I ordered a meal from a restaurant (Texas De Brazil) on August 17th that GrubHub initially said would be delivered at 9:23PM. It showed that it was out for delivery at 9:17. The restaurant closed at 9PM. The restaurant is approximately 1.5 miles from my house. I received an updated delivery time of 9:47-10:02 showing the driver left the restaurant and went the opposite direction just as I saw in the initial delivery time. I called GrubHub and cancelled the order at around 10PM. I asked for my credit card to be refunded and the supervisor I spoke with that night said that I would receive credit within 2-3 business days. Today, a week and a half later, I spoke with a supervisor to see why I hadn't been refunded. The supervisor refused to help saying that I have to receive GrubHub credit which I do not want and expires after 90 days. This way they get to keep my money for poor service that was never delivered and was promised to be refunded to me. This is wrong! If I could give zero stars I would