grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,604 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The grub hub driver could not read or speak English - order totally wrong - ruined tonight’s dinner - I got 2 grilled cheese sandwich’s instead of Texas toast and Asian salad mix instead of ice berg lettuce - I tried to talk to him but he just said no English and left”

Helpful Report

Posted 2 months ago

“I ordered from a restaurant that is undergoing renovations, but GrubHub still allowed me to order. Will not give me a refund or credit, did not get my food, they will not help. Will never order from them again and will let everyone know about their poor customer service. It was not a delivery it was for a pick up.”

Helpful Report

Posted 2 months ago

“Very fed up. I places an order, which never arrived. I'm not sure where they took a photo, but it wasn't my house. This around 8:15. I had asked that they knock and hand the order to me. Around the time they should have been here, my dog started barking. In my rush to get to the door. I fell. I waited 20 more minutes and went back to check my phone. They said it was delivered. I again searched outside in the cold weather. It wasn't there. I called Grubhub, who said they would replace it. I said they should give me a credit also for the $25 I spent on this. They said they were only allowed to give $10. Now I have to wait another hour til approximately 9 or later to get this. I'm not sure who else I can call for delivery. I've been having health problems or could get it myself. Really annoying. They didn't care if I fell or got hurt either. I'll have to rethink ever using them again.”

Helpful Report

Posted 2 months ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

Helpful Report

Posted 2 months ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

Helpful Report

Posted 2 months ago

“This delivery system grubhub has isn't any good, they don't do as you ask when giving directions, they forget most of my food and then when you call the drivers they hang up on you, how rude. And then they want a tip for bad service. Not good at all.”

Helpful Report

Posted 2 months ago

“Horrible. It was late in the evening and they took over an hour to deliver THE WRONG FOOD. They delivered someone else's meal and would not redeliver. I don't eat pork. Now I am starving, no tacos for me. The meal they did deliver was leaking also - orange stuff all over the bottom of the bag.”

Helpful Report

Posted 2 months ago

“Ordered. 1 min later stated delivered. Well. They are 10 min away so yeh, no. Asked for refund. They stated it was delivered so no. Cancelled app. Disappointed.”

Helpful Report

Posted 2 months ago

“Terrible service. Have had several orders cancelled, will never use again.”

Helpful Report

Posted 2 months ago

“Signed me up for Grubhub plus without my permission.”

Helpful Report

Posted 2 months ago

“Ordered 2 times had trouble both times. 1st Order was missing items..2nd Order was canceled because restaurant was too busy. Back to Door Dash I guess.”

Helpful Report

Posted 2 months ago

“Terrible service”

Helpful Report

Posted 2 months ago

“Horrible-I’m done. Spent $31. 15th time-delivered to wrong place. I left explicit instructions and asked for a text upon arrival. Ignored. I reached the driver who returned but by then, In 18 degrees, my food was frozen solid! They refuse to refund! Stay away!”

Helpful Report

Posted 2 months ago

“Totally ludicrous customer service! I have $44 credit because my food sat on the counter over an hour and no driver was dispatched to pick it up and now the app won’t let me place an order! Talked to 2 different people about it and neither one was able to help.”

Helpful Report

Posted 2 months ago

“Take people’s money ruin orders !”

Helpful Report

Posted 2 months ago

“Placed an order, I watched the tracking no one picking it up . So I called to cancel. They said they would not cancel delivery. It took almost an hour for a driver to pick it up. Twice this happened, won’t order again.”

Helpful Report

Posted 2 months ago

“I wanted to add to my order, but without realizing it, I totally made an extra order. So I spent more money than expected and GrubHub was only able to give $10 credit. But they should try to make the app more better.”

Helpful Report

Posted 2 months ago

“Won't use Grubhub for Business Ever Again. I made a purchase for my employees using my company credit card. I need to rectify my receipts at the end of the month. I cannot download a receipt from the app and the website refused to believe that I was a human. I asked for help in the chat and was told to go to the website (tried, can't) or to screenshot the receipt from the app. What?? Do you really think that AP is going to accept a screenshot? Back to Doordash for all Co meals.”

Helpful Report

Posted 2 months ago

“I do.not suggest anyone ever use Grub Hub. They get orders wrong and expect you to pay for their mistakes. Now I use Uber Eats as they are competent and Grub Hub should go out of business.”

Helpful Report

Posted 2 months ago

“I received 2 gift cards for grub hub. I have been unable to redeem them because each time I try and error message appears. I have tried every sort of troubleshooting..reinstall the app, try on the website...all with the same results. I called the number on the back of the card and they had no answers..wanted me to send a pic, and wanted the contact information of the people who gave the cards to me. Ii have no desire to use grub hub again.”

grubHub 1 star review on 25th February 2025

Helpful Report

Posted 2 months ago

grubHub is rated 1.1 based on 1,604 reviews