grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,866 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Current location feature does not work, unable to cancel orders, not willing to resolve issue.”

Helpful Report

Posted 2 months ago

“One of the worst platforms to order with. Wait time to chat with representatives is always more than 5-7 minutes and chat representatives doesn’t do anything other than saying sorry and closing the chat with any response or resolution. I have experienced this several times in a row.”

Helpful Report

Posted 2 months ago

“only giving one star because customer service did the bare minimum but helped so i gave them grace. I waited an hour for my food and it never arrived and was placed at an address 20 minutes away from my house. My address was clearly stated. Customer service said they couldn’t do anything but provide a refund and give store credit. I am absolutely disgusted, what a lack of professionalism. Never order from here unless you want to wait an hour for our order and never receive it.”

Helpful Report

Posted 2 months ago

“Special instructions are not followed, orders are delivered wrong, and food isn’t prepared right or arrives cold and then when you want a refund, they won’t give it to you because your food has arrived that way SO many times that they won’t give you any more refunds!! Great company, so much for them helping customers.”

Helpful Report

Posted 2 months ago

“I ordered. They cancelled my order because I'm out of service area. They won't refund my credit card. Only will give credit to the business that I can't use. Apparently the highest person that is in authority that works there. Also refuse to give employee id number. There are a ton of complaints on the better business bureau. Now, there's one more”

Helpful Report

Posted 2 months ago

“I have had the wrong food delivered to me after waiting for an extra hour over the hour and a half wait I already had. I've been pushed off for two hours only for them to cancel my order. I received a cold and undercooked burger that took two hours to deliver. I just recently had another order canceled. I'm done with GrubHub!”

Helpful Report

Posted 2 months ago

“Food delivered way past the promised time. Cold. Only got a fraction of the order. Driver blamed the restaurant. The restaurant blamed the driver. Each entity told me to call the other to resolve. Not the first time this has happened. I will never engage GH directly and I will not order from restaurants that partner with them.”

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Posted 2 months ago

“Terrible and rude drivers, with horrendous customer service”

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Posted 2 months ago

“Do not use this app. If you have an issue with a delivery driver on their platform they won’t restrict them they will keep letting them pick up your orders. No matter the complaint stealing or eating your food. This app really does suck and not worth a penny.”

Helpful Report

Posted 2 months ago

“Horrible customer service. Can’t talk to a HUMAN BEING you get routed to an AI chat bot and they NEVER answer you!! Good luck getting a refund!! Food arrives cold more than 50% of the time.”

Helpful Report

Posted 2 months ago

“Order food with Grubhub and had a terrible experience. First they delivered to the wrong house don’t know how you do that when it’s on the app. Then reorder said it was on the way and after 2 hours of waiting the order was cancelled. Then they tried to give me a credit which is stupid because I would never use them again. Don’t use Grubhub they suck just got pick up your damn food.”

Helpful Report

Posted 2 months ago

“Worst drivers possible. They can’t read addresses”

Helpful Report

Posted 2 months ago

“I ordered a meal from one of my favorite restaurants, Lotus Thai in Memphis Tn. I never got the food. The driver was in touched, I saw a call hours after. I have live chat, phone call in an effort to be reimbursed for 50.28, They asked for my order number and I supplied everything that they needed. They said its beyond 48 hours so they will not reimburse. I asked, Is this the way you treat your customers? the young ones on chat was nice, kind, they were in sympathy however I am still not able to get the funds. I just wrote an email to your corporate office regarding this matter. Grubhub no matter how big you are if you treat your customers this poorly, its only a matter of time that you will feel the effects of negative things you have caused. I would not even given any star, but I had to choose even one to write this, however your company is not even deserving of the one star.”

Helpful Report

Posted 2 months ago

“I WILL NEVER, NEVER NEVER USE GRUBHUB AGAIN. MY FIRST TIME USING THEM IN BROOKLYN NY. THE DELIVERY PERSON CAME TO MY ADDRESS TOOK A PIC OF LIKE HE DROPED IT OFF AND TOOK THE FOOD AND LEFT. IA M DONE' I HATE THEM. IF YOU SMART YOU WILL USE DOORDASH OR INSTACART. I CALLED CUSTOMER SERVICE AND THEY REORDERED THE FOOD. THAT WAS NOT GOOD ENOUGH THEY SHOULD HAVE REFUNDED ME ALSO. NEVER AGAIN. NOTHING THEY CAN DO TO MAKE WANT TO USE THEM AGAIN EVEN IF THEY WERE THE ONLY DELIVERY. I WOULD DO WHAT I DID WHEN I WAS YOUNGER BEFORE A GRUBHUB...”

Helpful Report

Posted 3 months ago

“Unreliable and terrible customer service”

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Posted 3 months ago

“Order was never delivered but they say it was confirmed. Never use them”

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Posted 3 months ago

“Grubhub as a company sucks. When they send drivers out and they bring you the wrong order or don’t bring the complete order you have to wait ten years for your refund instead of them resending your food and then they want to offer you a stupid $5 credit. I will never use Grubhub again because they are horrible. I’ll use DoorDash instead.”

Helpful Report

Posted 3 months ago

“They bring partial orders and do not refund you . Driver steal items and you are not reimbursed full amount for missing items”

Helpful Report

Posted 3 months ago

“Ordered a pizza Hut using their app. A little 12" pizza with a 12 oz drink was $35 with tip. It said delivery was 35 minutes, after 90 minutes and no delivery I called to complain. Canceled my order through the real Pizza Hut store ph number. Their drivers suck. Delivery was only .7 miles from the store in a small town. Don't ever use Grubhub site. Call the actual store you want the food from.”

Helpful Report

Posted 3 months ago

“I thought it was just me till I read all these one star reviews. I ordered Burger King like 2 miles from my office. at 4:05pm they pushed delivery back twice and said food would arrive at 5:40pm. I cancel my order and rejected there credit never to be used again!”

Helpful Report

Posted 3 months ago

grubHub is rated 1.1 based on 1,866 reviews