I used to order from GrubHub in CA but it's gotten worse over the years. I ordered in Thai food last night for my wife and my wedding anniversary. I timed it so the timing of the food arriving was going to be perfect for the rest of our plans. Everything looked fine, until I saw that the driver was driving around the town where they picked up the food, making other deliveries, and seeing the estimated delivery time being pushed out 20 minutes later, and then again 20 mins later. In the end, our food arrived a hour late! And one of the main Entre items was missing! Above that GrubHub customer service wasn't too helpful. Thankfully, they refunded us for the item that was missing. But they tried to make up for all the lost time and ruined plans by offering a $10 coupon off our next GrubHub order. I told them that after my last THREE bad experiences on GrubHub (same thing happened last anniversary BTW), I won't be using GrubHub anymore, so please just put that $10 on my credit card. They didn't...I just got an email saying I have a $10 GrubHub coupon...and here's the kicker... it expires in ONE MONTH! It's going to take longer than a month to forget about this bad experience and even want to try using GrubHub again, if I ever decide to try them again. They probably would've kept me as a customer if they would have offered a full or partial refund for my order, or even $20 to my credit card for the huge waste of time and ruined plans. But they're customer service sucks.