grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,900 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an order that had an estimated delivery time of 7:41pm. That order time jumped several times until at 8:25 the delivery was just canceled. Stated delivery issues. Iasked for express reorder at that time. Estimated delivery time 9:07pm. I complained when the original order was canceled and the refunded me and gave me $5 grubhub money. With the reorder the estimated delivery moved to 9:57pm. The restaurant is closed by that time. I complain again. I get a refund and grubhub $10. In the mean time i don't get a meal. They have a guarantee if your delivery is late but they grip changing the delivery time. This was my first time using their service and probably my last”

Helpful Report

Posted 1 day ago

“Gosh, I keep giving them chances and this last one took the cake. They even threatened to block my account over their drivers not delivering my food?! How many blurry photos do they need before they hold their drivers accountable? Blaming customers for their bad service is nonsense! Last week I ordered, its said it was on its way, then once it claimed to be delivered it was suddenly shifted to a pick up order. So in less than two weeks they failed me twice then had an automated message on my refund that said it was the last one before I am blocked from ordering like what? This level of victim blame is an abuse of power. I am so tired of corps using dv tactics. Ps I live in apartment unit. A massive one. He straight took an image of a small house as he drove by to pretend he delivered it. But somehow I deserved the threat of not being allowed to order. Dude shouldn’t be allowed to claim hes delivering when hes clearly just stealing.”

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Posted 1 day ago

“I was informed 50 minutes after my order was supposed to be delivered that it was cancelled!! No explanation. We were left with no dinner. I have never used Grub Hub and will NEVER use Grub Hub again. They should be out of business!!”

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Posted 3 days ago

“Another order, another fail. No wonder they say they are waiving deliver fees. We ordered an 8 piece of chicken with some sides. They deliver 2 chicken sandwiches, and two of the three sides requested, but charged us for the original order. Called the restaurant, no response. Called driver no response. I think I’m going to DoorDash and Uber, because Grub Hub is obviously losing business with there horrible services and even worse customer service @ GrubHub when you call. They just say it everyone fault bet their own. Boycot”

Helpful Report

Posted 4 days ago

“Forcing drivers to stack orders defeats the purpose. Every order has been cold, soggy and dissatisfying and it’s definitely NOT the restaurants. Confirmed tonight the driver had to take multiple orders and had to pick up and deliver according to grubhub. It took over an hour to get a smoothie and a wrap from a place fifteen min away. I should have just picked it up myself”

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Posted 1 week ago

“Placed order at 12:30 pm. Site showed driver en route. Delivery times repeatedly changed. Turned out driver wasn't assigned after I contacted driver. GrubHub cancelled order at 2:12 pm. Restaurant is literally 5 minutes from me. Ridiculous!”

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Posted 1 week ago

“ordered my food and was delivered to wrong place . Was reordered and took to the same place by same courier. Call customer care and hung up on me. Neighbor from another building brought me cold food and I was asked was it opened and I confirmed i don't know what happened to food. It was delivered to someone house i don't know like I was suppose to eat the food. I requested my food to be reordered and a credit was told could not reorder food. What amazes me is why give a confirmation number if courier is not going to follow Grubhub policy. I am still unsatisfied with the help I received and the delivery they never happened. So to everyone please use Uber eats. The drivers are competent and customer care really do care.”

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Posted 1 week ago

“Whether it was my driver or grbhub's scheduling practices, I was third in line. By the time the food arrived (late) it had congealed into a cold sloppy mess. No amount of doctoring on my part brought it back. This is the last time I will use grubhub. I'm a little busy telling the world about grubhub's screw-you service.”

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Posted 2 weeks ago

“I have a delivery preference for face-to-face delivery. GrubHub customer support confirmed this preference is set and saved properly. Three deliveries in a row the driver has left the food on my doorstep without even a door bell ring.”

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Posted 2 weeks ago

“GrubHub's MO is to accept an order and provide a reasonable ETA even when there are no couriers in the area. They then repeatedly push back the ETA so either the food arrives congealed and cold hours later or the restaurant finally closes and GrubHub is forced to cancel the order. Adequate customer service would consist of 1) ideally, not accepting orders they can't fullfil in a timely manner or 2) if an order has already been accepted and cannot be filled on time, providing a full refund. Instead of providing this adequate assistance with existing orders, they hand out discount codes for future orders. This benefits GrubHub more than the customer, since using the discount code means placing yet another order with GrubHub. I am done using their service. From now on, I will be sticking with restaurants that provide their own, independent delivery service and care about retaining their customers enough to treat them courteously.”

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Posted 2 weeks ago

“Waiting 2 hours for a 25 minute order. Don't take the orders if you can't. Our first delivery and our last.”

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Posted 2 weeks ago

“This is a free service with Prime. I stot rvice and drivers unable to follow simple instructions. Started using this app again and no surprise that it's even worse now. Customer service is based in India who regurgitate a script. The last 3 orders were delayed mulitple times on each order. Resturants begin "preparing" your order right after payment so you can't canel the order. Delivery is hours past the orginal ETA. Customer service will only give a $5.00 credit for this unacceptable service.”

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Posted 3 weeks ago

“Horrible service and totally unprofessional”

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Posted 3 weeks ago

“Bad experience with drivers drop off in wrong location. The credit they give expires based on the time they issued credits instead of the day. Very bad customer service.”

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Posted 3 weeks ago

“Ordered via GrubHub plus. Order was cancelled. Restaurant says order was PICKED UP. DRIVER ATE THE FOOD!”

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Posted 3 weeks ago

“Not one but several orders were cancelled after waiting 20 minutes or better for delivery. One order took over 3 hours and another over 2 hours. Some orders I had to keep calling the store to handle the late deliveries myself. Was told I had to many late reimbursement and I no longer qualify for the $5.00 late fee. Problem solved, I deleted their app. Horrible service!!!”

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Posted 1 month ago

“Last night was my final straw with Grubhub. I ordered $40 worth of food for my grandchildren; the app marked it as 'delivered,' but the driver’s photo was literally just a blurry shot of them driving past a house that wasn't even ours. When I reached out for a refund for the food that never arrived, I was insulted with a $5 credit. I requested a manager multiple times, only to be denied and have the chat disconnected by the representative. They essentially stole $40 and left my grandkids without dinner. I have closed both my personal and business accounts and will be moving all future business to Uber Eats. Unacceptable 'service' and zero accountability.”

grubHub 1 star review on 5th February 2026

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Posted 1 month ago

“Always slow…consistency horrible!”

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Posted 1 month ago

“Never got our food. Customer service refused to do anything. Waited an hour and a half for the courier to sit in the same spot”

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Posted 1 month ago

“I ordered a cheeseburger and fries from portillos. when my order came the bag was too heavy, I told the driver it wasn't my order. he got BELLIGERENT with me and INSISTED it was mine, so I took it. it was a double cheeseburger, a cheeseburger, 3 orders of cheese fries and 2 hot dogs. so WAS NOT my order. ALL OF THE FOOD WAS COLD.......horrible experience. won't use GrubHub again.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,900 reviews