grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,886 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 5th February 2026

254

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered via GrubHub plus. Order was cancelled. Restaurant says order was PICKED UP. DRIVER ATE THE FOOD!”

Helpful Report

Posted 8 hours ago

“Not one but several orders were cancelled after waiting 20 minutes or better for delivery. One order took over 3 hours and another over 2 hours. Some orders I had to keep calling the store to handle the late deliveries myself. Was told I had to many late reimbursement and I no longer qualify for the $5.00 late fee. Problem solved, I deleted their app. Horrible service!!!”

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Posted 2 days ago

“Last night was my final straw with Grubhub. I ordered $40 worth of food for my grandchildren; the app marked it as 'delivered,' but the driver’s photo was literally just a blurry shot of them driving past a house that wasn't even ours. When I reached out for a refund for the food that never arrived, I was insulted with a $5 credit. I requested a manager multiple times, only to be denied and have the chat disconnected by the representative. They essentially stole $40 and left my grandkids without dinner. I have closed both my personal and business accounts and will be moving all future business to Uber Eats. Unacceptable 'service' and zero accountability.”

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Posted 3 days ago

“Always slow…consistency horrible!”

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Posted 1 week ago

“Never got our food. Customer service refused to do anything. Waited an hour and a half for the courier to sit in the same spot”

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Posted 1 week ago

“I ordered a cheeseburger and fries from portillos. when my order came the bag was too heavy, I told the driver it wasn't my order. he got BELLIGERENT with me and INSISTED it was mine, so I took it. it was a double cheeseburger, a cheeseburger, 3 orders of cheese fries and 2 hot dogs. so WAS NOT my order. ALL OF THE FOOD WAS COLD.......horrible experience. won't use GrubHub again.”

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Posted 1 week ago

“Driver had no clue on following directions, food cold and soggy. Customers service useless, I don’t want a credit when food is unacceptable. I won’t use their service again”

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Posted 1 week ago

“Your service socks, company contracts folks that aren't reading something so simple as an address. I ordered food and the driver went next door. I texted the driver next door. He drops it off at the house next to theirs. Seriously reading should be mandatory as well as how to know what to look for when GPS isn't accurate.”

Helpful Report

Posted 1 week ago

“I do not use Grubhub. Today I gave it a chance. The delivery driver missed my turn and when I texted her she did not answer. When she finally arrived my son was downstairs on the phone she claimed she could not give my son the food because of the 2 digit code. I explained to her there was no 2 digit code to give even though my son told her it’s the correct name and phone number. When I told her iam coming downstairs to show her there’s no 2 digit code she decided to take off with my food with my son standing in the cold. She saw me coming down the street and pulled off. I call this so called “D” lady over several times and she kept sending my calls to voicemail. She also said the food was delivered when it wasn’t. Grubhub should ban her but won’t. She will continue to do the same to other people and they do not care. She will continue to take customers food for FREE because she didn’t pay for it and there are ZERO consequences to her actions. Customer service was horrible. The first rep sent me straight to a surgery. The second rep had zero anything (compassion, empathy, remorse, zero care)All they wanted to do was send out another order or give a refund. I would have never went through something like this from Uber eats or DoorDash they ban people like that immediately. Grubhub does NOT care about their customers they only care about their so called drivers who takes people food. If I could give this ZERO stars I would ! I would recommend any and everyone to NEVER use this app.”

Helpful Report

Posted 1 week ago

“Ordered extra crispy chicken from kfc (7 piece double mash meal) and they sent me some original soggy chicken instead, I contacted Grubhub support and they would not help or refund me anything, I was told I wasn’t able to get a refund because of unusual complaints? My order gets messed up and I have to just take a loss according to this company.. and now it’s not even letting me upload the photos of the soggy original chicken I received smh”

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Posted 1 week ago

“Horrible service. I've tried them twice. I only tried them the second time to use my $7.00 credit from the first time. Orders never arrives on time no matter how many delayed notifications you receive. When it does show up I've wasted my money because I'm afraid to eat it due to food borne bacteria. Hot foods are cold. Cold foods are hot Salads are heat wilted. I got the service as an Amazon perk. Not worth it.”

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Posted 2 weeks ago

“Every time I order from them they give me an inaccurate time frame of delivery which usually ends up in this case taking 2 hours and when you say something to them about it all they give you is excuses and half the time that I order from them my food never even gets delivered to the correct address personally I see why everyone prefers doordash at least they can get it right”

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Posted 2 weeks ago

“To grubhub I've order several times & never get the correct order or they did t deliver it at all. I'm tired of dealing with a one star establishment. All their reviews are 1 star reviews .”

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Posted 2 weeks ago

“I have ordered 2 times from grub hub . The first time my food was over cooked and inedible . It was a 60 dollar order , they gave me 5 bucks back . Today I ordered 65 dollar order and it was delivered to the wrong house and they said since I’ve been credited 5 bucks one time previously”

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Posted 2 weeks ago

“I've tried Grub Hub 3 times and three times they didn't deliver me the right food or any food. I'll not be trying a fourth time. Waste of money for horrible customer service and drivers.”

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Posted 2 weeks ago

“Grubhub is the worst! I place an order and it gets delayed. Then it gets delayed again and again and again and again. Then when I'm really aggravated and about to pass out from a lack of sustenance, I cancel the order....always a bunch of flack before they will cancel it. Then I eventually eat a bowl of cereal. I don't know why I put myself through this but I promise I will not be doing it again!!”

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Posted 3 weeks ago

“Never receive my food and it’s always cold everytime. The dashers are horrible and can never take responsibility for anything.”

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Posted 4 weeks ago

“Ordered two meals from McDonald's, all that arrived was a single burger. Called the driver and he told us "not my problem" then hung up, called grub hub, same response. Called McDonald's, they won't refund and had the rest if our food but threw it away. Yeah it's easier and cheaper to just go yourself. This company needs to die off.”

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Posted 1 month ago

“The worst business ever!! Deserves 0 stars. I placed an order today, the driver did not deliver my order to my address. Reached out to customer support, the supervisor told me she won’t be refunding me. Let her know I had proof, she still wouldn’t. I need my money back. Idc”

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Posted 1 month ago

“Very bad experience. I wouldn’t recommend this service to anyone.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,886 reviews