grubHub Reviews

1.1 Rating 583 Reviews
2 %
of reviewers recommend grubHub
1.1
Based on 583 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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grubHub 1 star review on 26th April 2024
Virginia
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
61
Anonymous
Anonymous  // 01/01/2019
Order from Grubhub and Grand Roses Bar and grill last night. It took almost 2hrs to get here. When it did the queso dip spilled out all over the bag. Complete waste of $9.00. Because it took two hours to get here everything felt like it was in the refrigerator not even warm completely cold probably because it was sitting in the trunk for two hours and it was cold outside. I even gave 20% as the tip another wasted $9.00. I spent over $50 on my order that took 2hrs to get here, the dip all over the inside of the bag, no chips came with the order not sure what they thought we would eat the dip with. The diver stopped at two other sites before getting to me. I tracked the delivery and saw them stop twice. That's after they sat at the restaurant forever, probably waiting for other orders while mine sat at got cold not warm ... COLD! The worst experience and food I've ever had. Totally feel ripped off with the food and especially the delivery. You ought to be ashamed of yourselves! Last time you'll rip me off. Done with Grand Rodeo and Grubhub. Lost me as a customer for life and anyone else that will listen to how horrific you two are. A perfect match of incompetence!! I NEVER write reviews that’s how horrible the food and delivery service was!!
grubHub 1 star review on 6th April 2024
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Posted 2 weeks ago
Grub Hub screwed me so many times today. Just today. They’ve screwed me other days too. I never have issues with Door Dash. I ordered Mexican food. Super craving. Never came. Driver took a pic of the bag in his hand. Not set down and delivered. I have a door camera. He never came. He took a picture by a different stairwell with stairs on the left. Mine are on the right. Customer service gave me a hard time. Then credited me Grub Hub instead of my debit card. (Like I want to go through them again?) It’s dinner time. Still craving Mexican food. Decided to order from a closer restaurant. Hope I don’t get the same delivery guy. I stressed my apartment number so many times. Got the food. Not my bottled coke. Jesus! So, I contacted again. OMG ! Now they’re saying they can’t refund that. Or even offer anything for their screw up AGAIN! I HATE GRUB HUB. From the stupid drivers to the idiots in customer service.
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Posted 2 weeks ago
I had a patient who said they had no food so I ordered them food with grub hub. The patient did not let me know right away they never got the food. Reached out to grub hub who refused to help due to it being over 48 hours. Unacceptable.
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Posted 3 weeks ago
Continually late, constantly giving excuses, and extremely disorganized with their communication. With my last order, I waited for over an hour, just to hear that it was a Grubhub issue, and that they would cancel the order and give me a full refund. When I called the restaurant, they said that the order had been picked up 5 minutes before. I never received my order, but I’m guessing the driver got a nice hot meal. I would recommend that restaurants deal with Door Dash instead. The have been much better overall than Grubhub!
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Posted 3 weeks ago
I would give you guys zero if I could. I did an express reorder and your system only ordered a little over $9 of the previous order instead of the entire order, charged me a delivery fee and a small order fee. Do not order through Grubhub. They are intentionally ripping customers off. I will never use your service again.
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Posted 3 weeks ago
NEVER EVER AGAIN!!!! TELL YOUR NASTY ASS DRIVERS TO KEEP THIER FKING HANDS OUT OF MY KIDS FOOD!!!.... I can't upload the photos!
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Posted 3 weeks ago
Grubhub Sucks!! I ordered lunch early this morning to be delivered at 11:30. I get notification at 11:30 that my order was canceled with no reason why. So guess what, I have no lunch today!! First and Last time I use Grubhub !!!!
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Posted 3 weeks ago
Worst customer service ever! I will never order through grubhub again, if I could have left 0 stars I would have a million times over. Waited over an hour for my food then all of a sudden I got a text saying something was wrong with my order then received a call saying another driver picked up my order! Over $70 worth of food and they sent me a discount on my next order! What kind of customer service is that! Not right. Never again!
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Posted 1 month ago
The drivers are lazy and don't read their orders, and their customer service is basically non existent
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Posted 2 years ago
I used GrubHub regularly for a 1 month period. Horrible service. Late on multi occasions. Complained about 3 meals that were extremely late or the food was horrible to customer service. They stated they would give me a credit which I never received. Avoid this company.
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Posted 2 years ago
you think that anyone who creates a business would provide quality and put passion behind what they do. but that's not the case with grubhub.com they have made it very clear that they are just the middle man for your food in it for the extra buck. If the food comes cold or damaged they will refund you because they don't care that your hungry. why not refund and resend the food at grubhubs expense or don't refund me and just re-order my food. but like I said they want a quick buck not a long lasting one.
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Posted 3 years ago
Late every time. Cold. Overpriced. Often canceled. Terrible. Look elsewhere.
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Posted 3 years ago
I don't know how its a business with the drivers putting up with $1-2 tippers while grubhub pays them nothing.
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Posted 3 years ago
I ordered a filet o fish meal from McDonalds... when it was all said and done it was $19 ... are you freaking kiddining me? I will never use grub hub again. What a rip off
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Posted 3 years ago
Would give 0 stars if possible. Ordered food, waited 45 minutes, checked for an update and the app said my food was delivered, it wasn't. Cheated with "customer service" and they said my order had been cancelled and I would get a refund. Then called the restaurant to see how long it would take to make our order and they said it was never even picked up and they had thrown it away. Grubhub made no effort to investigate and no offers to help me in any way. I guess they will learn when they eventually lose all their customers.
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Posted 3 years ago
DDOO NNNOOOTTT USE THEM!! SAVE YOURSELF THE HEAD ACHE AND USE SOMEONE ELSES SERVICES!! THEY SUCK AND CUSTOMER SERVICE IS TTHHEE WWOORRSSTT!!!!!
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Posted 3 years ago
NEVER use grub hub. i waitied over 2 hours for a stupid whopper meal from 1 mile from my house and never came. I was watching on their real time delivery update website the time getting longer and longer. i ended up calling and canceling my order. It will take 3-5 business days to get my refund. If you really want to eat in a timely fashion use a different delivery company
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Posted 3 years ago
Delivery fees are out of this world.. also always late arrival.
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Posted 5 years ago
I have zero idea what has happened to Grubhub, but my recent orders are ALWAYS F'ed up. The most recent order got rerouted to a restaurant 15 miles away, while the same chain has a location 5 blocks away. Their customer service people don't care about their customers and just blow off customers and blame them for Grubhubs mistakes. I have a free trial through Amazon and will not be continuing with them past that trial.
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Posted 1 week ago
Poor customer service and slow response time in order to cancel an order that should’ve been delivered. I basically got robbed. You guys suck!
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Posted 1 week ago
grubHub is rated 1.1 based on 583 reviews