grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,825 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,825 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Former driver who was de platformed with no violations of anything and for no reason. Their algorithm saw i was at a pick up location for 30 minutues waiting for the sole employee to wait on me which took a full 30 minutues because the fast food restaurant refuses to employ adequate staff. There was no way to dispute or explain even after I marked the order delayed. Congrats, you just lost a great delivery driver. Horrendous company.”

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Posted 2 hours ago

“I Gave them an1 star because there is not a 0 star. I ordered food yesterday from chicken salad chick on the grubhub app. 2 hours later the food was picked up and brought to us. All they can do is 10 dollars. That’s completely asinine. I spent 37 dollars for food that had to spend again. Never again.”

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Posted 10 hours ago

“First and last time I will use Grubhub. Took nearly 3 hours for the food to arrive and by that time it was cold.”

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Posted 16 hours ago

“Horrible joke of a "customer" support team that 'supports' a barely functioning service. Deleted my account permanently with them after problem after problem - and that is not an exaggeration either, I never write these reviews.”

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Posted 1 day ago

“The worst. Multiple times they would misdeliver or just randomly cancel my order. Then hold my money hostage for 5-7 business days. This last time it was automatically cancelled because "There were not enough drivers around". So pay them more. I've had enough. Canceled my subscription. Never ordering through them again.”

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Posted 2 days ago

“Pathetic food delivery. They gave burnt food. Pathetic taste. Will never order again.”

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Posted 3 days ago

“Missing order”

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Posted 5 days ago

“Grub hub is the absolute worst delivery service twice in the same week I’ve ordered and watch my time change for delivery and my food never came I called and ask that my order be cancelled and money refunded and I was denied to be refunded I don’t understand what kind of business yall running over there but u would never get the pleasure of me ordering through yall again this is unacceptable”

Helpful Report

Posted 5 days ago

“They hardly ever bring my order to where it is specified in the app. I am a disabled veteran and have complained numerous times and much of anything gets done. I even talk to the delivery pleading for them to bring it to the location on app and very seldom will they respond. I finally had enough and closed my account. Not worth the headache.”

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Posted 6 days ago

“Grubhub has the worst service. Tonight I never got my order and they kept telling me that I had given them the wrong address, when I had not. Their idiot driver who can't read English or numbers delivered the order to the wrong address. I watched online to see that he even took the wrong route to my house. He could have been here ontime if he had used his navi. BE AWARE THAT GRUBHUB WILL TRY TO BLAME YOU FOR THEIR STUPIDITY AND GIVE YOU CREDIT INSTEAD OF A REFUND! It will take 3 levels of getting to the right person, and you still may not get a refund.”

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Posted 1 week ago

“Grubhub is never on time and does not ring the bell per instructions. Not even worth it for free via Amazon because the food is often cold, arrives 30-40 minutes late, and is not always delivered. Extremely poor service.”

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Posted 1 week ago

“I I have placed an order and waited and then had to go pick up the food and then after I picked it up I found out it was canceled and refunded back”

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Posted 1 week ago

“The worst ever company. I have finally had it with this company. The straw happened yesterday. There seems to be some new way GRUBHUB has decided to make money. They put in place this number to text if you get your order. But the issue is if you accidentally tap it the driver just leaves your food somewhere on the street and you have to pay because you texted. LOL I will never use this company again and god help anyone like me with a dog who jumps up as you accidentally touch the texting button… Loss of $74.94 is not funny. I just hope whoever gets my food enjoys it but the sad thing is most likely it is going to spoil wherever they left it and my name is in it so I will get in trouble with the HOA as the ants move in on it. I actually think the driver ate my order”

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Posted 1 week ago

“will never order from grub hub again waiting a hour and half after my Mcdonalds was prepared had to throw the food away and they offer no refund stick it grub hub...”

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Posted 1 week ago

“WORST CUSTOMER SERVICE EVER! Repeatedly requested a cancelation due to no drivers in my area and the ETA being pushed back multiple times. Do NOT use this delivery service, as they will not uphold their end of the contract. Would give zero stars if possible”

Helpful Report

Posted 1 week ago

“If you work for GB is you against the driver app there are no techs available to fix any of the app issues customer service will only listen to the problem and tell you it will take at least Weeks for pay or stats or any update issues to be resolved. So even if you do your job efficiently, follow the process and committee if the Application makes an error you as the driver will suffered the consequence. As an independent contractor I should not have to deal with real time statistics.”

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Posted 2 weeks ago

“They markup the food by 43-60%! Then they have the audacity to ask you to tip on that additional 40 to 60% markup.”

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Posted 2 weeks ago

“Grub hub has yet gotten my delivery on time. Food is cold and always just say $5 credit. Deleted account. Not using them anymore.”

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Posted 2 weeks ago

“My order was canceled twice, despite the delivery person being on their way. So i have paid twice and have to wait on my refund. You're all the worst, and hopefully, Amazon will work with Uber Eats.”

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Posted 2 weeks ago

“Order was stacked which delayed our delivery by 45 minutes… food was obviously cold - grub hub only offers $5 for late orders. What a joke! Will only use Door Dash from now on! 👎👎👎👎👎👎👎👎”

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Posted 2 weeks ago

grubHub is rated 1.1 based on 1,825 reviews