grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,787 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only used them twice and won't use them again. They don't follow instructions and the drivers pass orders off to other drivers likes its a game. Don't use this app! Its a joke. My current order is more than an hour late.”

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Posted 4 months ago

“Drivers don't follow delivery instructions. Had knee surgery. Instead of delivering to my door, they left it in lobby; 3 floors below.”

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Posted 4 months ago

“Seems like every time I order there is an issue and I don’t find out until late. Either someone took the order by mistake or it was delivered to the wrong person. Totally acceptable…..”

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Posted 4 months ago

“Driver left my order on main floor and somebody stole it”

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Posted 4 months ago

“Almost 2 hours later, my order is suddenly cancelled. Unbelievable (& so much for the benefits from Amazon with Grubhub). Back to doordash!”

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Posted 4 months ago

“They canceled my order that I waited 30 minutes for. Absolutely fails as a delivery service.”

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Posted 4 months ago

“Every order is late. They refuse to cancel orders that take over an hour with no driver assigned. Will never order again.”

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Posted 4 months ago

“Can't wait for 2 and a half hours for a pizza. We had to leave but Grubhub wouldn't cancel the order. Originally was 1 hour and kept changing and ended up at 2.5 hours.”

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Posted 4 months ago

“I wish I could give ZERO stars. Multiple issues with multiple orders. Today was the last straw. I ordered lunch for our school VP and Principal for Principals Day. It was set to be delivered at 11:30. I had tablescaped a beautiful table for them, and had multiple activities planned. At 11:32 (2 minutes after it was set to arrive) GrubHub canceled my order. As a school teacher without an unlimited amount of time for a lunch break, had to come up with a plan to provide them lunch. This meant that their scheduled lunch was late and I did not get a lunch because, yet again, I was fixing GrubHubs error. I DO not recommend GrubHub. They have canceled multiple orders or portions of orders on us. Once, our order was delivered to another address and the driver kept the money and 25% tip. Two other times, instead of calling or texting, they left out one person's order from our group order out because the protein selected was not available. Terrible customer service. They do not understand that people depend on their service to be fulfill their commitment to the customer, otherwise we may not get to eat. Not worth the headache. Try a different service.”

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Posted 4 months ago

“We received a wrong sushi roll, so I immediatly contacted Grubhub and was told our account would be refunded; however, it wasn't. When I contacted Grubhub again, I was told that my request the request was not in the system so the refund cannot be given. I will now take a screen shot whenever I have to request a refund. It is sad that you cannot trust a business that is unreliable.”

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Posted 4 months ago

“I thought I was going to do some damage with my Grubhub review but it looks like I should have read the reviews first. I can't make it any worse. I've spent a lot of money with this company and I've never had worse service from anything other than Uber Eats. Orders are never right and never on time. Don't waste your money on this service. Trust me, get in your car, jump on your bike and save yourself the hassle of having a bad experience.”

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Posted 4 months ago

“Always late. Food is cold. Today they left it at the wrong apartment. I called the driver and he would not bring it to me. I went downstairs and the people had MY food in their apartment opened and they refuse to refund me”

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Posted 4 months ago

“Unlike Doordash, GrubHub REQUIRES you to come to your door and give a code. It's ridiculous and annoying. I'm sticking to doordash from now on.”

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Posted 4 months ago

“Grubhub's GPS repeatedly changed my drop off address to another location 5 blocks away resulting in numerous misdeliveries and refunds from them. I stopped using it for and joined Doordash that has had inaccurate delivery drop off. Before I did so, I spoke to 6 grubhub customer service reps in attempting them to correct the address with no result. With some couriers who answered they phones (a minority) I was able to guide them to the correct drop off address and they showed me their order sheet that featured the incorrect address so the misdelivery was the app's fault not theirs. Though. when I previously stipulated face to delivery in an effort to forestall misdelivery the majority of couriesr would still drop off the order on the street by the loced front door of the incorrect address even when I contacted them by phone and texted with photos of the correct drop off.”

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Posted 4 months ago

“Awful customer service. Back to DoorDash I go.”

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Posted 4 months ago

“Waited two hours for my order!”

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Posted 4 months ago

“I had 3 orders in a row that were 40+ minutes late. The third one was the last straw for me. I tried to get a refund since my food was completely cold and inedible. They only countered me with a 5 dollar discount (60 dollar order). Absolute terrible customer service. Really hope this company craters one day from the face of the earth.”

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Posted 4 months ago

“Ordered a sandwich from subway and all they delivered is a bag of chips. Call the support number and they told me it was my fault. They still changed me for the sandwich I didn't get.”

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Posted 4 months ago

“Placed an $80 order around 7pm, delivery was originally 8, then 9, then 9:45, was unable to reach the restaurant by phone, so decided to go to restaurant and see if order was ever picked up, woman at restaurant said our food had been sitting over an hour. She was kind enough to remake our order for free, after getting home we get the message from the delivery driver with picture saying our food is delivered. Mind you we picked up our order ourselves, anyhow the picture was taken from the dollar general driveway two blocks away from my house. I'm telling everyone to never use grubhub. We did manage to get $15 returned and $10 credit, which will not be used since I'll never use them again”

grubHub 1 star review on 26th April 2025

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Posted 4 months ago

“Used a gift card and they charged paypal. Asked them to switch and they said no. Deceptive business practice”

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Posted 4 months ago

grubHub is rated 1.1 based on 1,787 reviews