grubHub Reviews

1.2 Rating 507 Reviews
3 %
of reviewers recommend grubHub
1.2
Based on 507 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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grubHub 1 star review on 23rd March 2024
Anonymous
grubHub 1 star review on 23rd March 2024
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grubHub 1 star review on 23rd March 2024
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grubHub 1 star review on 23rd March 2024
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grubHub 1 star review on 19th March 2024
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grubHub 1 star review on 13th February 2024
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grubHub 1 star review on 16th August 2023
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39
Anonymous
Anonymous  // 01/01/2019
Placed order and about 25 minutes later I received a message to keep my phone handy the driver was arriving soon. I waited another 10-15 minutes while the map showed the driver within a couple houses from mine. Finally my app showed my order was delivered but it wasn't on my doorstep. I called the driver April and she said that she left our order on a snowbank. My husband walked up and down the street and our order was nowhere to be found so I checked for the photo the driver leaves when delivered and there was no photo. I called the driver back and asked where she left our food and why was it left in the snow bank and she told me that she tried calling me and then grubhub tried calling me (Yet I never received a call) and grubhub told her to leave our food in a snow bank. She said she had to pick up another order in 10 minutes and would not come back. I dont think she ever dropped our order at all. Who leaves food in the snow without taking a picture. Driver April then said she contacted the company to have me deactivated from using grubhub. Driver April in Pocatello Idaho is dishonest and should not b e delivering at all.
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Posted 3 weeks ago
I'm done with grub hub. Most of my deliveries were delivered without a problem. But three of them were a nightmare. Today 2/26/24 was ridiculous. I work at a city campus, so I make sure to give specific directions. I placed my order. Waited an hour, then I received a text stating that my food was delivered. Usually there is a photo. I look all over the campus. I called the driver, Kelvin 3 times and no answer. It went straight to voicemail. I text him and asked him where he delivered my food. He didn't text back. So I reach out to Grubhub chat and asked them to reach out to the driver. All I wanted was my food. They do, and he lied to the representative stating he talked to me and received my order. At this point, I'm livid and hangry. So asked them to resend my order and pair me with a different driver. I text Kelvin and saying he lied and I was reporting him. I was letting it go. Nope, Grubhub paired me with the same driver! I couldn't believe it. Why would I trust him to deliver my food for a second time?? The rep on the chat said it was an automatic pairing and it couldn't be helped. I asked for a supervisor and spoke with Rhea who was incredibly rude and unhelpful. She said they couldn't cancel while he was in route. I was floored. I ended up calling the customer service number and spoke with a real supervisor, Jill who cancelled my order and refunded me she was nice and easy to talk to. Don't waste your time talking to the online chatroom. They do not care.
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Posted 1 month ago
I don't blame driver's I blame management. Didn't even have the guts to talk/chat with me over my issue.
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Posted 1 year ago
My issue is with the Grubhub customer service. After I placed an order, I saw they had the wrong location done for the item to be delivered. Turns out the zip code was wrong. I went to Grubhub chat and they were not able initially to resolve the issue. All it should have taken was for the customer service rep to reach to the driver. The driver attempted to reach out to me and only texted some of the time instead of all the time like I requested. After 2-3 chats, I gave up on having it delivered. It shows up as being delivered. Who knows where it wound up?Wasted precious time dealing with grubhub. When I had more time, I reached out again to chat--Carlos R. was able to help and promised a refund. Will not be using Grubhub in the future--between the fees and service---it's not worth it. Two stars because the last rep was helpful.
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Posted 1 year ago
Grub hub makes me very angry. The last few times I have ordered my food was cold or wrong or I felt they snagged our sodas. I was so sick and tired of it. their drivers had multiple orders in their car and you'd watch them go to 2 other restaurants and deliver to me last because I was the furthest away. Which for how I Tip my drivers at least 10 per delivery is a slap in the face when your food is cold wth. I called to cancel my seamless because it is not worth the money when the service isn't right. They refused to cancel my service. I had to call my financial institute and ask if they could do anything because they refused to cancel. It's a crock and I do not suggest the service their also insanely expensive.
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Posted 1 year ago
I ordered through GrubHub and then watched the tracker pass by my house then stop. I looked out the window, they were there and then they drove off with no food and noticed that they went to another address before coming back late.
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Posted 2 years ago
I ordered in New Port Richey FL using Grub hub for an order from Vampire Penguin l; I left notes for the driver to please knock on the door and leave the order on a red chair by my house door. The driver must not have read my notes, but in fact they must have in order to know the gate code to get into my housing area๐Ÿ˜‘ Anyway, they never knocked, so...My frozen ice melted, and...they left my order on the ground, next to a bag of trash I had by my front door, rather than placing it on the chair as instructed ๐Ÿ˜‘ I reached out to the driver and expressed what occurred, they said they are not permitted to knock unless asked. Well, I did ask! They obviously did not take the whole 45 seconds needed to properly read my notes๐Ÿ˜ก๐Ÿ˜ ๐Ÿ˜  I wish I knew that drivers name...They owe me an extra large frozen snow from Vampire Penguin! Signed Elisa M Guajardo IMDb
grubHub 2 star review on 23rd October 2021
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Posted 2 years ago
EXCESSIVE FEES - AND I HAVE AN ACCT. DO NOT USE. See below bc I was charged $1.99 for delivery but I have GrubHub acct & charged $2.40 Service Fee plus I had to pay taxes and a tip- so a $23.98 dinner bill became over $35.00...smh. Items subtotal: $23.98 Delivery fee: $1.99 Sales tax: $2.58 Service fee: $2.40 Driver tip: $5.00 Total: $35.95
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Posted 2 years ago
Had used grubhub in the past and liked it but service seemed to get slower and slower..... the final straw was when I ordered with a 35-45 minute delivery time and it kept getting extended 20 minutes over and over and when I finally canceled was told it would take up to 10 days to be refunded....needless to say Iโ€™m done with this service
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Posted 2 years ago
Two orders in a row I haven't gotten the drink I ordered (though I have gotten a refund). The drivers need to double check the orders and make sure they are complete.
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Posted 3 years ago
Usually, very friendly people deliver the food. Also...my order is wrong in some way (whole orders, multiple sides, etc.)...and everytime i order, it is worse. Unfortunately have to move on with delivery apps.
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Posted 3 years ago
Placed order. Grubhub canceled irder, no reason given. Restaurant said they never received an order. 2nd order placed, they call me, tell me the oder was picked up by another Grubhub driver (1st excuse). So what? Means nothing to me which driver. So they call restaurant and claim restaurant did not receive 2nd order (2nd excuse). Then she says the restaurant has technical issues receiving orders (3rd excuse in same call). GH will cancel 2nd order and suggest to order somewhere else or try again. I question how 3 times same input will lead to a different more successful output. Getting angry. No dinner, 20 min phone time wasted and nothing to show. Nightmare. It's like this 50% of the time. How in charge needs to be fired at the top level of this business to get this organized fixed? Hire me, I take care of it. Darn!!!
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Posted 3 years ago
They are ridiculously expensive... the delivery fees plus other fees they charge is insane! Go with DoorDash.... free delivery, much cheaper and faster delivery
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Posted 3 years ago
Grub hub was supposed to text us when food was delivered and never did. By the time we checked on delivery the food was already delivered and ice cold
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Posted 3 years ago
Delivery fees are out of this world.. also always late arrival.
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Posted 5 years ago
grubHub is rated 1.2 based on 507 reviews