order to address, following directions, and just placing them anywhere on the street (literally). Most recent experience I placed an order to be delivered to my job, I work at the hospital. There should not have been any confusion but I still texted driver, and called driver to give instructions and to help. It was delayed twice. They ignored my texts, didn’t even speak English, and hung up on me as I tried to meet them where they were. I watched his tracker stop for 10 mins. I notified Grubhub, and that inconvenience got me a whooping $5 credit, and then the guy leaves my food on the street. So not only am I starving, 10 minutes of my 30 minute lunch break is gone and I have no time to go searching for my food. I spend 15 mins in my cafeteria to get to shove 4 fries in my mouth before heading back to the operating room to finish out my 12 HOUR shift. They don’t care how much of an inconvenience it is when drivers don’t care to delivery your food. This happens way too much from Grubhub, but it never has happened to me using DoorDash or UberEats. Quality drivers over quantity. I won’t be using them again.”

Helpful Report

Posted 2 weeks ago

“They have delivered 2 orders to wrong address and don't seem bothered when you ask for help. Will never use them again.”

Helpful Report

Posted 2 weeks ago

“I ordered food off the Whataburger App at 9 yesterday & they use grubhub for delivery I wasn’t aware and haven’t even received my food and my order was cancelled but yet it was picked up. I don’t have grubhub app so customer service wasn’t any help and I have to wait for my bank to refund me back if possible.”

Helpful Report

Posted 3 weeks ago

“I placed an order to Taco Bell through GrubHub of coarse. I received my order. As I looked at my bank account I was charged for an extra order. I contacted chat and chatted with Ahamed Fawaz I asked for the charge to be debited back to my card he said no and said I could receive the same order or cancel this order for a later credit. I asked if I could receive a drink along with credit for my inconvenience? No-again. They offered to give me a$5.00 coupon on a future order. I was appalled because I had a mishap once before on an order with grub Hub and a supervisor called me apologizing and giving me reductions off of food as well as a free delivery courtesy, yet I couldn't get a drink? Later on two supervisors(Ralalyn, Manilyn,) texted me stating that I could get credit for the order or cancel the order and get credit for another order up to the previous amount; mentioning that I had ninety days before this credit expired.(I had mentioned previously that I might pick it up the next day . I called back and requested to speak to a supervisor. to make a long story short; He lied and said he could not give me my refund back on my card, couldn't credit me the full refund on my food, and that the $5.00 for the next time Order, will be my credit for the money that was taken out of my bank. While mentioning the reason: Taco Bell insisted that I received the food and that GrubHub said I had already received credit and there was nothing else that could be done unless I file a dispute. This establishment is nothing like it use to be where people cared about their customers as well as the company they worked for. I'll try my best not to use GrubHub again. I will certainly remove them from my (app)”

Helpful Report

Posted 3 weeks ago

“Order was 40 mun late. Food was ice cold fries inedible and soda was flat. I’ve had problems with delivery every time but not to this extent. Grub hub did nothing to compensate for their error.”

Helpful Report

Posted 3 weeks ago

“GrubHub continually has problems with our orders. I don't know how they stay in business. I got a message stating the order was on the way to my home (but it wasn't) then the delivery time changed to an hour later and no one was heading over to the restaurant. I waited a while and called the restaurant and the prepared order was still sitting on the counter waiting to be picked up. I used the complaint process with GH which is of no help and wanted a refund but they refused. They finally got a driver to head over there and deliver it an hour late. Of course the food was cold. $5 credit isn't good enough to take care of the frustration they are causing the customer. On another order from KFC only 1 of my items was correct which was more KFC's fault but there's no satisfactory way to complain and get things corrected. I'm not going to use GH any longer, have had to many problems.”

Helpful Report

Posted 3 weeks ago

“Waited 45 minutes just to tell me my lunch order was cancelled!! This is not the first time either. This company is an absolute joke!”

Helpful Report

Posted 1 month ago

“GrubHub is the worst delivery company of all of them do not use them they continually make terrible experiences for their customers they do not deliver the order at all or they deliver to the wrong house or the order is wrong they accept zero responsibility and if you have received refunds for those missed deliveries or deliveries to the wrong house they will stop giving you any credit for it at all they don't care they acknowledge that the delivery was to the wrong house and they still refuse to give a refund so buyer beware”

Helpful Report

Posted 1 month ago

“We have been good loyal customers and never had an issue until this past Friday when we ordered from Verona Pizza in Upper Darby thru Grub hub and first time we decided to pick up instead of delivery while using the app. We were told on order it would be 20-30 mins for pick up. My husband went 20 mins and order wasn't ready they said it would be awhile. He waited another half hour and finally went up to counter to ask the status. And how much longer. He was told it didn't even go in oven yet and would be awhile longer. My husband was frustrated and said never mine cancel my order and please refund me and left. I then get an automated text from Grub Hub as I usually do asking for my review and feedback. In comments I wrote what happened and that we cancelled order. When you request cancellation from any 3rd party they tell you it takes a couple business days for transaction to show up in your account. This was a Friday night after the business day. In any event we didn't think to check our bank statement on line until late yesterday (Thursday evening) to find out that our order was never cancelled by Verona Pizza and we were charged $143. Grub Hub just lost a good customer and I will never do business with them or Verona Pizza!”

Helpful Report

Posted 1 month ago

“Had 2 orders canceled this week after multiple delays. They tried to give me the $5 reward i refused bc this is on them I demanded a refund and I won't be using them anymore. This is ridiculous they used to be ok but this is too much inconsistency”

Helpful Report

Posted 1 month ago

grubHub is rated 1.1 based on 1,865 reviews