grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Placed an order only for no one to pick it up. Received a call from the restaurant letting me know they called grubhub and a driver would be assigned. 1.5 hours later I had to pick up my order which was cold. Grubhub will not refund my full amount. They refunded the drivers tip and delivery fee.”

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Posted 3 months ago

“THEY ARE ALWAYS LATE WITH THE FOOD COLD OR, MISSING FOOD, THEY SUCK.”

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Posted 3 months ago

“Grubhub - The delivery service where its drivers work 4 other delivery jobs concurrently, and guarantee your food cold!”

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Posted 3 months ago

“Terrible experience almost 2 hours for delivery called them twice. Was lied to the first time then I called to cancel the order but delivery driver pulled up after customer service couldn’t find my order. Delivery person put food on the ground instead of following delivery instructions. Overcooked and undercooked food”

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Posted 3 months ago

“My order came all wrong. Called to rectify and after passing me off a few times I was told someone from support will contact me in 3 to 5 days. We'll we all know what that means.....I am out of my order and order money. Charged m9ney to get a screwed up order. I don't understand why they just can't get me my original order and deliver it. But no they said they will not!!! Horrible customer service. Never again will I order from them and will let everyone I know to also avoid ordering anything from grub hub. Sincerely, very dissatisfied customer.”

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Posted 3 months ago

“Grubhub let me place an order through a restaurant that was closed and proceeded to say my food was delivered. Food never arrived, as the store was not open. Lost $54 (food plus driver tip). When I tried contacting Grubhub for a refund, they refused, saying it was 48 hours later. Needless to say I won’t be using them again.”

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Posted 3 months ago

“Did not even want to leave 1 star. The driver stood at the door like I needed to come to him. Food arrives ice cold advised on app was to get a full refund however wanted to chat to provide more info about driver and the order being wrong also. Even the supervisor wanted to offer 5.00 and change for this mess. I feel like the driver didn't care grub hub customer service or even the supervisor doesn't care. Very poor customer service. They will take the money but when stuff isn't correct no refund.”

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Posted 3 months ago

“Repeat failure to deliver. When contacting customer service if you don't respond with in 0.02 seconds asked are you still with me. Yes, I am still with you until you refund the money. No need to ask.”

grubHub 1 star review on 15th April 2025

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Posted 3 months ago

“Complete waste of time this service should be no longer a service just saying !!!!”

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Posted 3 months ago

“Ordered a pizza.. text says a ladie will be delivering.. a guy is walking up and down the street When my husband finally went out the guy Kept screaming at him for money in Spanish! He would not give us the pizza. My husband finally grabbed it from him. Contacted fun hub and they were pathetic! Ryan I spoke to via text! He said thanks for the feed back.. the driver Should be reports for aggressive and violent behavior!! I’m thinking of calling the police..”

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Posted 3 months ago

“Never use!”

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Posted 3 months ago

“my order was delayed almost an hour from a place 8 miles from my house....if I wasn't babysitting I could have walked the distance faster!!!”

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Posted 3 months ago

“Made a mistake with an order. Called seconds after and they told me that the order was already made and refused to refund my money. STAY AWAY FROM THIS DELIVERY SERVICE”

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Posted 3 months ago

“I orderd Starbucks today. 1 vente latte, 1 plain bagle w/cream cheese and 2 falafel pockets. The only thing I received was my coffee. I used the help, and they refunded the total amount of the food. So my total for 1 cup of coffee came to $17.78!! I got on a chat and after going back and fourth with a customer service rep, I asked for a manager. After several minutes complaining to that person, they offered me a $5 credit which can only be used in the next 30 days. Very disappointed. Not sure if I will use them again. I've had a much better experiance with DoorDash.”

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Posted 3 months ago

“You need to tell your drivers not to park in handicap spots and not to park behind cars!! In Springfield, Missouri!!”

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Posted 3 months ago

“Wish I can put 0 stars. Placed an order for lunch and was delayed. I did not get my order until 1:30 later. They charge you so much! Who wants to eat cold food? Waste of money. Will never use again.”

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Posted 3 months ago

“My order was over an hour late, and it's because the driver didn't get to the restaurant to pick it up. As a result, the food was cold and I could have gone there myself much faster. There seem to be a lot of reviews about their lateness. I'll know not to use them again. They suck.”

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Posted 3 months ago

“I would like to preface this by saying that I am not typically a Karen. I have had GrubHub for probably a year now. I have received my orders hours late, delivered to my neighbors houses, or simply not delivered at all. For the sake of getting my food, I explicitly stated in the instructions that my house is the only yellow house on my street. Somehow, my food ends up at the pink house next-door, or at the blue house next-door, or on the yellow house two streets over. It is truly baffling to me, how this company manages to stay in business with its unprofessional management.”

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Posted 3 months ago

“Orders dont come on time and items are wrong and today my order was canceled said tge email would tell me why, it didn't. So I called. Tge lady just kept repeating I'm sorry and didn't know why either. I said is your app not working g and she said I'm sorry. Was like talking to a wall. Will never use this service again.”

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Posted 3 months ago

“I ordered my food and after 3 times the delivery window changed, I contacted them to find out they didn't have a driver for my order. I asked for it to be canceled and refunded. I was told that that is not an option because the food was already made. I went to get my food and delivered it to my child who wanted dinner an HOUR after I ordered it. By the time I was almost home, the driver showed up and GrubHub called me asking if I picked up my food. They knew I did because I was on the phone with customer care while I picked it up and told them that I was doing that. They marked my ordered delivered on time and now I have been fighting with them for 3 days to get a full refund since I had to do their job. I shouldn't have to pay for food I paid a premium for and did their job. The food was cold and if I would have waited it would have been 1.5 hours after I ordered it. They are refusing a refund. Instead, I got a $2.59 refund and a $10 credit I don't want because I will not use this service again. My order was $19.87. Does anyone have any ideas on who to contact for a refund????”

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Posted 3 months ago

grubHub is rated 1.1 based on 1,728 reviews