grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,851 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,851 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was 40 mun late. Food was ice cold fries inedible and soda was flat. I’ve had problems with delivery every time but not to this extent. Grub hub did nothing to compensate for their error.”

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Posted 4 hours ago

“GrubHub continually has problems with our orders. I don't know how they stay in business. I got a message stating the order was on the way to my home (but it wasn't) then the delivery time changed to an hour later and no one was heading over to the restaurant. I waited a while and called the restaurant and the prepared order was still sitting on the counter waiting to be picked up. I used the complaint process with GH which is of no help and wanted a refund but they refused. They finally got a driver to head over there and deliver it an hour late. Of course the food was cold. $5 credit isn't good enough to take care of the frustration they are causing the customer. On another order from KFC only 1 of my items was correct which was more KFC's fault but there's no satisfactory way to complain and get things corrected. I'm not going to use GH any longer, have had to many problems.”

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Posted 1 day ago

“Waited 45 minutes just to tell me my lunch order was cancelled!! This is not the first time either. This company is an absolute joke!”

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Posted 5 days ago

“GrubHub is the worst delivery company of all of them do not use them they continually make terrible experiences for their customers they do not deliver the order at all or they deliver to the wrong house or the order is wrong they accept zero responsibility and if you have received refunds for those missed deliveries or deliveries to the wrong house they will stop giving you any credit for it at all they don't care they acknowledge that the delivery was to the wrong house and they still refuse to give a refund so buyer beware”

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Posted 5 days ago

“We have been good loyal customers and never had an issue until this past Friday when we ordered from Verona Pizza in Upper Darby thru Grub hub and first time we decided to pick up instead of delivery while using the app. We were told on order it would be 20-30 mins for pick up. My husband went 20 mins and order wasn't ready they said it would be awhile. He waited another half hour and finally went up to counter to ask the status. And how much longer. He was told it didn't even go in oven yet and would be awhile longer. My husband was frustrated and said never mine cancel my order and please refund me and left. I then get an automated text from Grub Hub as I usually do asking for my review and feedback. In comments I wrote what happened and that we cancelled order. When you request cancellation from any 3rd party they tell you it takes a couple business days for transaction to show up in your account. This was a Friday night after the business day. In any event we didn't think to check our bank statement on line until late yesterday (Thursday evening) to find out that our order was never cancelled by Verona Pizza and we were charged $143. Grub Hub just lost a good customer and I will never do business with them or Verona Pizza!”

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Posted 1 week ago

“Had 2 orders canceled this week after multiple delays. They tried to give me the $5 reward i refused bc this is on them I demanded a refund and I won't be using them anymore. This is ridiculous they used to be ok but this is too much inconsistency”

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Posted 1 week ago

“Missing a whole meal,and 2 drinks!”

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Posted 1 week ago

“Perhaps it is because of the economy, but the drivers at Grubhub have begun to steal the orders. They will post a dummy photo to say it was delivered. The photo should show where the meal was placed. Instead the photo will either be all black or it will just be a photo of the bag. Usually, it will show that the order was delivered much earlier than expected (15-20 minutes). This has happened twice in the last six weeks. I'm guessing this is a trend because if i just reorder, they will then require a code. I think it's best to not allow them to just "leave" the meal. It should be a face-to-face handoff. It might keep bad actors from stealing. This really is the poor stealing from the poor. The economy gets redistributed one way or another - and its usually not the people who can afford it who gets shafted. Grubhub not really helpful. They just kinda shrug through the chat and say sorry a lot.”

grubHub 1 star review on 19th November 2025

Helpful Report

Posted 1 week ago

“GrubHub, always sent orders to restaurants late and the deliveries are always late. The chat website is terrible. they think giving $5.00 reward is enough. You expect the order delivery on time not the $5.00 reward.”

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Posted 1 week ago

“I was missing an item. The guy said he was a manager when I called and he wouldn’t refund me 17.43 The driver told me he contacted Grubhub for me to call them he let them know the item was missing. I couldn’t get through on the app. It’s not the first time it’s happened to me so because I was missing items before I wasn’t eligible for a refund.”

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Posted 2 weeks ago

“The credit card I had on file for them has just been compromised for the fourth time in 10 months. I contacted their chat support and said delete my account now! They tried to get me to continue, I said I don’t care! I just deleted their app from my phone!”

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Posted 2 weeks ago

“I placed an order at 9:39 PM for my boyfriend. They continue to place the order out one hour at a time until the final time for delivery was 12:18 AM. multiple attempts at customer service only offered me a five dollar coupon. They kept trying to get me to cancel the order. I expressed to them he has not eaten could not leave the hotel and due to them continuing to delay our order everything in the area was now closed. They gave me a $10 refund and then promptly canceled my order 20 minutes later. It’s so ridiculous. Terrible customer service. I’m going to delete my account.”

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Posted 2 weeks ago

“Left food on porch while snowing ten minutes before they said they would be here and never marked as delivered. Boxes are wet and had to throw away”

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Posted 2 weeks ago

“DO NOT GET GRUBHUB. Terrible experience.The expense for the delivery fee, drivers tip, and some sort of processing fee added half the expense of the food alone($80) to the total bill. Also, we ordered our food at five twenty P.M. and grubhub said it would be here at six. Then, it said it would be here at six forty. Finally it said it was getting PICKED UP at seven ten, so we called the restaurant and they said that we should cancel the order, come pick it up and it’s free. So overall terrible service from grubhub. Get DoorDash instead.”

Helpful Report

Posted 2 weeks ago

“Grubhub driver changed delivery time by an extended 1/2 hour. When I called he put the phone down. Online communication with customer service offering incremental $ compensation. I asked for an apology and reimbursement plus not to even send the food as it was now 45 minutes into the delivery time. Unacceptable behavior by driver and unacceptable response by customer service. Order was delivered 15 minutes into the conversation with customer service. I deleted Grubhub app and will never use again.”

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Posted 3 weeks ago

“Consistently late on delivery orders and they raised the fees again! Seriously considering DoorDash instead!”

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Posted 3 weeks ago

“Grubhub is an absolute JOKE! They treat their customer like everything is their fault. & they will literally take over an hour to get your food delivered to you. I would suggest door dash or uber eats. This one is just a joke.”

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Posted 3 weeks ago

“Nightmare!!! I placed an order at 10, waited for 2 hours they cancelled. Placed another order been waiting for 3 hours. Nothing! No drivers assigned.”

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Posted 3 weeks ago

“I ordered a 14inch 4 topping pizza and salad from Hampton Hill.in st louis through grub hub. I got 12" pepperoni pizza no salad. They gave me a credit but wouldn't make the order right. Terrible customer service.”

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Posted 3 weeks ago

“I ordered trying to use a credit, the credit was applied in the cart, but when I ordered, it did not apply. I immediately called the store I ordered from and grub hub. Grub hub only cares about their money. They refused to help us out, the store even tried to help us. If i did not have a gift card, I would NEVER use this service again. Zero stars if I could.”

Helpful Report

Posted 3 weeks ago

grubHub is rated 1.1 based on 1,851 reviews