grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THE WORST CUSTOMER SERVICE EVER!!!”

Helpful Report

Posted 1 day ago

“"Groho como plataforma de reparto deja mucho que desear. Permiten que la inteligencia artificial tome decisiones sobre los conductores, sin oportunidad de defensa. Además, es imposible hablar con un supervisor porque todo está blindado tras un pobre servicio al cliente. Suspenden las cuentas sin previo aviso, bloquean el acceso a la información personal y a los registros de impuestos. Además, impiden retirar el dinero de la cuenta de forma instantánea. El peor servicio y las peores resoluciones que he visto en una compañía de reparto." "Groho as a delivery platform leaves a lot to be desired. They let artificial intelligence make decisions about drivers with no opportunity for defense. Additionally, it's impossible to speak with a supervisor because everything is shielded behind poor customer service. They suspend accounts without warning, block access to personal”

Helpful Report

Posted 4 days ago

“Grubhub sucks. Delivery times are never accurate. My order arrived over 30 minutes late and was cold and poorly prepared. I filed with a grievance with customer care for a refund and they offered me a $7 credit via email on my next order, saying that was the best they could do. Checked my email and they sent me $5. Laughably bad.”

Helpful Report

Posted 4 days ago

“Grub hub place an order and had it delivered & charged me for it that I never actually placed. When I called them & spoked to to supervisor, she told me there was absolutely nothing she could do about it, so basically, they ripped me off for a $72 order I never placed. I’ll never order again from them”

Helpful Report

Posted 4 days ago

“Tried using Grubhub. Terrible service. I suggest merchants contract with other delivery services that held their drivers accountable for food safety. My food always comes late, cold, unsealed and messy. They offered couple dollars refund for the inconvenience. Hard to get in contact. Once you do, they offer $5 credit and you have to it use within 30 days. I’m going back to DoorDash. Unfortunately, the place I like to order from doesn’t contract with DoorDash. And I ordered a lot from there every week for work. So I won’t be ordering delivery from there again. I contacted the owner so hopefully they use another delivery service.”

Helpful Report

Posted 5 days ago

“The order arrived on time but the driver did not understand English. I got my order which he handed me, but when I opened the bag the iced tea was missing. I called the driver but he didn't understand what I was asking. I couldn't find the store's number so I got cheated out of a $3 iced tea drink. I won't use Grubhub anymore even though it's free delivery with Amazon Prime.”

Helpful Report

Posted 6 days ago

“I ordered a sandwich and another item thru grub hub. Apparently my partial order was refunded. I recieved the notification via email. Because my order was below the minimum requirement, I was charged extra to meet the minimum requirement. I wasn't given the option by grub hub or the restaurant to either cancel the order or given the opportunity to substitute something in place of the sandwich, or given the option to choose another restaurant. These decisions were made for me and a very poor customer service decision! Plus, I had no choice but accept the order and it was cold when I got it!”

Helpful Report

Posted 1 week ago

“Grubhub is the worst delivery service in the history of delivery services. They are ALWAYS late and the food is always cold. I write in and I'm told that I can't get a refund and they don't honor their on time guarantee. I gave them multiple chances because I got the service free with Prime, but I'm now paying extra for DoorDash who is 20 million times better. I will never use Grubhub or their sister company UberEats ever again!”

Helpful Report

Posted 1 week ago

“What, thought, mind, mŶⁿɗ¡¿¡¿¡¿ ᵟ”

Helpful Report

Posted 1 week ago

“Cold food and late..poor customer service”

Helpful Report

Posted 1 week ago

“They are rude and they don’t listen they try blaming me for a order I didn’t receive so I contacted customer service and they refused to take note I didn’t receive my order”

Helpful Report

Posted 2 weeks ago

“Worst experience!! Said food was delivered but it was not. Grubhub would not give me a refund only a credit. Tried to use the credit and same thing happened, same driver!! I guess they just take the food and get paid and Grubhub keeps using them!”

Helpful Report

Posted 2 weeks ago

“GrubHub is truly a joke. Three times in one week my order was canceled. Why does GrubHub offer service in areas where they can't provide delivery. They are truly a joke now. We just closed our account and deleted the app.”

Helpful Report

Posted 2 weeks ago

“You’re asking, “What went wrong?” I’ve been waiting in the help chat since 11:06pm and it’s 11:55pm right now. There’s still 5 people ahead of me. That’s what’s wrong. What is the point of contactless delivery if the driver needs the pin? Every single time they want the pin. At this point I’m going to switch to DoorDash because it’s faster and it’s contactless. I’d rather pay a bit more than deal with Grubhub. Waiting to chat with customer service since 11:06pm ( still waiting) is ridiculous.”

Helpful Report

Posted 2 weeks ago

“I'm an ISO for merchants and have had severe issues getting Grubhub to integrate with Clover. It takes literal months to speak to anyone that's above their support team, and even then, nothing has gotten done. Again, it's been MONTHS of phone calls with nothing even moving slightly. This business model WILL fail. Just a matter of when”

Helpful Report

Posted 2 weeks ago

“They are always delayed. Their menu prices are way more compared to the actual restaurant menu prices yet they (Grubhub) adds on additional charges on top of that! The food arrives cold and often times is missing one thing or another. I tell myself each and everytime to not do this again!”

Helpful Report

Posted 2 weeks ago

Helpful Report

Posted 2 weeks ago

“I was going to order through GrubHub, but it changed to pickup only when I entered my address, and said it was pickup only due to high demand. However, I changed the address to where I work, and it magically let me have the option for delivery.....and I work literally less than half a mile from where I live.”

Helpful Report

Posted 2 weeks ago

“I hadn’t ordered from Grub Hub before so when I received a message that Amazon was partnering with Grub Hub on free delivery for Prime members I was really excited to order. So on our anniversary I ordered meals for our family of 5 from the Arby’s we always use. When Grub Hub delivered our order all 5 of the potato cakes we ordered were missing so I contacted Arby’s and they said that the driver only picked up part of our order and they ran outside to try and catch the driver but they were gone. Arby’s called Grub Hub to come back and get the rest of our order but were told it wasn’t their problem. I was required to pay a fee that was a little over $5 and I gave them a $10 tip because I know how hard it is to make tips. I called Grub Hub customer service and they readily agreed to give me a refund of $17 plus change for the missing items and it would be refunded to the card I used to order with. It’s now been over a week and still no refund, I almost never leave a bad review but this is so disappointing.”

Helpful Report

Posted 2 weeks ago

“I placed an order a while back, which for some reason was set to pickup; which is strange as I only ever order delivery. I immediately contacted customer service and asked them to cancel. Several minutes of waiting for a response later and I get told they can't as the food's already been made. I ask them if they can switch the order from pickup to delivery. Another several minutes of waiting and I'm told they can't do that either. I asked them to refund me for the order as I was unable to pick it up. Another several minutes go by and they tell me the best they can do is 7 dollars off on my next meal (the order was 35 dollars). Will never use again and highly recommend EVERYONE to avoid using grubhub.”

Helpful Report

Posted 2 weeks ago

grubHub is rated 1.1 based on 1,728 reviews