grubHub Reviews

1.1 Rating 582 Reviews
2 %
of reviewers recommend grubHub
1.1
Based on 582 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
grubHub 1 star review on 22nd April 2024
Fasil Bogale
60
Anonymous
Anonymous  // 01/01/2019
They enhance the prices, an order will cost $50 but is i picked up is $24
Helpful Report
Posted 7 months ago
GrubHub is not the worst delivery I have ever gotten. But it's far from the best. Most of the time if, I order just a combo of this or that from some restaurant. You can do just fine using GrubHub. It's when you start to add on the small stuff that things start to get messed up. Like today I ordered from KFC and in that order, I was 1 Crispy Colonel Combo Extra Crispy, w/ Cole Slaw, Iced Tea 1 Mashed Potatoes & Gravy 1 Mac & Cheese 2 Honey Mustard Sauce Well, when I got my order there was no Honey Mustard Sauce and instead of an iced tea, they sent me what tastes like a Coke could have been Pepsi. Well, when I sent a text to the delivery driver and asked if she had checked my order because my Honey Mustard Sauce was missing and that they had given her a soda, not ice tea. The delivery driver replayed sorry about that. They don't allow us to check the orders. But I did ask if they had gotten everything. Now I would like to know-how in the world large companies like GrubHub would not allow an order to be checked before they make the delivery. It only makes sense that they would have their drivers check the order to make sure the order is correct. So that their customers are pleased with their service and would be willing to order from them again. At least I can say that when I call GrubHub customer service, they did give me a refund of my order for almost half do to the fact that my ice tea was part of a combo meal. But they should still allow for the orders to be checked before they leave the restaurant.
Helpful Report
Posted 3 years ago
grubHub is rated 1.1 based on 582 reviews