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grubHub Reviews

1.1 Rating 593 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

1.1

Based on 593 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 28th April 2024

grubHub 1 star review on 26th April 2024

67

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I continuously receive text messages that my order will be ready for pickup between a certain time at a specific restaurant. The issue is I DON"T HAVE A GRUBHUB ACCOUNT! I tried to call the customer service number to have it removed, but that hasn't worked. They ask for my name when I call and tell me I don't have an account. That's the only thing they get correct and have not removed my number and inform the idiot that mistyped his phone number to correct his.”

Posted 1 week ago

“Ordered Taco Bell. Specifically said do not show up without sauces. Request completely disregarded. Food left at door without sauces. About the 12th time this has happened. Spoke to supposedly important people to no avail. Do not order from GrubHub. They can’t manage simple logistics and do not deserve your business.”

Posted 1 week ago

“I am not surprised GrubHub only has a 1.1 stars rating. They persistently forget my drinks. Their Customer Service is a complete scam. I recently had an order that took well over an hour to deliver and arrived cold. When I called Customer Service they offered me a $5 credit (on a $25 order). When I complained further they went up to $7. I asked to speak to a Supervisor who offered me $15. DO NOT USE GrubHub if you have any other choice.”

Posted 1 week ago

“Has delivered the wrong thing or missing things multiple times. Refuses to make it right. Horrible service.”

Posted 1 week ago

“NEVER use Grubhub I placed a breakfast order from McDonald. My order was delivered to the wrong address called customer care he allegedly called McDonalds and they said they would do a reorder, 30 minutes later I received a notification that my order was cancelled because McDonald’s could not fulfill my order due to it was lunch. I called customer care back and only thing the representative advised me was McDonald’s could not fulfill the order. What a joke. App has been deleted from my phone never again. Count your days Grubhub”

Posted 1 week ago

“What a joke, they honestly stole our money, they charged us 30% more for an order we picked up.”

Posted 2 weeks ago

“I have zero idea what has happened to Grubhub, but my recent orders are ALWAYS F'ed up. The most recent order got rerouted to a restaurant 15 miles away, while the same chain has a location 5 blocks away. Their customer service people don't care about their customers and just blow off customers and blame them for Grubhubs mistakes. I have a free trial through Amazon and will not be continuing with them past that trial.”

Posted 2 weeks ago

“GrubHub decided NOT to refund my missing Golden Spice smoothie that was part of my Fix & Repeat meal order. Apparently, the smoothie is seasonal and was no longer supposed to be on the menu but I didn't find this out until I spoke with the restaurant manager who said that it had been removed from their online menu and they refunded my money and GrubHub needed to approve the refund. When I contacted Grub Hub they refused to refund me. They said I had too many issues with past orders and I would no longer be receiving any refunds. I told them that this was not right as they were punishing me for restaurants and delivery drivers mistakes, which I had no control over. They still refused to refund me. I had to file a dispute with my credit card company who refunded me my $11.50 and went after GrubHub. I also filed a complaint with the BBB and this is my 5th review that I have written about GrubHub and their shady business practices. They have 3 lawsuits filed against them and I am surprised they remain in business. I will NEVER order from them again!”

Posted 2 weeks ago

“We ordered online via Yelp/Grubhub and it said it would be 30-50 minutes. After 65 minutes, I called the restaurant, and they said the driver had picked it up 30 minutes prior. I called GrubHub and they looked up the order and said it had been delivered 25 minutes prior. I said it had not. They said to look on the doorstep. It was there, cold. We had been in the room next to the door with a dog who barks anytime anyone gets near the door, knocks or rings the bell. We had heard nothing. The driver had dropped off the order without even knocking or ringing the bell. Never GrubHub again!”

Posted 2 weeks ago

“Place in order for Taco Bell. Informed later that something has happened with the driver and they’re sending a new driver so Taco Bell order which has already been prepared was to be expected in another hour. Contacted customer service with a refusal for a refund and no understanding of why no one would eat our old taco. DoorDash from now on. I’ve never had that issue w them”

grubHub 1 star review on 15th April 2024

grubHub 1 star review on 15th April 2024

grubHub 1 star review on 15th April 2024

Posted 2 weeks ago

“The absolute worse experience. I canceled an order and grub hub refused to reimburse me. Don’t use!!!!!”

Posted 2 weeks ago

“Horrible, basically if you read the comments below, everything they are saying is true. Just stay away from them”

Posted 2 weeks ago

“Poor customer service and slow response time in order to cancel an order that should’ve been delivered. I basically got robbed. You guys suck!”

Posted 2 weeks ago

“Everything about this service is bad. Drivers never show up on time, forget order items, or most of the time, never even show up with the food. In the past 6 months I can count on 1 hand how many times I’ve had a successful order. Also, we have grub hub + which is supposed to reduce the costs of service fees, and decrease the delivery time. This is not the case, Grub Hub increases the cost of the items for delivery to make up any difference in these “removed fees” I placed an order for Taco Bell and the total came out to about $42, with priority delivery. Our driver took 2 orders before picking up my order. What should have been a 20min delivery, took upwards of an hour - just to ultimately be canceled. I drove to the Taco Bell myself - placed the order and left spending only 25 bucks Help center is utterly useless, wait times are incredibly long, and you communicate with people with the IQ of a grape, that’s right, a grape has more competence than these people. Order didn’t get delivered? Here is a $5 coupon to make up for the $50 order we never got to you. Ridiculous.”

Posted 2 weeks ago

“Our last 5 orders have been wrong. I cannot believe that the GrubHub drivers can't check the order before walking out the door with it. I bet there are hundreds of customers just like me that are fed up with GrubHub. On Monday I am going to see about starting a class action lawsuit against this company.”

Posted 2 weeks ago

“I call the restaurant for a update on my order. I was told that a pickup with in five minutes.Great I told her. Two hours later no order. I call the restaurant again and was told the order had not been pickup and for me to call them. I did call grubHub and was told it was pickup only. Why would I call a third party just to make an order to pickup up myself. The service advisor didn't even offer to have the order pickup for me. LIKE THAT WAS EVEN A POSSIBILITY. What is the sevice that they provide anyway?Thanks but not thanks to grubHub.”

Posted 2 weeks ago

“Are there 0 stars. Never again will I use grub hub.”

Posted 2 weeks ago

“There is always something missing. The food always arrives smashed or messed up. I would definitely use a different service and avoid the trouble all together!”

Posted 2 weeks ago

“Always, always, always is the order late. And not by minutes….over an hour! The food is always cold and customer service doesn’t care. They offer a $10 credit off your next order. Who wants to eat late cold food? They make promises they won’t honor and truly don’t care.”

Posted 2 weeks ago

“Delay, delay, delay. This has happened more times than I can count. What a worthless company and service this is. Substandard drivers, substandard service. I only did this because I am a Prime member. Hey Amazon, wake up...Grubhub is trash.”

Posted 2 weeks ago

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grubHub is rated 1.1 based on 593 reviews