grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 602 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 602 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 28th April 2024

Anonymous

grubHub 1 star review on 26th April 2024

Virginia

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from Burger King tonight. Grubhub delivered it in person. Way better than doordash. The last time I got food from them. I got a cold pizza delivered on the ground. Keep up the good service, it is appreciated.”

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Posted 1 month ago

“Grubhub has the best drivers and service! They are the only delivery company, it is my pleasure, to use. They are a pleasure to work with and the inspirational notes they write are absolutely heartwarming. Thank you grubhub. Pam Healy”

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Posted 1 month ago

“I’ve never had a bad experience with them. They deliver my food to my house and not some neighbors house.”

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Posted 2 months ago

“Price was fair, delivery was extremely fast, food arrived as ordered and was delicious! Easy to track delivery.”

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Posted 1 year ago

“I ordered from grubhub and Keishyra was my delivery driver.she was so sweet and so polite.she even wished me a happy easter.its really nice to have such a sweet lady deliver to me.”

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Posted 3 years ago

“I just wanna do a shout out to Erin in Alton IL! I typed the wrong address in and she was amazing and understand and even delivered my food when I messed up! The most amazing delivery driver! She went beyond what I would expect from a driver! Thank you!!!!!”

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Posted 3 years ago

“OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but Grubhub refunded my money, so I gave the cost of the order to the delivery driver.”

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Posted 3 years ago

“Daniel my food on time even though it was icy roads, He was polite and professional. Great Service!”

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Posted 3 years ago

“First time I used grubHub. Food was being delivered to our friends and they both loved the food from Bella Cucina delivered on time at 5:30 pm as per my request. The driver texted me when the food was delivered. Thank you grubHub for a prompt an professional service.”

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Posted 3 years ago

“Wanted to give a great thanks to Grubhub for the numerous perfect delivery to my home during this terrible time. I, also wanted to say April who delivered to my Phoenix home today is fantastic- even sent me a picture of the food at my front door. Thanks again to Grubhub and crew!!”

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Posted 3 years ago

“Customer service is excellent”

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Posted 4 years ago

“Jarvis Gyro Grill - BEST Maxaell-Style Polish in Chicago! Char.grilled with all the extras! Check IT Out. YOU will NOT be disapointed.”

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Posted 4 years ago

“The order is always correct and on time. The drivers are always very nice. And if there is any issue with the order, they will call you and resolve it before picking up the food.”

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Posted 4 years ago

“As a driver I like this company they generally make you feel like your part of the process. Driver support is fantastic and quick. The money is decent for a side gig. Unfortunately, they aren't as prevalent in our smaller area. For customers, these are observations only. I have been working for them about 3 months now so take these with a grain of salt. Hopefully this will make your experience more enjoyable. 1) We have a smaller sized city so drivers that work past 8 pm. are fewer than the rest of the day. In our area I would say to order your food before 7 pm. 2) If your food is really late it could be that there aren't available drivers. You may have ordered your food an hour ago but, the assigned driver may have just gotten it minutes ago. 3) Demand picks up more for the dinner hours than the lunch hours. Also, for bad weather so there can be delays. 4) The driver isn't responsible if the food wasn't cooked the way you ordered it. For example, if you ordered a steak well done and it came medium rare the driver doesn't know that nor would they. 5) As for fees for what I see online is that they charge the restaurant. Not sure on this but, I believe the restaurant can add it's own delivery fee to the price charged. 6) The further distance away that you are from the restaurant the colder the food could be. If your twelve minutes away then please don't expect food straight out of the oven. 7) If you see an Chicago area code and you have an order placed please answer your phone. It may be your driver trying to clarify something with the order or trying they maybe trying to find your location. For instance, if they don't have your drink or side choice then they might want to know what you want instead. Not answering the phone causes delays. Those delays can push into the next order. 8) If your at a business please put the business name in the notes. It's a pain trying to find the street number of a business that's in a group of businesses however, it's easy to read the business sign. I hope these help or clear up some of the mystery of what's going on.”

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Posted 5 years ago

grubHub is rated 1.1 based on 602 reviews