grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,787 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive my order due to the driver going to the north side of town when the address was clearly south side of town. The most they would do is credit me $5 when the order was $40. When I filed an appeal they denied it due to to many refunds- sorry if I wanted a refund for an item that was missing from my order. Thanks for wasting my money and time!”

Helpful Report

Posted 3 weeks ago

“I ordered a meal from a restaurant (Texas De Brazil) on August 17th that GrubHub initially said would be delivered at 9:23PM. It showed that it was out for delivery at 9:17. The restaurant closed at 9PM. The restaurant is approximately 1.5 miles from my house. I received an updated delivery time of 9:47-10:02 showing the driver left the restaurant and went the opposite direction just as I saw in the initial delivery time. I called GrubHub and cancelled the order at around 10PM. I asked for my credit card to be refunded and the supervisor I spoke with that night said that I would receive credit within 2-3 business days. Today, a week and a half later, I spoke with a supervisor to see why I hadn't been refunded. The supervisor refused to help saying that I have to receive GrubHub credit which I do not want and expires after 90 days. This way they get to keep my money for poor service that was never delivered and was promised to be refunded to me. This is wrong! If I could give zero stars I would”

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Posted 3 weeks ago

“The delivery was delayed by more than 90 minutes and the would not let us cancel for a refund at anytime during the delay. This is completely unacceptable. Will never ever use this service again. Doordash is way better.”

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Posted 3 weeks ago

“Almost every time I order food it’s not brought to me and put some random place. So I have them drop it off to me and they can’t even do that. I don’t ever have these problems with DoorDash so I will not ever use Grubhub again.”

Helpful Report

Posted 3 weeks ago

“If I could give zero stars I could. We placed an order on yelp, which uses Grubhub, we left no address, we were at a campground. Went to the store to pick up the order, they said it was a Grubhub order that said delivery. The store canceled the Grubhub order but we were still charged by Grubhub. And customer service “put me on hold” then hung up.”

Helpful Report

Posted 3 weeks ago

“I did not receive my order. GH will not refund my money. Instead they issued a GH credit which has stipulations. This is the worst food-delivery service!!! The photo received does not reflect where the order was left at all and my delivery instructions specifically asked for it not to be dropped off outside. This is a freaking apartment building!!!”

grubHub 1 star review on 26th August 2025

Helpful Report

Posted 3 weeks ago

“My text said my order was delivered. The photo i recieved was my order sitting in the passenger seat of a car.”

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Posted 3 weeks ago

“Useless customer service. I have random people using my address for food deliveries and there's nothing they can do about it. Laughable”

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Posted 3 weeks ago

“If I could give it no stars I would. I just tried GrubHub where I've always been a doordash customer I placed three different orders on three different nights each order I waited 2 hours after it was supposed to be here and then they canceled the order so far I have been off in 15 dollars and coupons from GrubHub to make up for the mistake but every time I go to use them my next door is canceled again and yes they're from three different places. So I wouldn't recommend using GrubHub if you ever want to see your order.”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“I placed an order via Grubhub and the order itself took one and a half hours to arrive ( mind you the location I was ordering from was 10 mins away ) once it finally arrived the entire order was ice cold and not eatable . I immediately contacted Grubhub who apologized for the issue and admired it was their fault for the issue but stated they cannot refund my order due to them refunding 6.99$ for the late delivery guarantee. The order which was over 35$ woudl not be refunded even though everything was cold ! Extremely unacceptable Grubhub ! I will no longer be using their service”

Helpful Report

Posted 3 weeks ago

“I ordered and thought the order went to my closet location and it was sent over an hour away. I had chosen to pick it up thinking it was the closest location and when I got there it wasn't I got my food from that location and called grubhub and my order at the wrong location was not completed and they refused to cancel and refunds the order. Horrible do not use thus 3rd parry company. This not the 1st time I had an issue with them.”

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Posted 4 weeks ago

“You are better off walking then using grubhub. Every one complaining is spot on.”

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Posted 4 weeks ago

“Food never arrived, called driver who said he was not working that evening. Terrible service. No response after giving company feedback.”

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Posted 4 weeks ago

“Countless times I have received cold food that I have had to microwave to eat. A service like this should have better ways to transport food to their customers like hot bags the pizza places use. They do not. They let any random moron deliver their food and they never have delivery bags to keep the food warm. I was using this service regularly 2 times per week on average and I have had no less than 12 issues over the years of cold food. AND ITS NOT LIKE ITS CHEAP EITHER! I am completely done with Grubhub and will make my own food from now on as they cannot get me the food at a decent temperature or in a timely fashion. DO BETTER GRUB HUB You will be buried by all of the other food delivery company's!”

Helpful Report

Posted 4 weeks ago

“A $30 order was completely wrong down to the item. No replacement. No refund. Just a $5 credit on your next order. When I said that was outrageous, a $7 credit on next order. When I closed the chat window and left, they upped it to a $10 credit. Here's the thing though. It does me no good because I am not going to ever use GrubHub again. Who wants $10 off another terrible experience?!”

Helpful Report

Posted 4 weeks ago

“They are all about making you pay. There is absolutely no customer service if your order is 4 hours late? Oh well that's on you. They'll give you a $5 credit for the next time you order and the next time you order. It will be another 4 hours late. It's ridiculous. Do not use GrubHub”

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Posted 1 month ago

“Always end up having extended/delayed delivery times. I ordered a pizza tonight from 6 mi away. After a couple messages saying delivery is delayed, it's going to be 2 hours before I receive my pizza, if then! GrubHub would not cancel my order or credit my original payment type - the max they could offer me was $10 credit on my GrubHub account. What good is credit to a service that you have no interest in using ever again?”

Helpful Report

Posted 1 month ago

“Ordered dinner for two using grubhub app, which confirmed my order and began tracking the driver, who eventually called me. I spoke with 3 GrubHub reps in succession and despite a language issue, was able to glean that they had the same address for both restaurant and delivery. I don't know the address because it was autofilled by their app, which happily confirmed my order and accepted payment. Not a very bright app. None of the 3 reps could speak English. It felt like a shakedown and dinner was a no show.”

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Posted 1 month ago

“First the delivery drive just dropped the pizza on the ground by front door. It was t sealed and he never rang the door bell. Pizza was wrong, they sent a cheese pizza with no toppings, after 20 min on the phone and having to get a supervisor they finally said I was correct. First person said I had ordered it wrong. He offered a refund, but I want a redeliver, but he said he has no way to redeliver a wrong order. Say what, how stupid. I usually use door dash, but gave Grub a chance. My bad.”

Helpful Report

Posted 1 month ago

grubHub is rated 1.1 based on 1,787 reviews