I placed an order a while back, which for some reason was set to pickup; which is strange as I only ever order delivery. I immediately contacted customer service and asked them to cancel. Several minutes of waiting for a response later and I get told they can't as the food's already been made. I ask them if they can switch the order from pickup to delivery. Another several minutes of waiting and I'm told they can't do that either. I asked them to refund me for the order as I was unable to pick it up. Another several minutes go by and they tell me the best they can do is 7 dollars off on my next meal (the order was 35 dollars). Will never use again and highly recommend EVERYONE to avoid using grubhub.