grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,698 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,698 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is so bad my order arrived two hours late, the food is freezing cold, I would have just made some food at home, but the purpose of food delivery is getting yoir food fast, we are paying for the service for God'ssake. This was my first time ordering thru this app and it is gonna be my last.”

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Posted 2 minutes ago

“Absolutely unacceptable delivery experience. I ordered a pizza from Papa John’s through Grubhub. When it arrived, it was completely disheveled—clearly mishandled during delivery. I reached out to the store, sent them a photo, and they were incredibly professional and apologetic. Papa John’s immediately sent out a replacement pizza, which I really appreciated. Here’s where it went from bad to downright disrespectful. The second Grubhub driver didn’t knock, didn’t ring the doorbell, didn’t text—nothing. They just left the pizza at my front door like it was a package, without making any effort to let me know it had arrived. If I hadn’t checked my door myself, it could’ve sat there who knows how long. This is the kind of service that makes me say never again. I will absolutely not be using Grubhub in the future, nor would I recommend it to anyone. Delivery isn’t just about dropping food off—it’s about respect, communication, and customer care. Grubhub failed on all fronts.”

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Posted 1 hour ago

“Order basically arrived on time but only because I was waiting looking out the window. Normally I will get a text saying the driver is on his way, and I did this time. Then when the driver is near by I'll get a text the driver will arrive soon but I got that while the driver was still at McDonalds so I waited a long time looking out my front door but lucky I did. He was trying to drop off my order at my neighbors across the street two houses down. I asked him if he was GrubHub driver and he said yes and I told him that order was for me. He claimed the address was at my neighbors house but I double checked and it had my address on there, the correct address, the driver was at the wrong address and had I not been looking out my front door I would have never received my order. Also once he finally brought me my order and I sat down to eat it was missing 2 of the Sausage Egg McMuffins, the main part of the meal missing. What a complete disaster and waste of time and money. GrubHub has a help menu and I contacted them to report the missing items and they gave a credit so no complaints with GrubHub, only with their driver.”

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Posted 6 hours ago

“Awful experience. Ordered through Grubhub for delivery. Missing several items on the order. The driver did not speak English and did not understand what was wrong with the order. Grubhub did not respond at all to my contact and Taco Bell refused to make it right by sending my items. Bad experience all the way around. If I could give less than 1 star I would”

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Posted 17 hours ago

“They didn't change the store location after i changed location to be delivered. Immediately when I realized i canceled the order and they refused. The store keeps pushing back the order delivery for over an hour in a half. I want my money and to cancel. I can't even get ahold of a representative”

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Posted 1 day ago

“I ordered from grubhub and they were over an hour late. I requested a refund and they refused; they are trying to force me to use it as a credit. I told them I don't want a credit because I will not order from them again. I had to file a complaint through BBB”

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Posted 3 days ago

“Deliveries are always "delayed" by about an hour, orders are often wrong, takes forever to get refunded after cancellation of orders. They are far worse than DoorDash as of late.”

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Posted 3 days ago

“customer service answers quickly; my food order was found; it had been delivered already so the timing was great - food still warm.”

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Posted 5 days ago

“I placed an order through Grubhub to the Crockpot 2 but the restaurant immediately called me and said they didn’t have the beef ribs and that my order has been canceled. A few minutes later I received a text from Grubhub that my order was ready I called the restaurant and they said it was canceled. Nevertheless, I waited for my funds to be reversed but Grubhub said, you only have 48 hours to claim your stolen funds”

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Posted 6 days ago

“52% markup. Never again. And now the battle over my tax refund will begin given that the receipt noted tax exempt status but GrubHub charged me in the app for the tax, but it clearly is not required to pay it.”

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Posted 6 days ago

“I had ordered from Wendy’s and I was missing items. I reached out to Wendy’s and they didn’t answer the phone so I reached out to GrubHub through Amazon prime account and the person was very nice. Then I got a email stating that the order has been re-ordered and it will be arriving shortly to 2:35 ETA time at 2:11pm. Reach back out to GrubHub and they told me that it was a lie. I even gave him the number I received the email. He said that that’s not one of the numbers, but I also received message from that number once before and I will show you that once I can post The whole message”

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Posted 1 week ago

“I ordered food in advance so it would likely be delivered by my lunch time. The estimated time was perfect but then it changed…then it changed 2 more times. My lunch break was over. The order was cancelled, with a promised full refund (still waiting 4 days later) and a $10 GH credit which I won’t be using. I will never use this “service” again. I’ve used other delivery services and have not had a problem. I decided to use GH as it offered discounts with my Amazon Prime membership. Well, the discounts turned into 4+ days of waiting for a refund. I’m concerned about people this happens to that only have that money, on that day for food. SMH. Horrible “service” if I could give negative stars, I would.”

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Posted 1 week ago

“Scam will not let me cancel membership”

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Posted 1 week ago

“My order was delivered to wrong address Grub-hub gave me a credit that won't process I have to dispute charges with my card account customer service was the worst ever”

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Posted 1 week ago

“They do not hold their drivers accountable. Customer service is the worse I have come across. Will never us them again!!!”

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Posted 1 week ago

“They are terrible and the customer service sucks.”

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Posted 1 week ago

“I had orders that were incorrect several times and when I called grubhub after 3rd time they no longer gave me a credit for the order being wrong. They said my account was flagged. I pay extra for an ingredient and it is missing. No credit. Happened multi. Times. Also my food comes smelling like cologne and I have to wait to eat it.”

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Posted 1 week ago

“Every time I use this service it takes forever to get my food. Doordash and Uber eats are way quicker. Why is this”

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Posted 1 week ago

“Absolutely the worst service! Order was wrong took forever contacted customer service took forever to respond waited for responses then finally sorry we can't do anything for you ! Truly Sucks!”

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Posted 1 week ago

“Horrible service and expensive”

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Posted 1 week ago

grubHub is rated 1.1 based on 1,698 reviews