grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 668 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 668 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Merrill C

Laura Van Duyn

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid 33$ for food to arrive late and cold”

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Posted 1 month ago

“Wil never use Grub Hub again....not the driver or restaurant fault but the way they bill and add a lot of fees which doubled the cost of a $16 salad The restaurant recommended them but had no clue all the fees and Grubhub chose the amount of tip without allowing me to adjust and was not allowed to change Also got billed before I saw all the fees and too late to cancel..not good business Customer service was very rude and unhelpful Bad experience and will not use again”

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Posted 1 month ago

“I ordered from Jets Pizza. I have an offer from my bank for free delivery through Grub Hub. Well, the delivery was free, but i was charged almost double what the order should have been. The receipt with the pizza said $16.79. I received an email from Grub Hub. They charged me $30.23! I got no help when I called Grub Hub! I will never use Grub Hub again, even with free delivery! Nothing else came close to free!”

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Posted 1 month ago

“The criminal that threatened us we were told would not get anymore of our orders. Grub hub sent the same criminal back AGAIN.”

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Posted 2 months ago

“Customers broke in USA”

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Posted 2 months ago

“I don't understand why people take these jobs and then you go to work hungry. Who goes to work hungry and starts picking at other people's food!!... It's funny how it doesn't want to upload my photos!”

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Posted 2 months ago

“Minus.. Grubhub sucks plus they have higher prices than what they have it in restaurants”

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Posted 2 months ago

“blatantly lies to customers and does nothing to rectify situation. never have these problems with doordash or uber eats.”

grubHub 1 star review on 30th March 2024

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Posted 2 months ago

“Took them 3 hours to cancel my order, past the point where they should have known the restaurant wasn't going to be able to provide and past the point where I can order from a different restaurant. Next 1000 dollars I spend ordering food will not be going their way probably more if I take a liking to a different service. Honestly going back to places that have built in delivery like Pappa John's seems like the move.”

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Posted 2 months ago

“Last night I ordered food and the delivery driver picked up our food and after he picked it up said it was delivered and sent a fake picture and never got it. He took our food for himself and grub hub wouldn't give us our money back or give us credit for it very bad experience.”

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Posted 2 months ago

“My order was cancelled after waiting an hour, I was told my money would be refunded to the original payment but it wasn't. I was finally able to see that they refunded the payment to a card I haven't used in 6 months. This is the second time this has happened. The first time could have been an accident, but the second time looks like a scam. There have been other lesser issues, but this is the straw breaking the camel's back. When something goes wrong, which it does, you are always SOL with Grubhub.”

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Posted 2 months ago

“Hi after 3 years on and off using Grubhub on a couple of my orders i didn’t receive my proper order apon calling customer service with proof of photos taken explaining my orders i was refused refund and Grubhub didn’t even try to resend to get my proper order. So please what ever you do avoid Grubhub you will get ripped off.”

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Posted 2 months ago

“Terrible service”

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Posted 2 months ago

“Had us wait two hours driver could not contact us. They had to go through their app they delivered to the wrong place made them re-order still charges full price no discount no nothing terrible service trying to get a hold of them and will not answer his phone when GrubHub tried to call him because we couldn’t call him, most pathetic company I’ve ever ever had food from delivered”

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Posted 2 months ago

“My first time using grubhub, the driver cancels my order siting a car accident is preventing him from driving down my street, it was a lie, no accident anywhere. They claimed i would get a refund in 2wks, why 2WKS??? The 2nd time my credit card wouldn't go thru & I got a message to call customer service, they said I would get an email explaining the problem. It's been 3hrs, no email so far. I try a different way to order & noticed going thru grubhub (most places make you pick a delivery service first, when it's grubhub the prices are different. (I hopped around to three different restaurants before I chose one I was willing to pay for & thats when my credit card doesn't go thru.) I went with Seamless and paid $4. For a burger that was 6.60 thru grubhub. Grubhubs prices are significantly higher then the actuaI prices on a menu. I won't be using them ever again.”

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Posted 2 months ago

“Terrible company never ever order from them”

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Posted 2 months ago

“Grubhub is garbage. I will dance on their grave when the competition edges them out. Trash service. They change their delivery times at will and refuse to cancel orders after they more than double the wait time. It's not the consumers fault that drivers do not want to work for your trash company and your wait times spike. I hope you all lose your jobs. Customer service actually hung up on me lol.”

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Posted 2 months ago

“Spent $90 including tip for food. All but fries and nuggets showed up, the picture taken of the delivery was pitch black, and the driver ignored my messages. Customer service said they wouldn't refund me, only give me credits for more of their services. I said absolutely not. They refunded me ONLY fees and my tip to the driver. I got $30 out of the $90 I spent and still had no dinner! Canceled as soon as I could.”

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Posted 2 months ago

“Grubhub corporate solution - terrible. Last minute order cancellation, few actual catering options. Too much stress for me.”

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Posted 2 months ago

“charged my account for 9 months without my permission and will not refund”

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Posted 2 months ago

grubHub is rated 1.1 based on 668 reviews