grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,847 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 19th November 2025

254

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been good loyal customers and never had an issue until this past Friday when we ordered from Verona Pizza in Upper Darby thru Grub hub and first time we decided to pick up instead of delivery while using the app. We were told on order it would be 20-30 mins for pick up. My husband went 20 mins and order wasn't ready they said it would be awhile. He waited another half hour and finally went up to counter to ask the status. And how much longer. He was told it didn't even go in oven yet and would be awhile longer. My husband was frustrated and said never mine cancel my order and please refund me and left. I then get an automated text from Grub Hub as I usually do asking for my review and feedback. In comments I wrote what happened and that we cancelled order. When you request cancellation from any 3rd party they tell you it takes a couple business days for transaction to show up in your account. This was a Friday night after the business day. In any event we didn't think to check our bank statement on line until late yesterday (Thursday evening) to find out that our order was never cancelled by Verona Pizza and we were charged $143. Grub Hub just lost a good customer and I will never do business with them or Verona Pizza!”

Helpful Report

Posted 6 hours ago

“Had 2 orders canceled this week after multiple delays. They tried to give me the $5 reward i refused bc this is on them I demanded a refund and I won't be using them anymore. This is ridiculous they used to be ok but this is too much inconsistency”

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Posted 2 days ago

“Missing a whole meal,and 2 drinks!”

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Posted 2 days ago

“Perhaps it is because of the economy, but the drivers at Grubhub have begun to steal the orders. They will post a dummy photo to say it was delivered. The photo should show where the meal was placed. Instead the photo will either be all black or it will just be a photo of the bag. Usually, it will show that the order was delivered much earlier than expected (15-20 minutes). This has happened twice in the last six weeks. I'm guessing this is a trend because if i just reorder, they will then require a code. I think it's best to not allow them to just "leave" the meal. It should be a face-to-face handoff. It might keep bad actors from stealing. This really is the poor stealing from the poor. The economy gets redistributed one way or another - and its usually not the people who can afford it who gets shafted. Grubhub not really helpful. They just kinda shrug through the chat and say sorry a lot.”

Helpful Report

Posted 2 days ago

“GrubHub, always sent orders to restaurants late and the deliveries are always late. The chat website is terrible. they think giving $5.00 reward is enough. You expect the order delivery on time not the $5.00 reward.”

Helpful Report

Posted 4 days ago

“I was missing an item. The guy said he was a manager when I called and he wouldn’t refund me 17.43 The driver told me he contacted Grubhub for me to call them he let them know the item was missing. I couldn’t get through on the app. It’s not the first time it’s happened to me so because I was missing items before I wasn’t eligible for a refund.”

Helpful Report

Posted 1 week ago

“The credit card I had on file for them has just been compromised for the fourth time in 10 months. I contacted their chat support and said delete my account now! They tried to get me to continue, I said I don’t care! I just deleted their app from my phone!”

Helpful Report

Posted 1 week ago

“I placed an order at 9:39 PM for my boyfriend. They continue to place the order out one hour at a time until the final time for delivery was 12:18 AM. multiple attempts at customer service only offered me a five dollar coupon. They kept trying to get me to cancel the order. I expressed to them he has not eaten could not leave the hotel and due to them continuing to delay our order everything in the area was now closed. They gave me a $10 refund and then promptly canceled my order 20 minutes later. It’s so ridiculous. Terrible customer service. I’m going to delete my account.”

Helpful Report

Posted 1 week ago

“Left food on porch while snowing ten minutes before they said they would be here and never marked as delivered. Boxes are wet and had to throw away”

Helpful Report

Posted 1 week ago

“DO NOT GET GRUBHUB. Terrible experience.The expense for the delivery fee, drivers tip, and some sort of processing fee added half the expense of the food alone($80) to the total bill. Also, we ordered our food at five twenty P.M. and grubhub said it would be here at six. Then, it said it would be here at six forty. Finally it said it was getting PICKED UP at seven ten, so we called the restaurant and they said that we should cancel the order, come pick it up and it’s free. So overall terrible service from grubhub. Get DoorDash instead.”

Helpful Report

Posted 1 week ago

“Grubhub driver changed delivery time by an extended 1/2 hour. When I called he put the phone down. Online communication with customer service offering incremental $ compensation. I asked for an apology and reimbursement plus not to even send the food as it was now 45 minutes into the delivery time. Unacceptable behavior by driver and unacceptable response by customer service. Order was delivered 15 minutes into the conversation with customer service. I deleted Grubhub app and will never use again.”

Helpful Report

Posted 2 weeks ago

“Consistently late on delivery orders and they raised the fees again! Seriously considering DoorDash instead!”

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Posted 2 weeks ago

“Grubhub is an absolute JOKE! They treat their customer like everything is their fault. & they will literally take over an hour to get your food delivered to you. I would suggest door dash or uber eats. This one is just a joke.”

Helpful Report

Posted 2 weeks ago

“Nightmare!!! I placed an order at 10, waited for 2 hours they cancelled. Placed another order been waiting for 3 hours. Nothing! No drivers assigned.”

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Posted 2 weeks ago

“I ordered a 14inch 4 topping pizza and salad from Hampton Hill.in st louis through grub hub. I got 12" pepperoni pizza no salad. They gave me a credit but wouldn't make the order right. Terrible customer service.”

Helpful Report

Posted 2 weeks ago

“I ordered trying to use a credit, the credit was applied in the cart, but when I ordered, it did not apply. I immediately called the store I ordered from and grub hub. Grub hub only cares about their money. They refused to help us out, the store even tried to help us. If i did not have a gift card, I would NEVER use this service again. Zero stars if I could.”

Helpful Report

Posted 2 weeks ago

“Most of my orders had issues. Either delays, food arrived not fresh, no available drivers. Customer service wants nothing to do with you. They will give you one refund, offer $5 credits that you need to use in a month, then they claim they can't do anything and send you a link that doesn't work. I deleted my account. It's not worth it, they don't care but will take your money.”

Helpful Report

Posted 3 weeks ago

“I ordered to the wrong place and I called the driver and customer service they said they were sorry but they couldn’t refund my order or give me a partial refund and said they had no supervisor it was garbage and they didn’t even care. Don’t get robbed by them like I did.”

Helpful Report

Posted 3 weeks ago

“For someone who has not used Grubhub delivery services in years this was a horrible experience. The delivery driver associated with my order would not answer my phones calls to confirm that he was at the right location or giving the delivery to the correct person that was NOTED in the notes section on the app! My order was given to the wrong person, not delivered to the right location, I have texts from the delivery driver CONFIRMING he handed my order to the wrong person which was expressed to customer service representative and a supervisors who REFUSED to give me a refund. Texts messages were shared between myself and the driver confirming that he handed my order off to the wrong person and all he had to say was “sorry”. The supervisor I spoke to said I should have not given out the confirmation order number to the driver without confirming his location but how could I have done that if the driver was ignoring my phone calls and sending them to voicemail! I WILL NOT ever be using this app/delivery service again and you shouldn’t either.”

Helpful Report

Posted 3 weeks ago

“Most deliveries go well. Today after going through the Amazon app for Grubhub, our food was never delivered. The “proof of delivery photo” is just snow. No actual objects.”

Helpful Report

Posted 3 weeks ago

grubHub is rated 1.1 based on 1,847 reviews