grubHub Reviews

1.1 Rating 582 Reviews
2 %
of reviewers recommend grubHub
1.1
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
60
Anonymous
Anonymous  // 01/01/2019
Terrible customer service. I called to cancel an order and they told me they can't refund it and offered me $5. This is the 3rd time in my last 3 orders (so all of them) something has gone wrong.
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Posted 1 month ago
They dont care about they customers
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Posted 1 month ago
Their drivers are careless, they don’t read instructions, leave the food wherever they want, completely ignore you, don’t speak any English so it’s difficult to communicate with them because they don’t understand anything. I had a problem with 4 orders in a row where the driver left my food on a different house like two blocks away from mine, I called him because I saw his location he couldn’t understand what I was saying and he just hung up on me. That was really frustrating, then I ordered again and same issue “you order has been delivered”… NO MY ORDER ISNT HERE ISNT AT MY DOOR BUT SOMEHOW IS MARKED AS DELIVERED. Please hire people that knows how to communicate and that cares about customer satisfaction.
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Posted 1 month ago
They allow drivers to take another order even when the one they’re on is going to take 20-30 minutes. I end up waiting well over an hour for delivery. I even order from restaurants less than 5 miles away to eliminate that issue but it’s the same. Then when you chat with customer service they tell you what time it’s coming and apologize for the frustration. When asked about their practice with allowing drivers to tie up orders . . crickets. They say the order will be there on time. It’s 5 minutes from time and it hasn’t even been picked up! They say if it doesn’t make it on time to reach out again. They don’t tell you they won’t answer the next time. DoorDash is the best customer service. They have control over their process and they really do care if you’re unhappy. Grubhub was a free trial. You would think they’d work extra hard to keep your business. Nope. I’m out.
Helpful Report
Posted 1 month ago
Ordered food and it went through and delivery driver never delivered it to me and I called and texted the delivery driver and she ignored me so I called Grubhub and they said “I tried to issue a refund and it’s saying error and it will take 7-10 business days to process the refund and we will email you if we process it.” So, basically they stole $22 worth of chipotle from Grubhub that could have been picked up for $15 cause yall overprice stuff to the point it’s ridiculous. Yall should be shut down. Don’t go here. And their website is shut down now and saying that grub hub is down. Why wasn’t I told that before I ordered?
grubHub 1 star review on 23rd March 2024 grubHub 1 star review on 23rd March 2024 grubHub 1 star review on 23rd March 2024 grubHub 1 star review on 23rd March 2024
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Posted 1 month ago
Worst customer service ever! I will never order through grubhub again, if I could have left 0 stars I would have a million times over. Waited over an hour for my food then all of a sudden I got a text saying something was wrong with my order then received a call saying another driver picked up my order! Over $70 worth of food and they sent me a discount on my next order! What kind of customer service is that! Not right. Never again!
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Posted 1 month ago
Would rate 0 stars if I could. I made an order over 2 hours ago and still haven't recieved it. No one can give me a status update on it and I contacted support twice and was denied a refund EVEN THOUGH I NEVER RECEIVED MY ORDER. I will never give grubhub a dime of my money ever again.
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Posted 1 month ago
I ordered Noodles & Company and it didn’t arrive at all. The driver named Marco said that another driver took it. They shouldn’t be doing that. I don’t understand why they can’t do any re-deliver because they said they can’t fix it. Something is not right. I never like to reorder my lunch because I can’t afford it.
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Posted 1 month ago
We did not receive our order and my bank was charged and they will not refund my money! I will not refer anyone to use grub hub, in fact I will tell everyone not to use them. They just stole my money!
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Posted 1 month ago
I would give them less than 1 star if it was availble. I ordered food for an important meeting from a sandwich shop. They were 30 minutes late and it had been assigned to one driver that said it would be delivered by 11:50 then it switched to another driver and said the food would be here by 12:36. I chatted with GrubHub and asked why they were so late. The customer service person asked if I still wanted the food and I said yes, people are sitting around waiting for their food. I called around 12:45 when the food still hadn't shown up and the driver said that GrubHub canceled the order. When I spoke to GrubHub, they said, no, your driver will be there in 5 minutes. When I told them I just got off the phone with him and he returned the food, they canceled the order again. No one there knows what they're doing. If you have an important meeting, do not order from them.
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Posted 1 month ago
Never again GrubHub Just wanted to change the note to driver on the app Kept opening the chat Saying something went wrong A person should be able to just update their info without having to jump through hoops After several tries I just wanted to cancel my order and again not so easy to do Customer service calls wanting to know more I explained to the rep my issues and she apologized and said I will cancel the order Guess what order still arrived and I still had to pay And in all honesty the firehouse sub in beech Grove Indiana has the worst pastrami ever
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Posted 1 month ago
I’m beyond upset with this app because it seems that every time I order from this app there is always something wrong with my order such a poor quality food, missing and Items. I always leave a tip and they charge additional fees so I spend a lot of money just for the convenience; but is it really that convenient if there is always an item missing? and now I’m being told that they can’t refund me for my missing drink that I ordered that was $5, This time they put an empty cup in my bag with no drink inside but because I requested refunds frequently they said they can not refund me and I explained that it’s not my fault that there is always an issue with my order I’m not sure if it’s because of the restaurant or the driver or if it’s because there is a lack of communication between the restaurant and the driver. I just deleted the app since it seems that there is nothing that they can do for me. I’m currently pregnant and was really craving this fruity drink and unfortunately I don’t have a car and my husband is at work so I wasn’t able to drive to pick up my order myself.
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Posted 1 month ago
I ordered food today delayed original delivery time by 30 minutes food arrived cold when I contacted customer service 1st response was they can give me 5 credit towards next order after I escalated to supervisor the offered 25 credit for future order but tell me it doesn't apply to tax or driver tip so it is only virtual money and doesn't count towards whole order so the real money I spent they keep and I can't get any of my money back
grubHub 1 star review on 19th March 2024
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Posted 1 month ago
Grubhub is an absolute scam. I have not been able to even chat with customer care on the app anymore. I am pretty sure they have deactivated that feature, but make it seem like it's available on the app. When I hit the button chat with us.... nothing happens. This has been going on for at least 6 months to my knowledge.
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Posted 1 month ago
I'm deeply disappointed they have me a credit for 15 dollars and then tried to charge me for their mistakes
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Posted 1 month ago
50% late and cold food, they offer $5, but can't cancel... Amazon needs to cancel offering
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Posted 1 month ago
I spent $60 on an order that the driver stole. I'd list the order number but they froze it , as assuming because they didn't want to receive a bad review. They credited me, but they hire thieves with access to out address'. I am 99.9% ai am cancelling my membership.
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Posted 1 month ago
Ordered from Burger King tonight. Grubhub delivered it in person. Way better than doordash. The last time I got food from them. I got a cold pizza delivered on the ground. Keep up the good service, it is appreciated.
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Posted 1 month ago
Most time orders are wrong and never receive refunds for orders missing or mess up and one of the restaurant that really screw up or portillo in Illinois orders all ways wrong grubhub use to be very good in certain areas restaurant are good and where I leave Chicago heights Illinois restaurant portillo very bad stay away have start using door dash or uber it's in my area the drivers are great grubhub is sorry customers service sucks still waiting on 3 refunds will stop using them in certain areas and certain restaurant like portillo 🤮
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Posted 1 month ago
If I could give them less than a star I would. I placed an order for lunch about 9is in the am. I get a message from them at 11:50am that my order was cancelled. No real explanation. I am at work and have no way of leaving, so I was left with no lunch. To make things even worse, they send me a $5 off coupon that has to be used today. This is only the second attempt at their service and both were horrible. First one my order was late and the driver explained to me that this happens if another order comes in before they get to me and if they are closer, they get their order before I get mine. I'm glad I'm on a free trial with Amazon (I will be letting Amazon know they are using a horrible company) otherwise I would have been even more upset. When I tried to order from somewhere else, it was well over an hour and past my lunch time. Thanks for ruining my lunch for me GrubHub. I will never use your service and for sure make sure I let everyone know how horrible your service is.
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Posted 1 month ago
grubHub is rated 1.1 based on 582 reviews