grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,958 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,958 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered extra crispy chicken from kfc (7 piece double mash meal) and they sent me some original soggy chicken instead, I contacted Grubhub support and they would not help or refund me anything, I was told I wasn’t able to get a refund because of unusual complaints? My order gets messed up and I have to just take a loss according to this company.. and now it’s not even letting me upload the photos of the soggy original chicken I received smh”

Helpful Report

Posted 5 months ago

“Horrible service. I've tried them twice. I only tried them the second time to use my $7.00 credit from the first time. Orders never arrives on time no matter how many delayed notifications you receive. When it does show up I've wasted my money because I'm afraid to eat it due to food borne bacteria. Hot foods are cold. Cold foods are hot Salads are heat wilted. I got the service as an Amazon perk. Not worth it.”

Helpful Report

Posted 5 months ago

“Every time I order from them they give me an inaccurate time frame of delivery which usually ends up in this case taking 2 hours and when you say something to them about it all they give you is excuses and half the time that I order from them my food never even gets delivered to the correct address personally I see why everyone prefers doordash at least they can get it right”

Helpful Report

Posted 5 months ago

“To grubhub I've order several times & never get the correct order or they did t deliver it at all. I'm tired of dealing with a one star establishment. All their reviews are 1 star reviews .”

Helpful Report

Posted 5 months ago

“I have ordered 2 times from grub hub . The first time my food was over cooked and inedible . It was a 60 dollar order , they gave me 5 bucks back . Today I ordered 65 dollar order and it was delivered to the wrong house and they said since I’ve been credited 5 bucks one time previously”

Helpful Report

Posted 5 months ago

“I've tried Grub Hub 3 times and three times they didn't deliver me the right food or any food. I'll not be trying a fourth time. Waste of money for horrible customer service and drivers.”

Helpful Report

Posted 5 months ago

“Grubhub is the worst! I place an order and it gets delayed. Then it gets delayed again and again and again and again. Then when I'm really aggravated and about to pass out from a lack of sustenance, I cancel the order....always a bunch of flack before they will cancel it. Then I eventually eat a bowl of cereal. I don't know why I put myself through this but I promise I will not be doing it again!!”

Helpful Report

Posted 5 months ago

“Never receive my food and it’s always cold everytime. The dashers are horrible and can never take responsibility for anything.”

Helpful Report

Posted 5 months ago

“Ordered two meals from McDonald's, all that arrived was a single burger. Called the driver and he told us "not my problem" then hung up, called grub hub, same response. Called McDonald's, they won't refund and had the rest if our food but threw it away. Yeah it's easier and cheaper to just go yourself. This company needs to die off.”

Helpful Report

Posted 5 months ago

“The worst business ever!! Deserves 0 stars. I placed an order today, the driver did not deliver my order to my address. Reached out to customer support, the supervisor told me she won’t be refunding me. Let her know I had proof, she still wouldn’t. I need my money back. Idc”

Helpful Report

Posted 5 months ago

“Very bad experience. I wouldn’t recommend this service to anyone.”

Helpful Report

Posted 6 months ago

“First our order showed as out for delivery, then it showed as not having a driver, then a new driver was assigned, then that driver personally called me to say the establishment told them someone else had picked up the order. While I was in the grubhub help chat trying to get help, I got the email saying there was a delivery issue and they cancelled the order AND kicked me out of the chat. When I was finally able to get back in the chat, there rep Franklin was not interested in making this right at all and tried to make me feel like I was mistaken about the whole situation. This is completely unacceptable. I will be investigating how to lodge a formal complaint against the company and will be moving my business to another delivery service from here on out.”

Helpful Report

Posted 6 months ago

“Grubhub will let you place an order but then they cancel it and say the store is closed. I call the store and they are open. Grubhub wants your money but doesn't want to deliver. They even tell you that you wrong when you call and tell them the store is open. Grubhub sucks.”

Helpful Report

Posted 6 months ago

“My orders are always delayed at least twice per order.”

Helpful Report

Posted 6 months ago

“They do not have couriers in my area. Meal delivery is hit and miss in the Sprigfield, MO area. I will not use them in the future.”

Helpful Report

Posted 6 months ago

“They do not deliver your products to your house and they still charge you.”

Helpful Report

Posted 6 months ago

“Grubhub is a SCAM! Their driver delivered to the wrong address and they refused to refund my money.”

Helpful Report

Posted 6 months ago

“I've tried over and over again, giving them A chance to make things right. But they never respond, never help, and never own up to their promises. DO NOT USE GRUBHUB!”

Helpful Report

Posted 6 months ago

“First time ordering using them and never again!!”

Helpful Report

Posted 6 months ago

“Absolutely unacceptable service two delays to get my order that got canceled after two hrs and the insult was the 5 dollar coupon they offered and this is not the first time i have had this happen from them think they need to rethink how they run there business”

Helpful Report

Posted 6 months ago

grubHub is rated 1.1 based on 1,958 reviews