I hadn’t ordered from Grub Hub before so when I received a message that Amazon was partnering with Grub Hub on free delivery for Prime members I was really excited to order. So on our anniversary I ordered meals for our family of 5 from the Arby’s we always use. When Grub Hub delivered our order all 5 of the potato cakes we ordered were missing so I contacted Arby’s and they said that the driver only picked up part of our order and they ran outside to try and catch the driver but they were gone. Arby’s called Grub Hub to come back and get the rest of our order but were told it wasn’t their problem. I was required to pay a fee that was a little over $5 and I gave them a $10 tip because I know how hard it is to make tips. I called Grub Hub customer service and they readily agreed to give me a refund of $17 plus change for the missing items and it would be refunded to the card I used to order with. It’s now been over a week and still no refund, I almost never leave a bad review but this is so disappointing.