grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,787 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Were unwilled to refund me on a bad order. Been using the service for a while now but their customer service is terrible.”

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Posted 1 month ago

“Sometimes you get your order, sometimes you don't but you always pay for it.”

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Posted 1 month ago

“Our driver was an hour late with my children’s dinner. We had to run out to pick up food. Horrendous customer service-”

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Posted 1 month ago

“They do not offer refunds, only GrubHub credits. They delivered my food to the wrong house, refused to give me a refund and now I have no food, but I have credits for a company I don't want to do business with. Yes, I'm hangry.”

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Posted 1 month ago

“The absolute worst delivery service. They always deliver to the wrong apt. Now they wanna give me other peoples orders from DoorDash. Garbage. Order from uber eats.”

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Posted 1 month ago

“Use four times all four orders late back to Uber eats I go”

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Posted 1 month ago

“Horrible!!!!!!!!!!!!!!!!!”

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Posted 1 month ago

“GrubHub had posted they take preorders so that's exactly what I did and within an hour its suppose to be delivered then I get a message that it was cancelled. Wasn't the first time my orders have gotten cancelled. Nothing but issues with this delivery service”

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Posted 1 month ago

“They were cheating the customers. I paid by my phone with Apple pay first. Later they sent me an email totally different price.”

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Posted 1 month ago

“I ordered from grub hub last night for the first time. I had to call to cancel an order although it was 2 and a half hours late. It wouldn't let me cancel through the app. They did give me 10 $ credit, but the money i was charged for the order didn't go back in my account. It went as credit also.i ordered this morning because I had 55 dollars in total credit from their sit. Q0 dollars credit, and 45 from the previous night's order. After an hour, I received a notice that my food would be late again, so I tried to cancel through the site and could not. Ergo, I called the busses. I waa told they could do nothing further. I never got my money back. If it had been more than 45 dollars lost, I would take them to court. Ridiculous.”

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Posted 1 month ago

“A driver named Nikki, was rude and disrespectful. She carelessly left my food outside of the gates of my complex. She called and texted me indicating that the gate code and apartment number was not indicated. I texted both and called. She answered with an attitude and said she would turn around. I said I appreciate her turning around, in effort to bring down the tone and she asked if I had an attitude and left my food on the grass by a major thoroughfare. This driver has no business in the service industry. Callers may be elderly or informed and need food delivered to their residence. Drivers should learn to problem solve without anger and do their job. I gave her a piece of my mind and got a refund that included her tip.”

grubHub 1 star review on 9th August 2025

Helpful Report

Posted 1 month ago

“Grub Hub, delivered my food today. I never order if Grub Hub is the delivery method. I located a restaurant through Yelp and really wanted to try it. It was expensive but for one time I figured ok. I placed my order. The estimated time was about 50 minutes from the time I ordered. I waited for about an hour. I called customer service to tell them I did not get my food. The representative tells me it was delivered at 3:30. I went to the door. It was there. It sat on the porch for about 40 minutes. I was not happy about that because of possible contamination and the fact I did not get a text or call or knock on the door when it was dropped off. I called Grub Hub. Rep tells me how she cannot offer compensation for this. I ask to speak with a supervisor. I wait on hold until the call drops. I call back. Get lots of “I understand how you feel.” “I’m sorry” “An investigation will be done.” I am told no compensation. I was not asking for the entire order to be credited. I get on the phone with a supervisor. Same thing. She tells me that Grub Hub will not compensate anyone who orders through Yelp. She did not offer any compensation to me at all. Grub Hub did not take any responsibility for their lack of customer service. The reps just keep saying the same things over and over again. If they would have credited the tip I gave the driver and delivery fees I would have been happy. Now I have to say Grub Hub is horrible.”

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Posted 1 month ago

“Waited 3 hours for food and then they cancelled the order. Refusing to refund my credit card. They want to issue a credit to my account which not only expires but I will never use because I will never use. Worst experience.”

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Posted 1 month ago

“First experience with Grubhub. Order arrived 2 hours after time given for delivery. Already paid and tip given so no refund. Offered $5 credit for future order but there won’t be a future order with grubhub”

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Posted 1 month ago

“if there is problem w ur food they don’t help u at all i have had many many driver steal my food”

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Posted 1 month ago

“MY FOOD WAS ICE COLD AND MY DRINKS DIDN'T EVEN HAVE ICE LEFT IN THEM. IT TOOK OVER 2 HOURS TO RECEIVE MY ORDER AND GRUBHUB DID ABSOLUTELY NOTHING ABOUT IT! MEMBERSHIP CANCELED AND WILL NEVER USE THIS SERVICE AGAIN!”

grubHub 1 star review on 7th August 2025

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Posted 1 month ago

“Ordered a burger, add on something from another store, no delivery fee. I ordered water from Walgreens. Water got delivered, they didn't charge a delivery fee, but did charge small order fee, service fee. Was supposed to be 23 minutes for the burger, after 60 minutes, I tried to cancel, you cannot cancel, waiting another hour, they canceled the order.”

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Posted 1 month ago

“THE WORST CUSTOMER SERVICE EVER!!!”

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Posted 1 month ago

“"Groho como plataforma de reparto deja mucho que desear. Permiten que la inteligencia artificial tome decisiones sobre los conductores, sin oportunidad de defensa. Además, es imposible hablar con un supervisor porque todo está blindado tras un pobre servicio al cliente. Suspenden las cuentas sin previo aviso, bloquean el acceso a la información personal y a los registros de impuestos. Además, impiden retirar el dinero de la cuenta de forma instantánea. El peor servicio y las peores resoluciones que he visto en una compañía de reparto." "Groho as a delivery platform leaves a lot to be desired. They let artificial intelligence make decisions about drivers with no opportunity for defense. Additionally, it's impossible to speak with a supervisor because everything is shielded behind poor customer service. They suspend accounts without warning, block access to personal”

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Posted 1 month ago

“Grubhub sucks. Delivery times are never accurate. My order arrived over 30 minutes late and was cold and poorly prepared. I filed with a grievance with customer care for a refund and they offered me a $7 credit via email on my next order, saying that was the best they could do. Checked my email and they sent me $5. Laughably bad.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,787 reviews