grubHub Reviews

1.1 Rating 593 Reviews
2 %
of reviewers recommend grubHub
1.1
Based on 593 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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grubHub 1 star review on 28th April 2024
Anonymous
grubHub 1 star review on 28th April 2024
Anonymous
grubHub 1 star review on 28th April 2024
Anonymous
grubHub 1 star review on 28th April 2024
Anonymous
grubHub 1 star review on 28th April 2024
Anonymous
grubHub 1 star review on 28th April 2024
Anonymous
grubHub 1 star review on 26th April 2024
Virginia
67
Anonymous
Anonymous  // 01/01/2019
Continually late, constantly giving excuses, and extremely disorganized with their communication. With my last order, I waited for over an hour, just to hear that it was a Grubhub issue, and that they would cancel the order and give me a full refund. When I called the restaurant, they said that the order had been picked up 5 minutes before. I never received my order, but I’m guessing the driver got a nice hot meal. I would recommend that restaurants deal with Door Dash instead. The have been much better overall than Grubhub!
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Posted 4 weeks ago
I would give you guys zero if I could. I did an express reorder and your system only ordered a little over $9 of the previous order instead of the entire order, charged me a delivery fee and a small order fee. Do not order through Grubhub. They are intentionally ripping customers off. I will never use your service again.
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Posted 4 weeks ago
Grubhub is simply unreliable and out of touch. I ordered lunch at 12:00, the delivery was supposed to be 12:36. Then it moved to 12:53, then 1:12. At 1:08 they sent a message that it was three minutes away, it was nowhere near three minutes away. This is lunchtime, I have other things to do. They offered me $7.00 in my next order, which will be NEVER. UberEats is reliable, I’ll stick with them them.
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Posted 4 weeks ago
My MC Donald’s order arrived late and took more than 1 hour to arrive. When it got here it was freezing cold, the French fries were withered and super cold. One burger was missing and the one that was delivered was super cold as well. We had no way to reheat it. So I requested refund and by the time the agent said they would do it. So I reordered with DoorDash the same order and it arrived in 19 minutes. Unfortunately Grubhub did not refunded me and the next day when I talked with them again on the chat, they said that even if my food was not edible, they could refund me just for the missing item and give me 1/4 of my order amount in a credit for a future order. I won’t order again with Grubhub and would recommend everyone to first try to buy it with DoorDash. It’s much faster and when you have a problem, they really help.
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Posted 4 weeks ago
GrubHub is the worst ever. They charged me after I called and cancelled my subscription. Then I called again when they didn't refund and cancel as promised and they said they cancelled and refunded 1 months but. Not the other 2 months and said they had no history of my original all when I told them I had the call log. I never once placed an order with them. Total ripoff with horrible customer service!!! Worst service ever.
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Posted 4 weeks ago
NEVER EVER AGAIN!!!! TELL YOUR NASTY ASS DRIVERS TO KEEP THIER FKING HANDS OUT OF MY KIDS FOOD!!!.... I can't upload the photos!
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Posted 4 weeks ago
Grubhub Sucks!! I ordered lunch early this morning to be delivered at 11:30. I get notification at 11:30 that my order was canceled with no reason why. So guess what, I have no lunch today!! First and Last time I use Grubhub !!!!
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Posted 4 weeks ago
Made a purchase a few days ago GrubHub charge my card for nearly $20 more than the order total multiple receipts in hand from restaurant and GrubHub stating the price. Ordered during a GrubHub promotional discount when the amount finally cleared my card I contacted GrubHub to attempt to resolve. GrubHub blames the restaurant. It is a local restaurant that I work hand in hand with constantly I am very much aware of the pricing. In my opinion GrubHub is an extreme scam that uses the blame game to confuse customers to attempt to make and maintain as much money as possible by any means necessary. The delivery driver that brought my food was exceptional and received her tip in cash. She has delivered to my house numerous times. And because of this GrubHub will be taking money out of her pocket too.
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Posted 4 weeks ago
This company SUCKS! DO NOT USE THIER “service.” Ordered food for delivery, the restaurant called to ask when we were planning to pick up my food (after almost an hour!). Called GarbageHub to cancel order and was informed they couldn’t because our order was still being prepared in the kitchen….we were eating our food while I was in the phone with this CRAPPY COMPANY!!! NEVER! NEVER USW THIS COMPANY!!! NEVER AGAIN!!!!
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Posted 1 month ago
Paid 33$ for food to arrive late and cold
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Posted 1 month ago
Wil never use Grub Hub again....not the driver or restaurant fault but the way they bill and add a lot of fees which doubled the cost of a $16 salad The restaurant recommended them but had no clue all the fees and Grubhub chose the amount of tip without allowing me to adjust and was not allowed to change Also got billed before I saw all the fees and too late to cancel..not good business Customer service was very rude and unhelpful Bad experience and will not use again
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Posted 1 month ago
I ordered from Jets Pizza. I have an offer from my bank for free delivery through Grub Hub. Well, the delivery was free, but i was charged almost double what the order should have been. The receipt with the pizza said $16.79. I received an email from Grub Hub. They charged me $30.23! I got no help when I called Grub Hub! I will never use Grub Hub again, even with free delivery! Nothing else came close to free!
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Posted 1 month ago
The criminal that threatened us we were told would not get anymore of our orders. Grub hub sent the same criminal back AGAIN.
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Posted 1 month ago
Customers broke in USA
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Posted 1 month ago
I don't understand why people take these jobs and then you go to work hungry. Who goes to work hungry and starts picking at other people's food!!... It's funny how it doesn't want to upload my photos!
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Posted 1 month ago
Minus.. Grubhub sucks plus they have higher prices than what they have it in restaurants
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Posted 1 month ago
blatantly lies to customers and does nothing to rectify situation. never have these problems with doordash or uber eats.
grubHub 1 star review on 30th March 2024 grubHub 1 star review on 30th March 2024
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Posted 1 month ago
Took them 3 hours to cancel my order, past the point where they should have known the restaurant wasn't going to be able to provide and past the point where I can order from a different restaurant. Next 1000 dollars I spend ordering food will not be going their way probably more if I take a liking to a different service. Honestly going back to places that have built in delivery like Pappa John's seems like the move.
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Posted 1 month ago
Last night I ordered food and the delivery driver picked up our food and after he picked it up said it was delivered and sent a fake picture and never got it. He took our food for himself and grub hub wouldn't give us our money back or give us credit for it very bad experience.
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Posted 1 month ago
My order was cancelled after waiting an hour, I was told my money would be refunded to the original payment but it wasn't. I was finally able to see that they refunded the payment to a card I haven't used in 6 months. This is the second time this has happened. The first time could have been an accident, but the second time looks like a scam. There have been other lesser issues, but this is the straw breaking the camel's back. When something goes wrong, which it does, you are always SOL with Grubhub.
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Posted 1 month ago
grubHub is rated 1.1 based on 593 reviews