grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,837 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 coffees and a pastry from a nearby coffee shop. The driver either stole or never picked up the two coffees, then delivered the pastry late. Customer service was quick to refund me, but when I realized the pastry he delivered was also wrong, I was only offered a partial refund. So I was stuck paying for one incorrect, late item. They provided absolutely nothing I paid for.”

Helpful Report

Posted 2 months ago

“Be careful working for them. They didn't pay me fully for my block. When 2 of the delivery addresses didn't exist, then they counted it against me and gave me a violation. While on phone for 25 mins with support trying to sort things out, they even went and canceled my scheduled block. Not a good company to work with!!!!!!! All the support keeps telling me is they can't do anything, some other non-reachable dept does. SL”

Helpful Report

Posted 2 months ago

“Food is always late....its cold and sometime I think was cooked yesterday. Gubhub sucks.”

Helpful Report

Posted 2 months ago

“I would give them zero stars if I could. I used grubhub TWICE- first order NEVER SHOWED & they wouldn't refund me!!!!!! I waited until 2 am for that order to come & never did, the second order they delivered me the entire wrong order & guess what.... they wouldn't refund me - AGAIN. 0/10 recommend.”

Helpful Report

Posted 2 months ago

“Awful experience! GH system delayed transmitting the order to the restaurant for an hour and 20 minutes! Then they blame the restaurant and driver for being late! Customer service says that since the order is 2 hours late, they’re giving me a refund AND going ahead and delivering the sandwich! I NEVER received the sandwich! Called customer service who said that since I was given a refund, there’s nothing else they can do!! Screwed up my entire evening! 🤦🏻‍♀️ Absolutely HATE GrubHub!!”

Helpful Report

Posted 2 months ago

“Most Horrible delivery service I've ever encountered. I ashamed that I went back after two no shows but thought that perhaps my two previous experiences were due to extraordinary circumstances. My 3rd order was never assigned a driver and the restaurant called me and asked if I could coordinate with GrubHub to get a courier assigned as they were closing in 20 mins and the order had been ready for 1.5 hrs. I was on the phone with GrubHub twice after that and each time they claimed that they had a driver and gave me a different name of the courier each time. This was laughable to me despite my family being hungry and aggravated. Just really disappointed that this company that is one of only two choices in my area and chooses to operate in such a careless and unapologetic manner. Just my thoughts and something to consider before depending on these guys to follow thru. Now I will have to begin a phone campaign to hopefully get a refund.”

Helpful Report

Posted 2 months ago

“1 star for lack of customer service.”

Helpful Report

Posted 2 months ago

“Grub hub's costumers service SUCKS! They wouldn't stop an order that hadn't started and kept my money. I will never order through them again and will make sure to let people know not to use them either.”

Helpful Report

Posted 2 months ago

“The food's always cold and the drivers always deliver to the wrong address I would not recommend this for anybody.”

Helpful Report

Posted 2 months ago

“Lately ordering through their website is laborious. The webpage will not update or updates, but when you attempt to place your order nothing happens. When you try to get customer service You're hit with the warning of extremely long wait times to chat or speak with anyone. Last last two times I was able to get an order in after an hour and a half the order was cancelled. I did get credit for the charges, however it can only be used on my next order. Which is looking like that won't happen anytime soon. We stopped using Door Dash because of crappy service and now Grub Hub.”

Helpful Report

Posted 2 months ago

“I didn’t receive my order due to the driver going to the north side of town when the address was clearly south side of town. The most they would do is credit me $5 when the order was $40. When I filed an appeal they denied it due to to many refunds- sorry if I wanted a refund for an item that was missing from my order. Thanks for wasting my money and time!”

Helpful Report

Posted 2 months ago

“I ordered a meal from a restaurant (Texas De Brazil) on August 17th that GrubHub initially said would be delivered at 9:23PM. It showed that it was out for delivery at 9:17. The restaurant closed at 9PM. The restaurant is approximately 1.5 miles from my house. I received an updated delivery time of 9:47-10:02 showing the driver left the restaurant and went the opposite direction just as I saw in the initial delivery time. I called GrubHub and cancelled the order at around 10PM. I asked for my credit card to be refunded and the supervisor I spoke with that night said that I would receive credit within 2-3 business days. Today, a week and a half later, I spoke with a supervisor to see why I hadn't been refunded. The supervisor refused to help saying that I have to receive GrubHub credit which I do not want and expires after 90 days. This way they get to keep my money for poor service that was never delivered and was promised to be refunded to me. This is wrong! If I could give zero stars I would”

Helpful Report

Posted 2 months ago

“The delivery was delayed by more than 90 minutes and the would not let us cancel for a refund at anytime during the delay. This is completely unacceptable. Will never ever use this service again. Doordash is way better.”

Helpful Report

Posted 2 months ago

“Almost every time I order food it’s not brought to me and put some random place. So I have them drop it off to me and they can’t even do that. I don’t ever have these problems with DoorDash so I will not ever use Grubhub again.”

Helpful Report

Posted 2 months ago

“If I could give zero stars I could. We placed an order on yelp, which uses Grubhub, we left no address, we were at a campground. Went to the store to pick up the order, they said it was a Grubhub order that said delivery. The store canceled the Grubhub order but we were still charged by Grubhub. And customer service “put me on hold” then hung up.”

Helpful Report

Posted 2 months ago

“I did not receive my order. GH will not refund my money. Instead they issued a GH credit which has stipulations. This is the worst food-delivery service!!! The photo received does not reflect where the order was left at all and my delivery instructions specifically asked for it not to be dropped off outside. This is a freaking apartment building!!!”

grubHub 1 star review on 26th August 2025

Helpful Report

Posted 2 months ago

“My text said my order was delivered. The photo i recieved was my order sitting in the passenger seat of a car.”

Helpful Report

Posted 2 months ago

“Useless customer service. I have random people using my address for food deliveries and there's nothing they can do about it. Laughable”

Helpful Report

Posted 2 months ago

“If I could give it no stars I would. I just tried GrubHub where I've always been a doordash customer I placed three different orders on three different nights each order I waited 2 hours after it was supposed to be here and then they canceled the order so far I have been off in 15 dollars and coupons from GrubHub to make up for the mistake but every time I go to use them my next door is canceled again and yes they're from three different places. So I wouldn't recommend using GrubHub if you ever want to see your order.”