grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,672 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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S Reames

Anonymous

Anonymous

grubHub 1 star review on 26th April 2025

Jimmy

grubHub 2 star review on 24th April 2025

Lenore

247

Anonymous

Anonymous // 01/01/2019

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“DO Not order from Grubhub! The driver claimed he tried to call me and he placed the food outside not at my door, took a picture then took my bag back in his car and drove off. So I go check my phone to look at the picture to see where my food is. It's gone!!! So I go back on the app to notify that I didn't receive my order and I want my money back on my credit card. They didn't do that, when I specifically asked for my return to be back on the same method I paid. No these people put it on Grubhub credit. You think I'm going to order from you again after this?? No way.”

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Posted 1 week ago

“awful . Just awful. Call center in another country and they don't help. At all.”

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Posted 1 week ago

“F'n awful. There are always missing items from my orders. While you get a refund, you then have to wait in many cases 2 hours for new food. They never give vouchers or do anything to make it right for their customers.”

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Posted 1 week ago

“I don't know how it happened, but the order went through when I was just trying to see the price. I cancelled within seconds. A message came up that I was successfully able to cancel due to the order not being started. Then, in a few more seconds, I got a message that said there was an error and to contact Grubhub through chat. By the time I got a person I was told that I was no longer able to cancel it. I would have never paid $43 for $20 worth of food. When I complained, I was just offered a $7.00 credit. Yipee! It doesn't matter because I won't be using them again.”

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Posted 1 week ago

“Not once, not twice but EVERY TIME I order from GrubHub there is a problem! The savings from being an Amazon Prime member is just not worth the aggravation.”

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Posted 1 week ago

“After having my order delayed several times due to delivery pause after placing my order, I complained as I’m not in the habit of tipping for an order 2+ hrs late. The minute delivery resumed, my order was canceled which GH blamed on restaurant. I called restaurant, they don’t have the ability to cancel app orders, GH drivers do which they continued to blame restaurant even after being told it was their driver! This is entirely unacceptable & ensures they’ve lost the business of several people. Hope it was worth it, GH appear to be charlatans”

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Posted 2 weeks ago

“I received an incomplete order, and reported the issue. GrubHub said that couldn't help to replace the missing items, nor provide a credit of any kind because I received a refund for a botched order in the past. I'd recommend Door Dash over GrubHub ANY day!! The only reason I used GH is because of my free Amazon Prime perks. Never again though.”

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Posted 2 weeks ago

“Never received my order. Reached out, did not get a call or text back.”

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Posted 2 weeks ago

“Terrible service when even provided, drivers don't pay attention to instructions, even on as simple as: hand it to me. Orders are often wrong or incomplete. Also, even with marked-up prices and excessive fees, they have almost never been within an hour of their own time hack”

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Posted 2 weeks ago

“The driver claimed they delivered my food and did it. Got a credit for my money but was unable to use it on my new order. It applied the credit but when I hit the button to order it said I can’t use both types of payments and I couldn’t figure out how to remove my credit card so it would go through. I am very frustrated and will never use them again!”

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Posted 2 weeks ago

“I have been waiting for 40min getting bounced form 1 chat to another trying to resolve grubhub doubling my order and charging my card without my acknowledgment to just have them simply say okay please wait on the chat for a senior specialist to get no answer for 10 minutes and then restarting the chat with someone else. Getting charged $120 isn't chump change for me and it's very upsetting that nothing can be done. I'm out that money. I will never use this company again.”

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Posted 2 weeks ago

“If I weren’t getting this as part of Amazon Prime, I would never willingly pay for Grubhub. Let me be clear: I have never once—and I truly mean not once—had a Grubhub order arrive when they said it would. Every. Single. Time. I place an order, I get a text or email telling me it’s been delayed—or worse, that it’s not coming at all. I've had more refunds for undelivered food than I’ve had successful deliveries. It’s become a running joke in my household: “Let’s roll the dice with Grubhub and see if dinner arrives—or not.” The only reason I still bother is because it’s cheaper than DoorDash or Uber Eats thanks to the Prime discount. But make no mistake, you're trading cost for complete and utter unreliability. If you want food for lunch, order at breakfast. If you want dinner, better plan around mid-afternoon—because unless you give them at least three hours of lead time, you’re setting yourself up for disappointment. Breakfast has a slightly better chance of arriving, likely because most people are grabbing it on the go, but that’s not saying much. The inconsistency is mind-blowing. Bottom line: unless you’re getting this for free, don’t bother. Your time, hunger, and sanity are worth more.”

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Posted 2 weeks ago

“I ordered Popeye's through GrubHub and they delivered the wrong food. I went to chat, called customer service and sent an email. I was given the same "scripted" answer on all three. The wording was identical on all three. They said I would not be able to get a refund as I had requested too many refunds in the past. This was my FIRST TIME ordering through GrubHub. On each interaction I told them this and they simply repeated the "script" to me. GrubHub WILL cheat you when they clearly make a mistake. DO NOT use this service!”

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Posted 2 weeks ago

“Ordered Wendy's at 749pm , 913 haven't received my order. Young man called me and told me to cancel my order. I told him I was on line with customer service. So he politely hung up in my face. Very unprofessional. My last order today from this site.”

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Posted 2 weeks ago

“Been ordering almost daily for about a month. Constant screw ups usually with delivery incompetence. Had to request a refund several times. Shortly after my order yesterday I noticed the delivery address on my app mysteriously changed to the restaurant address. Called the restaurant. Deliver saw the problem and called me. Let it ring twice then hung up. Unable to reach him a few minutes later. Called the restaurant. Called the restaurant and told them to hold my order and I would pick it up. Was told the driver left with my order. Called customer service and they refused to do anything. Hope the driver had a nice dinner on me.”

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Posted 2 weeks ago

“I placed an order last week May 21, 2025 with grubhub and no driver showed for my food delivery. I asked live chat for a refund to my card but instead they gave me a grubhub credit with an EXPIRATION DATE. I told the live chat I DID NOT want a credit and to refund my card. They are saying they can only credit my grubhub account. I will not chance ordering with them again because if a driver doesn't show they will keep your money.”

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Posted 3 weeks ago

“My driver Kylee took the food to an apartment building a half a mile away from my house. When I contacted her she was rude and tried to say it was my fault that I put the wrong address on the app. Which was a total lie, my correct address IS on the app, and when I called grub hub they confirmed my address is correct.”

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Posted 3 weeks ago

“These people don't listen or care. If you pay for priority, you will not get your food, timely manner. The delivery driver picked up my food at five minutes from my house and drove it in the opposite direction 15 minutes out of the way, and this isn't the first time they've done this. And GrubHub is refusing to give a refund even though my food is cold and soggy, and my drinks have melted ice every time.”

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Posted 3 weeks ago

“Delivered to wrong street and didn’t respond to texts”

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Posted 3 weeks ago

“Two orders in five days delivered to the same wrong address. Same street address, wrong town. First time, got it cancelled and they wouldn’t give me money just a credit. Second time I saw the guy was in the wrong place. Texted him. Talked to customer service twice. Delivered to the wrong place. Customer service then refused to give me any credit because I had too many credits (what?) and says I have to file a refund dispute form which has nothing to do with my issue. I am out $50. Garbage.”

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Posted 3 weeks ago

grubHub is rated 1.1 based on 1,672 reviews