grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,672 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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S Reames

Anonymous

Anonymous

grubHub 1 star review on 26th April 2025

Jimmy

grubHub 2 star review on 24th April 2025

Lenore

247

Anonymous

Anonymous // 01/01/2019

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“I've never had problems with grubhub ever they always deliver my food on time and it fresh if it's alittle cold ill heat it up. The drivers make sure they handle my food with care they are nice and respectful. I understand that when you get food delivered you have to give the driver a code which I completely understand you wanna make sure you giving the food to the right person.”

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Posted 1 month ago

“If I could give zero stars I would. We ordered for our company breakfast and the meal was not correct. We reached out to GrubHub and they refused to help and saying there was nothing they could do. We tried to contact the restaurant and because we ordered through grub hub they could not do anything for us. Driver left outside business instead of handing to front desk as instructed on delivery notes. Customer service is basically non existent- if you are ok with terrible service by all means use them.... 🤦‍♀️FAIL”

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Posted 1 month ago

“Worst customer service ever. Cancelled order in 14 seconds. 14 seconds!! Charged me $1000”

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Posted 1 month ago

“I placed an order through a restaurant for 2 meals to be delivered by GrubHub. The restaurant contacted me to say they were out of food for one meal, so I cancelled the entire order. GrubHub still charged me for part of this order, which I cancelled, and has refused to refund the remainder. If I had at least received the half I was charged, that would be one thing, but I never received it at all. I notified them immediately, but after countless emails and texts back and forth, now they say it has been too long to provide a refund. I will never use GrubHub again. Very poor customer service.”

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Posted 1 month ago

“Horrible service. They waited until 4 minutes before my order was due to be delivered to notify me they cancelled the order. No reason given.”

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Posted 1 month ago

“If I give them a half of star I would. The driver dilvered food to my apartment building, didn't even call, text or rang my bell and left the food outside the building entry door. This was food and it was left on the floor outside. Totally disappointing and disgusting service. Wouldn't be using again and definitely wouldn't recommend anyone.”

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Posted 1 month ago

“Consistently denies refunds after I have not gotten what I have paid for, gotten the wrong order, or delivery person said they delivered but did not. The company pays and treats drivers terribly, so it is no surprise they are overworked and mistakes are consistently made. Grubhub was good for a few years, abysmal now. Stop giving them your money, it used to be overpriced, now its just comically bad and overpriced.”

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Posted 1 month ago

“Horrible service. They provide a tune food will arrive and it is constantly at least 30 minutes. When you complain they give you a few dollars off next order and then that order is late.”

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Posted 1 month ago

“Food was late and cold! Driver couldn’t speak or understand English. Contacted customer support and they were not helpful at all. I will never use Grubhub again…..”

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Posted 1 month ago

“Claimed they delivered my food. Pictures of delivery was pitch black photo. Turns out they never picked it up. How does their app show the pickup, delivery and even a blank photo of the delivery if it never happened. Terrible company.”

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Posted 1 month ago

“The order was not even completed correctly. It was delivered over an hour late without notification. It was cold, it was mishandled. So that items spilled all over in the actual bag. Order number 28512973-2683914. When I requested help I was told "Your request (296477494) has been received and is being reviewed by our support staff. We will respond to you as soon as we can. After two days of responses from 4 different people that repeatedly apologized asking for me detailed information I received this "Hi Charles, Thank you for you reaching out and we apologize for the inconvenience that your order from La Espuela Mexican Grill arrived in a damaged state, that is definitely not the experience that we want you to have. Here at Grubhub, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation. Unfortunately, we can’t issue a refund for this order because it’s been more than 48 hours since the delivery ETA. We apologize for the inconvenience. In the future if there’s an issue, try to reach out to us as soon as possible. Once again, I sincerely apologize for the inconvenience this issue has caused you. If you have further questions, please feel free to contact us at https://www.grubhub.com/help/contact-us or give us a call at1-877-585-7878. Thank you and have a great day or night! Thank you for using Grubhub.”

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Posted 1 month ago

“Left my food orders outside TWICE this week. Once on the porch of our front entrance - a few more steps and they could have brought it in. 2nd time the driver left it on the other side of my building on the step - no cars parked over there but cars parked in front of the porch over here FRONT OF THE BUILDING. Reached out to GrubHub and they will only refund the tip. I won't use them anymore if they can't do any better than that”

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Posted 1 month ago

“This is a joke in delivery service, cancelled my order due to being an hour delay after already being late and when I asked for a refund, they refuse to give me my money back but wants to have my use it as a credit but than I have to use my card for a tip because the money on my grubhub will not cover it so Im wasting money if I dont spend exactly what was credited.. I will never order from her again...everything is horrible.”

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Posted 1 month ago

“I've only used them twice and won't use them again. They don't follow instructions and the drivers pass orders off to other drivers likes its a game. Don't use this app! Its a joke. My current order is more than an hour late.”

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Posted 1 month ago

“Drivers don't follow delivery instructions. Had knee surgery. Instead of delivering to my door, they left it in lobby; 3 floors below.”

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Posted 1 month ago

“Seems like every time I order there is an issue and I don’t find out until late. Either someone took the order by mistake or it was delivered to the wrong person. Totally acceptable…..”

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Posted 1 month ago

“Driver left my order on main floor and somebody stole it”

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Posted 1 month ago

“Almost 2 hours later, my order is suddenly cancelled. Unbelievable (& so much for the benefits from Amazon with Grubhub). Back to doordash!”

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Posted 1 month ago

“They canceled my order that I waited 30 minutes for. Absolutely fails as a delivery service.”

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Posted 1 month ago

“Every order is late. They refuse to cancel orders that take over an hour with no driver assigned. Will never order again.”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,672 reviews