PattiR
GrubHub is not the worst delivery I have ever gotten. But it's far from the best. Most of the time if, I order just a combo of this or that from some restaurant. You can do just fine using GrubHub. It's when you start to add on the small stuff that things start to get messed up. Like today I ordered from KFC and in that order, I was 1 Crispy Colonel Combo Extra Crispy, w/ Cole Slaw, Iced Tea 1 Mashed Potatoes & Gravy 1 Mac & Cheese 2 Honey Mustard Sauce Well, when I got my order there was no Honey Mustard Sauce and instead of an iced tea, they sent me what tastes like a Coke could have been Pepsi. Well, when I sent a text to the delivery driver and asked if she had checked my order because my Honey Mustard Sauce was missing and that they had given her a soda, not ice tea. The delivery driver replayed sorry about that. They don't allow us to check the orders. But I did ask if they had gotten everything. Now I would like to know-how in the world large companies like GrubHub would not allow an order to be checked before they make the delivery. It only makes sense that they would have their drivers check the order to make sure the order is correct. So that their customers are pleased with their service and would be willing to order from them again. At least I can say that when I call GrubHub customer service, they did give me a refund of my order for almost half do to the fact that my ice tea was part of a combo meal. But they should still allow for the orders to be checked before they leave the restaurant.
3 years ago
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grubHub has a 1.1 average rating from 603 reviews

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