grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,787 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything. Received email for 40% discount on next order but when order placed did not receive up to $10 off. Called to ask why, agent unable to give answers as to why promo did not work. Did not offer to extent credit of $10 and will not be using grubhub delivery service again. Horrible customer service. Very sad we will use door dash or Uber eats from now on. If I could have given a 0 star, I would have.”

Helpful Report

Posted 4 months ago

“I live in Covina and ordered from Alberto's Mexican food using Grub Hub. After ordering it had been a while so I checked the status of the order and it indicated the driver was picking up the food in Los Angeles 25 miles away. What? There is an Alberto's less than a mile away from my house. I started a chat with customer service about the issue and I then received a phone call stating the order was cancelled. What a waste of time and money. I will never use them again.”

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Posted 4 months ago

“Terrible. They never pay promised refunds. They need to be investigated and shut down. Won't even let you cancel your account.”

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Posted 4 months ago

“The serious lack of customer service makes me wonder how they are still even in business. Looks like it's time to use Door Dash instead.”

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Posted 4 months ago

“I never received my order. #06482983-3918615.”

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Posted 4 months ago

“The service is always slow. They forgot promos, customer service forgets to issue coupons. Really bad experience.”

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Posted 4 months ago

“You guys send out promo offers and when I get to check out it says promo applied but it actually was not, you guys make it difficult to honor promos. You can't help me over the phone, I read what the promo says and you don't know anything about it, seems incompetent as I didn't send this promo out you did. Stop sending me offers if you can't honor them”

Helpful Report

Posted 4 months ago

“I ordered my food from a restaurant I used to frequent as they had a promotion. Using the promotion and a gift card from my job I ordered dinner. My food never arrived. Grub hub offered me a credit and a separate card that I couldn’t use together at once. Due to an incompetent driver I have no dinner tonight & I’m hangry!!!!”

Helpful Report

Posted 4 months ago

“If I could give zero stars I would. We ordered for our company breakfast and the meal was not correct. We reached out to GrubHub and they refused to help and saying there was nothing they could do. We tried to contact the restaurant and because we ordered through grub hub they could not do anything for us. Driver left outside business instead of handing to front desk as instructed on delivery notes. Customer service is basically non existent- if you are ok with terrible service by all means use them.... 🤦‍♀️FAIL”

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Posted 4 months ago

“Worst customer service ever. Cancelled order in 14 seconds. 14 seconds!! Charged me $1000”

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Posted 4 months ago

“I placed an order through a restaurant for 2 meals to be delivered by GrubHub. The restaurant contacted me to say they were out of food for one meal, so I cancelled the entire order. GrubHub still charged me for part of this order, which I cancelled, and has refused to refund the remainder. If I had at least received the half I was charged, that would be one thing, but I never received it at all. I notified them immediately, but after countless emails and texts back and forth, now they say it has been too long to provide a refund. I will never use GrubHub again. Very poor customer service.”

Helpful Report

Posted 4 months ago

“Horrible service. They waited until 4 minutes before my order was due to be delivered to notify me they cancelled the order. No reason given.”

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Posted 4 months ago

“If I give them a half of star I would. The driver dilvered food to my apartment building, didn't even call, text or rang my bell and left the food outside the building entry door. This was food and it was left on the floor outside. Totally disappointing and disgusting service. Wouldn't be using again and definitely wouldn't recommend anyone.”

Helpful Report

Posted 4 months ago

“Consistently denies refunds after I have not gotten what I have paid for, gotten the wrong order, or delivery person said they delivered but did not. The company pays and treats drivers terribly, so it is no surprise they are overworked and mistakes are consistently made. Grubhub was good for a few years, abysmal now. Stop giving them your money, it used to be overpriced, now its just comically bad and overpriced.”

Helpful Report

Posted 4 months ago

“Horrible service. They provide a tune food will arrive and it is constantly at least 30 minutes. When you complain they give you a few dollars off next order and then that order is late.”

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Posted 4 months ago

“Food was late and cold! Driver couldn’t speak or understand English. Contacted customer support and they were not helpful at all. I will never use Grubhub again…..”

Helpful Report

Posted 4 months ago

“Claimed they delivered my food. Pictures of delivery was pitch black photo. Turns out they never picked it up. How does their app show the pickup, delivery and even a blank photo of the delivery if it never happened. Terrible company.”

Helpful Report

Posted 4 months ago

“The order was not even completed correctly. It was delivered over an hour late without notification. It was cold, it was mishandled. So that items spilled all over in the actual bag. Order number 28512973-2683914. When I requested help I was told "Your request (296477494) has been received and is being reviewed by our support staff. We will respond to you as soon as we can. After two days of responses from 4 different people that repeatedly apologized asking for me detailed information I received this "Hi Charles, Thank you for you reaching out and we apologize for the inconvenience that your order from La Espuela Mexican Grill arrived in a damaged state, that is definitely not the experience that we want you to have. Here at Grubhub, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation. Unfortunately, we can’t issue a refund for this order because it’s been more than 48 hours since the delivery ETA. We apologize for the inconvenience. In the future if there’s an issue, try to reach out to us as soon as possible. Once again, I sincerely apologize for the inconvenience this issue has caused you. If you have further questions, please feel free to contact us at https://www.grubhub.com/help/contact-us or give us a call at1-877-585-7878. Thank you and have a great day or night! Thank you for using Grubhub.”

Helpful Report

Posted 4 months ago

“Left my food orders outside TWICE this week. Once on the porch of our front entrance - a few more steps and they could have brought it in. 2nd time the driver left it on the other side of my building on the step - no cars parked over there but cars parked in front of the porch over here FRONT OF THE BUILDING. Reached out to GrubHub and they will only refund the tip. I won't use them anymore if they can't do any better than that”

Helpful Report

Posted 4 months ago

“This is a joke in delivery service, cancelled my order due to being an hour delay after already being late and when I asked for a refund, they refuse to give me my money back but wants to have my use it as a credit but than I have to use my card for a tip because the money on my grubhub will not cover it so Im wasting money if I dont spend exactly what was credited.. I will never order from her again...everything is horrible.”

Helpful Report

Posted 4 months ago

grubHub is rated 1.1 based on 1,787 reviews