grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 593 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 593 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 28th April 2024

Anonymous

grubHub 1 star review on 26th April 2024

Virginia

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the drivers do is steal and eat for free and go to the next person and do the same I don’t understand how a lot of them are still working for grub hub”

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Posted 3 weeks ago

“I’m tired of paying so much money for food, and the order takes an hour and when you complain to the restaurant they tell you to complain to GrubHub, when you call Grubhub they give you $10. NEVER AGAIN. I’m just ordering from the restaurant directly. It’s cheaper and faster.”

Helpful Report

Posted 3 weeks ago

“On March 30th 2024 I placed an order with the local liquor store for two small bottles of Georgie the order was never delivered the amount was $20 the customer service rep and supervisor told me because it was more than 48 hours I was not going to get a refund to me I have purchased a service I did not receive a service and I was billed that's called theft”

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Posted 3 weeks ago

“Tried placing order today for my boss and his phone was set up with wrong address tried to correct location and we couldn’t figure out how so we went to cancel which gets you to chat which was not helpful she said she would cancel while I waited, I went and made another order for correct place don’t would it to be late. Went back to make sure it was cancelled and got another person and they cancelled but wrong order. Tried to place the right one again and bank wouldn’t let it go through. So the first order was not able to cancelled. They never got the food they had planned today at office. I will never use Grubhub”

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Posted 3 weeks ago

“Driver picked up my order then canceled it and never delivered. Basically steeling my groceries. I will not trust grubhub or any company that is contracted with them for their services. This is the 3rd incident with grubhub drivers that have taken my order.”

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Posted 3 weeks ago

“Driver left bag of trash beside my order”

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Posted 3 weeks ago

“My food was late and food was cold. It look like the container was bounced around because the food was just everywhere in the bag. Called customer service and all they wanted to do was give me a $5 credit I told them I wanted a full $25 refund.,..nothing yet.”

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Posted 3 weeks ago

“Ordered $50 worth of food from Canes and the driver shows up with literally 1 chicken finger and two orders of fries. I emailed them and Grubhub refused to refund because i didn’t get half my food I ordered the previous time and they refunded me once. They messed so many orders up and I’ve only complained twice because those two were missing almost the whole order.”

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Posted 3 weeks ago

“Everytime I order with Grubhub my order doesn’t come. This has happened to me 4 times and I’m officially done with them.”

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Posted 3 weeks ago

“Order from Grubhub and Grand Roses Bar and grill last night. It took almost 2hrs to get here. When it did the queso dip spilled out all over the bag. Complete waste of $9.00. Because it took two hours to get here everything felt like it was in the refrigerator not even warm completely cold probably because it was sitting in the trunk for two hours and it was cold outside. I even gave 20% as the tip another wasted $9.00. I spent over $50 on my order that took 2hrs to get here, the dip all over the inside of the bag, no chips came with the order not sure what they thought we would eat the dip with. The diver stopped at two other sites before getting to me. I tracked the delivery and saw them stop twice. That's after they sat at the restaurant forever, probably waiting for other orders while mine sat at got cold not warm ... COLD! The worst experience and food I've ever had. Totally feel ripped off with the food and especially the delivery. You ought to be ashamed of yourselves! Last time you'll rip me off. Done with Grand Rodeo and Grubhub. Lost me as a customer for life and anyone else that will listen to how horrific you two are. A perfect match of incompetence!! I NEVER write reviews that’s how horrible the food and delivery service was!!”

Helpful Report

Posted 3 weeks ago

“Order was reassigned 3 times and when the 4th driver finally picked up the food an hour later he drove around for an hour before delivering my food. There was no way to cancel and get a refund and all I got from Grubhub was $5. The food took so long (2 hours) I had to order from another restaurant, so they made $60 off of bad service. Chatting with customer service is useless. Screw Grubhub!”

Helpful Report

Posted 3 weeks ago

“So I ordered grab hubs tonight and it said that the driver was picking up my food and arriving in about 26 minutes. Then all of a sudden, it said a totally different driver period almost there almost 30 minutes later. I get a call on the app.It said it was a male delivery driver a female called and said she was at the restaurant and that the first driver picked up my food twenty minutes ago and they don't know what happened to it. What do you mean? So she calls me and said she wanted me to know what was going on and that she was in a contact grubhub.I then asked if she could cancel the order.I'm on Chat with Customer Care when they say the order was cantold because they cannot deliver the food. You mean the first driver kept my food and instead of getting that person in trouble? You're gonna send somebody else to waste their time. And the customer who's paying not only for the food but the tap and the membership period it's a joke Then they say they're putting them back on the original payment method.Why can't you just cancel the order? Payment shouldn't even be cleared until that food has been delivered. Thanks Grubhub for wasting drivers and customers time. I hope you aren't around much longer. Bad experiences over and over. Close your doors even you cs reps suck. Not worth the headache DoorDash is better anyway!!!!”

Helpful Report

Posted 3 weeks ago

“Grub Hub screwed me so many times today. Just today. They’ve screwed me other days too. I never have issues with Door Dash. I ordered Mexican food. Super craving. Never came. Driver took a pic of the bag in his hand. Not set down and delivered. I have a door camera. He never came. He took a picture by a different stairwell with stairs on the left. Mine are on the right. Customer service gave me a hard time. Then credited me Grub Hub instead of my debit card. (Like I want to go through them again?) It’s dinner time. Still craving Mexican food. Decided to order from a closer restaurant. Hope I don’t get the same delivery guy. I stressed my apartment number so many times. Got the food. Not my bottled coke. Jesus! So, I contacted again. OMG ! Now they’re saying they can’t refund that. Or even offer anything for their screw up AGAIN! I HATE GRUB HUB. From the stupid drivers to the idiots in customer service.”

Helpful Report

Posted 3 weeks ago

“This company is a joke. We place an order at 12:30 pm, The driver didn't reach us until 1:45pm. The food was cold and the driver didn't give us our drinks. The total price of our order was $26. All the company offered us was $10. I think they should have been fair and gave us our money back because the food was cold and soggy and we threw it away. I will never order threw Grubhub again.”

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Posted 3 weeks ago

“HORRIBLE. I will NEVER, EVER USE THEM AGAIN. Do not agree to fulfill an order placed one day ahead of time if you are unsure as the weathered there is a driver available. WHO DOES THIS? I was depending on this service, paid for it, it was agreed upon. Grub hub sent a text saying the order will be 20 minutes late….. fine. That would have been okay, then CANCELED. The reviews on this forum reflect exactly what this company is. Dishonest, untrustworthy.”

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Posted 3 weeks ago

“I had a patient who said they had no food so I ordered them food with grub hub. The patient did not let me know right away they never got the food. Reached out to grub hub who refused to help due to it being over 48 hours. Unacceptable.”

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Posted 3 weeks ago

“Ordered at 1615 and it is now 1750. Just called the restaurant and it is a grub hub screw up. They picked up the food and has not delivered it. We are never again using grub hub. So, we are out the money and food. The restaurant claimed it’s a grub hub problem. They are supposed to be a food delivery service the can’t deliver.”

Helpful Report

Posted 3 weeks ago

“I recently placed an order through Grubhub and was surprised to find that, in addition to the cost of my meal and a substantial delivery fee and $1.60 tax fee, I was also charged a $2 small order fee, and a $1.77 service fee. These additional charges seem excessive and, I haven’t even added in the tip yet, significantly increase the total cost of my order. It is concerning that these fees are added on top of an already elevated menu price. I will never use GrubHub ever again.”

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Posted 3 weeks ago

“I ordered delivery from BackAYard and it was to be brought to my hotel front desk. The driver shows up and texts me a picture of a parking lot and declined my calls and wouldn’t reply to my texts. My food was not delivered and I have requested a refund. Mahmut from the San Jose/santa Clara CA area is rude and unprofessional. I do not recommend grub hub!”

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Posted 4 weeks ago

“They don’t want to compensate for your food if it’s cold or if it’s late if it if the deliveries late they don’t care and they don’t do returns and they don’t do refunds they they don’t compensate at all. That’s what I mean by returns or refunds.”

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Posted 4 weeks ago

grubHub is rated 1.1 based on 593 reviews