grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually get my food cold and their customer service is a dragged out process”

Helpful Report

Posted 1 month ago

“Their drivers don't know how to read directions and continuously deliver to the wrong address. Gh will provide a code for drivers to verify. Order with customers, but they don't use it. Horrible, Horrible,Horrible.”

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Posted 1 month ago

“Order was to arrive at 7 am and I get an e-mail at 7am that says my order was cancelled. When I called, they said it was cancelled because they could not find a driver to deliver”

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Posted 1 month ago

“Wow. I know I live in the stix, but whataburger is 5 minutes away. 2 hours later estimated delivery. And just got an update thelat my order was cancelled. Will never use this service again.”

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Posted 1 month ago

“Never received our order and they said they couldn’t be refund as there had been too much activity on our account that I used for the first time tonight. Feel totally conned. Will never use this service again”

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Posted 1 month ago

“Your app is a joke!”

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Posted 1 month ago

“Used GrubHub for the first time today not only did they miss half our order, I had to go to Pizza Hut and pick it up and still pay more money, and grubhub only reimburse part of our money. So disappointed !!!”

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Posted 1 month ago

“everytime i have used GrubHub somethign has always been wrong with my order, and it's impossible to get help resolving it”

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Posted 1 month ago

“This is the worst service I have ever used and will never use it again . Waited 2 hours for my order only for them to cxl it and kept updating saying it was on it way. I called the store and was told my order was never picked up and unfortunately it was threw away because the store was closed. GrubHub can go to HELL.”

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Posted 1 month ago

“I have Grubhub+ Membership because of Amazon Prime. I have never checked my bank account for the refund since they tell me I will still get it. It's been a year or two and noticed that they never give me the refund. It was also my bad for not checking it. Never ever using this platform again. I'd rather use DoorDash or UberEats than this fraud app.”

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Posted 1 month ago

“If I could say negative 10 stars I would. This was my first experience with Grubhub. I pre-order 2 hours before I wanted food delivered and it came 30min past the specified time. I called the restaurant and they said they had no delivery orders. I noticed the grubhub driver had supposedly been waiting on order for 15min. I reached out to him and he stated the order was just getting done. As a reminder, the restaurant (Captain 'D') already stated there were no online orders and I needed to contact Grubhub directly. I did that and the response was they saw no order for me or where the delivery driver was from. They said I would have to contact the restaurant directly. I gave up on the idea that either company was going to own there mistake. Doordash is much better.”

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Posted 1 month ago

“DO Not order from Grubhub! The driver claimed he tried to call me and he placed the food outside not at my door, took a picture then took my bag back in his car and drove off. So I go check my phone to look at the picture to see where my food is. It's gone!!! So I go back on the app to notify that I didn't receive my order and I want my money back on my credit card. They didn't do that, when I specifically asked for my return to be back on the same method I paid. No these people put it on Grubhub credit. You think I'm going to order from you again after this?? No way.”

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Posted 1 month ago

“awful . Just awful. Call center in another country and they don't help. At all.”

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Posted 1 month ago

“F'n awful. There are always missing items from my orders. While you get a refund, you then have to wait in many cases 2 hours for new food. They never give vouchers or do anything to make it right for their customers.”

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Posted 1 month ago

“I don't know how it happened, but the order went through when I was just trying to see the price. I cancelled within seconds. A message came up that I was successfully able to cancel due to the order not being started. Then, in a few more seconds, I got a message that said there was an error and to contact Grubhub through chat. By the time I got a person I was told that I was no longer able to cancel it. I would have never paid $43 for $20 worth of food. When I complained, I was just offered a $7.00 credit. Yipee! It doesn't matter because I won't be using them again.”

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Posted 1 month ago

“Not once, not twice but EVERY TIME I order from GrubHub there is a problem! The savings from being an Amazon Prime member is just not worth the aggravation.”

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Posted 1 month ago

“After having my order delayed several times due to delivery pause after placing my order, I complained as I’m not in the habit of tipping for an order 2+ hrs late. The minute delivery resumed, my order was canceled which GH blamed on restaurant. I called restaurant, they don’t have the ability to cancel app orders, GH drivers do which they continued to blame restaurant even after being told it was their driver! This is entirely unacceptable & ensures they’ve lost the business of several people. Hope it was worth it, GH appear to be charlatans”

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Posted 1 month ago

“I received an incomplete order, and reported the issue. GrubHub said that couldn't help to replace the missing items, nor provide a credit of any kind because I received a refund for a botched order in the past. I'd recommend Door Dash over GrubHub ANY day!! The only reason I used GH is because of my free Amazon Prime perks. Never again though.”

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Posted 1 month ago

“Never received my order. Reached out, did not get a call or text back.”

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Posted 2 months ago

“Terrible service when even provided, drivers don't pay attention to instructions, even on as simple as: hand it to me. Orders are often wrong or incomplete. Also, even with marked-up prices and excessive fees, they have almost never been within an hour of their own time hack”

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Posted 2 months ago

grubHub is rated 1.1 based on 1,728 reviews