grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,837 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited 3 hours for food and then they cancelled the order. Refusing to refund my credit card. They want to issue a credit to my account which not only expires but I will never use because I will never use. Worst experience.”

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Posted 2 months ago

“First experience with Grubhub. Order arrived 2 hours after time given for delivery. Already paid and tip given so no refund. Offered $5 credit for future order but there won’t be a future order with grubhub”

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Posted 2 months ago

“if there is problem w ur food they don’t help u at all i have had many many driver steal my food”

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Posted 2 months ago

“MY FOOD WAS ICE COLD AND MY DRINKS DIDN'T EVEN HAVE ICE LEFT IN THEM. IT TOOK OVER 2 HOURS TO RECEIVE MY ORDER AND GRUBHUB DID ABSOLUTELY NOTHING ABOUT IT! MEMBERSHIP CANCELED AND WILL NEVER USE THIS SERVICE AGAIN!”

grubHub 1 star review on 7th August 2025

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Posted 3 months ago

“Ordered a burger, add on something from another store, no delivery fee. I ordered water from Walgreens. Water got delivered, they didn't charge a delivery fee, but did charge small order fee, service fee. Was supposed to be 23 minutes for the burger, after 60 minutes, I tried to cancel, you cannot cancel, waiting another hour, they canceled the order.”

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Posted 3 months ago

“THE WORST CUSTOMER SERVICE EVER!!!”

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Posted 3 months ago

“"Groho como plataforma de reparto deja mucho que desear. Permiten que la inteligencia artificial tome decisiones sobre los conductores, sin oportunidad de defensa. Además, es imposible hablar con un supervisor porque todo está blindado tras un pobre servicio al cliente. Suspenden las cuentas sin previo aviso, bloquean el acceso a la información personal y a los registros de impuestos. Además, impiden retirar el dinero de la cuenta de forma instantánea. El peor servicio y las peores resoluciones que he visto en una compañía de reparto." "Groho as a delivery platform leaves a lot to be desired. They let artificial intelligence make decisions about drivers with no opportunity for defense. Additionally, it's impossible to speak with a supervisor because everything is shielded behind poor customer service. They suspend accounts without warning, block access to personal”

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Posted 3 months ago

“Grubhub sucks. Delivery times are never accurate. My order arrived over 30 minutes late and was cold and poorly prepared. I filed with a grievance with customer care for a refund and they offered me a $7 credit via email on my next order, saying that was the best they could do. Checked my email and they sent me $5. Laughably bad.”

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Posted 3 months ago

“Grub hub place an order and had it delivered & charged me for it that I never actually placed. When I called them & spoked to to supervisor, she told me there was absolutely nothing she could do about it, so basically, they ripped me off for a $72 order I never placed. I’ll never order again from them”

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Posted 3 months ago

“Tried using Grubhub. Terrible service. I suggest merchants contract with other delivery services that held their drivers accountable for food safety. My food always comes late, cold, unsealed and messy. They offered couple dollars refund for the inconvenience. Hard to get in contact. Once you do, they offer $5 credit and you have to it use within 30 days. I’m going back to DoorDash. Unfortunately, the place I like to order from doesn’t contract with DoorDash. And I ordered a lot from there every week for work. So I won’t be ordering delivery from there again. I contacted the owner so hopefully they use another delivery service.”

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Posted 3 months ago

“The order arrived on time but the driver did not understand English. I got my order which he handed me, but when I opened the bag the iced tea was missing. I called the driver but he didn't understand what I was asking. I couldn't find the store's number so I got cheated out of a $3 iced tea drink. I won't use Grubhub anymore even though it's free delivery with Amazon Prime.”

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Posted 3 months ago

“I ordered a sandwich and another item thru grub hub. Apparently my partial order was refunded. I recieved the notification via email. Because my order was below the minimum requirement, I was charged extra to meet the minimum requirement. I wasn't given the option by grub hub or the restaurant to either cancel the order or given the opportunity to substitute something in place of the sandwich, or given the option to choose another restaurant. These decisions were made for me and a very poor customer service decision! Plus, I had no choice but accept the order and it was cold when I got it!”

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Posted 3 months ago

“Grubhub is the worst delivery service in the history of delivery services. They are ALWAYS late and the food is always cold. I write in and I'm told that I can't get a refund and they don't honor their on time guarantee. I gave them multiple chances because I got the service free with Prime, but I'm now paying extra for DoorDash who is 20 million times better. I will never use Grubhub or their sister company UberEats ever again!”

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Posted 3 months ago

“What, thought, mind, mŶⁿɗ¡¿¡¿¡¿ ᵟ”

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Posted 3 months ago

“Cold food and late..poor customer service”

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Posted 3 months ago

“They are rude and they don’t listen they try blaming me for a order I didn’t receive so I contacted customer service and they refused to take note I didn’t receive my order”

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Posted 3 months ago

“Worst experience!! Said food was delivered but it was not. Grubhub would not give me a refund only a credit. Tried to use the credit and same thing happened, same driver!! I guess they just take the food and get paid and Grubhub keeps using them!”

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Posted 3 months ago

“GrubHub is truly a joke. Three times in one week my order was canceled. Why does GrubHub offer service in areas where they can't provide delivery. They are truly a joke now. We just closed our account and deleted the app.”

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Posted 3 months ago

“You’re asking, “What went wrong?” I’ve been waiting in the help chat since 11:06pm and it’s 11:55pm right now. There’s still 5 people ahead of me. That’s what’s wrong. What is the point of contactless delivery if the driver needs the pin? Every single time they want the pin. At this point I’m going to switch to DoorDash because it’s faster and it’s contactless. I’d rather pay a bit more than deal with Grubhub. Waiting to chat with customer service since 11:06pm ( still waiting) is ridiculous.”

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Posted 3 months ago

“I'm an ISO for merchants and have had severe issues getting Grubhub to integrate with Clover. It takes literal months to speak to anyone that's above their support team, and even then, nothing has gotten done. Again, it's been MONTHS of phone calls with nothing even moving slightly. This business model WILL fail. Just a matter of when”

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Posted 3 months ago

grubHub is rated 1.1 based on 1,837 reviews