grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,978 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a meal from one of my favorite restaurants, Lotus Thai in Memphis Tn. I never got the food. The driver was in touched, I saw a call hours after. I have live chat, phone call in an effort to be reimbursed for 50.28, They asked for my order number and I supplied everything that they needed. They said its beyond 48 hours so they will not reimburse. I asked, Is this the way you treat your customers? the young ones on chat was nice, kind, they were in sympathy however I am still not able to get the funds. I just wrote an email to your corporate office regarding this matter. Grubhub no matter how big you are if you treat your customers this poorly, its only a matter of time that you will feel the effects of negative things you have caused. I would not even given any star, but I had to choose even one to write this, however your company is not even deserving of the one star.”

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Posted 10 months ago

“I WILL NEVER, NEVER NEVER USE GRUBHUB AGAIN. MY FIRST TIME USING THEM IN BROOKLYN NY. THE DELIVERY PERSON CAME TO MY ADDRESS TOOK A PIC OF LIKE HE DROPED IT OFF AND TOOK THE FOOD AND LEFT. IA M DONE' I HATE THEM. IF YOU SMART YOU WILL USE DOORDASH OR INSTACART. I CALLED CUSTOMER SERVICE AND THEY REORDERED THE FOOD. THAT WAS NOT GOOD ENOUGH THEY SHOULD HAVE REFUNDED ME ALSO. NEVER AGAIN. NOTHING THEY CAN DO TO MAKE WANT TO USE THEM AGAIN EVEN IF THEY WERE THE ONLY DELIVERY. I WOULD DO WHAT I DID WHEN I WAS YOUNGER BEFORE A GRUBHUB...”

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Posted 10 months ago

“Unreliable and terrible customer service”

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Posted 10 months ago

“Order was never delivered but they say it was confirmed. Never use them”

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Posted 10 months ago

“Grubhub as a company sucks. When they send drivers out and they bring you the wrong order or don’t bring the complete order you have to wait ten years for your refund instead of them resending your food and then they want to offer you a stupid $5 credit. I will never use Grubhub again because they are horrible. I’ll use DoorDash instead.”

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Posted 10 months ago

“They bring partial orders and do not refund you . Driver steal items and you are not reimbursed full amount for missing items”

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Posted 11 months ago

“Ordered a pizza Hut using their app. A little 12" pizza with a 12 oz drink was $35 with tip. It said delivery was 35 minutes, after 90 minutes and no delivery I called to complain. Canceled my order through the real Pizza Hut store ph number. Their drivers suck. Delivery was only .7 miles from the store in a small town. Don't ever use Grubhub site. Call the actual store you want the food from.”

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Posted 11 months ago

“I thought it was just me till I read all these one star reviews. I ordered Burger King like 2 miles from my office. at 4:05pm they pushed delivery back twice and said food would arrive at 5:40pm. I cancel my order and rejected there credit never to be used again!”

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Posted 11 months ago

“I ordered my food at 11:23 am, was told food would be delivered by 11:55am, I received my ice cold food st 12:30pm.”

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Posted 11 months ago

“The worst experience I've ever had and to be honest the only reason why I order through them was because I have Amazon prime and it's free. I rather pay for doordash and receive my order within a reasonable time and not wait two and a half hours for my food order to get to my home and be cold. Complaining to the chat box was pointless with their whole $5 credit they can put it somewhere else, never again.!!”

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Posted 11 months ago

“The delivery person showed up and did not deliver my food but took my code and makes it was delivered. Then grub hub refused to even look into this issue when I had it on my ring doorbell camera. This is theft and grub hub is allowing it. They need to be legally held liable for stealing people's my money, terrible business”

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Posted 11 months ago

“My recent experience with GrubHub has been the final straw. What started as a simple attempt to edit an order became a total nightmare, and their customer service was completely unhelpful. I placed an order and noticed I needed to make a quick change, so I clicked "edit." Instead of updating my order, GrubHub's app placed a new, duplicate order—twice! I was now charged for three identical orders. When I called them, they said they couldn't issue a refund or credit because the orders were "already completed." This is absurd. A company can always issue a credit if they choose to. This isn't the first time I've had issues with GrubHub, but it's definitely the last. Their app is unreliable, and their customer service is unwilling to fix their own mistakes. I've deleted the app and I'll be taking my business elsewhere. Don't use GrubHub if you expect reliable service and a company that stands behind its product.”

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Posted 11 months ago

“Pathetic. Food was cold, burger was undercooked, and customer service was a joke.”

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Posted 11 months ago

“If I could give GrubHub a 0, I totally would. People are dumb…I literally say bring it to my address and either I don’t hear back, or they get it wrong. Horrible drivers, and the food is always freezing. Drivers are rude, too not to mention. Never again”

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Posted 11 months ago

“Ordered 2 coffees and a pastry from a nearby coffee shop. The driver either stole or never picked up the two coffees, then delivered the pastry late. Customer service was quick to refund me, but when I realized the pastry he delivered was also wrong, I was only offered a partial refund. So I was stuck paying for one incorrect, late item. They provided absolutely nothing I paid for.”

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Posted 11 months ago

“Food is always late....its cold and sometime I think was cooked yesterday. Gubhub sucks.”

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Posted 11 months ago

“I would give them zero stars if I could. I used grubhub TWICE- first order NEVER SHOWED & they wouldn't refund me!!!!!! I waited until 2 am for that order to come & never did, the second order they delivered me the entire wrong order & guess what.... they wouldn't refund me - AGAIN. 0/10 recommend.”

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Posted 11 months ago

“Awful experience! GH system delayed transmitting the order to the restaurant for an hour and 20 minutes! Then they blame the restaurant and driver for being late! Customer service says that since the order is 2 hours late, they’re giving me a refund AND going ahead and delivering the sandwich! I NEVER received the sandwich! Called customer service who said that since I was given a refund, there’s nothing else they can do!! Screwed up my entire evening! 🤦🏻‍♀️ Absolutely HATE GrubHub!!”

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Posted 11 months ago

“Most Horrible delivery service I've ever encountered. I ashamed that I went back after two no shows but thought that perhaps my two previous experiences were due to extraordinary circumstances. My 3rd order was never assigned a driver and the restaurant called me and asked if I could coordinate with GrubHub to get a courier assigned as they were closing in 20 mins and the order had been ready for 1.5 hrs. I was on the phone with GrubHub twice after that and each time they claimed that they had a driver and gave me a different name of the courier each time. This was laughable to me despite my family being hungry and aggravated. Just really disappointed that this company that is one of only two choices in my area and chooses to operate in such a careless and unapologetic manner. Just my thoughts and something to consider before depending on these guys to follow thru. Now I will have to begin a phone campaign to hopefully get a refund.”

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Posted 11 months ago

“1 star for lack of customer service.”

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Posted 11 months ago

grubHub is rated 1.1 based on 1,978 reviews