grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered from Wendy’s and I was missing items. I reached out to Wendy’s and they didn’t answer the phone so I reached out to GrubHub through Amazon prime account and the person was very nice. Then I got a email stating that the order has been re-ordered and it will be arriving shortly to 2:35 ETA time at 2:11pm. Reach back out to GrubHub and they told me that it was a lie. I even gave him the number I received the email. He said that that’s not one of the numbers, but I also received message from that number once before and I will show you that once I can post The whole message”

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Posted 1 month ago

“I ordered food in advance so it would likely be delivered by my lunch time. The estimated time was perfect but then it changed…then it changed 2 more times. My lunch break was over. The order was cancelled, with a promised full refund (still waiting 4 days later) and a $10 GH credit which I won’t be using. I will never use this “service” again. I’ve used other delivery services and have not had a problem. I decided to use GH as it offered discounts with my Amazon Prime membership. Well, the discounts turned into 4+ days of waiting for a refund. I’m concerned about people this happens to that only have that money, on that day for food. SMH. Horrible “service” if I could give negative stars, I would.”

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Posted 1 month ago

“Scam will not let me cancel membership”

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Posted 1 month ago

“My order was delivered to wrong address Grub-hub gave me a credit that won't process I have to dispute charges with my card account customer service was the worst ever”

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Posted 1 month ago

“They do not hold their drivers accountable. Customer service is the worse I have come across. Will never us them again!!!”

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Posted 1 month ago

“They are terrible and the customer service sucks.”

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Posted 1 month ago

“I had orders that were incorrect several times and when I called grubhub after 3rd time they no longer gave me a credit for the order being wrong. They said my account was flagged. I pay extra for an ingredient and it is missing. No credit. Happened multi. Times. Also my food comes smelling like cologne and I have to wait to eat it.”

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Posted 1 month ago

“Every time I use this service it takes forever to get my food. Doordash and Uber eats are way quicker. Why is this”

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Posted 1 month ago

“Absolutely the worst service! Order was wrong took forever contacted customer service took forever to respond waited for responses then finally sorry we can't do anything for you ! Truly Sucks!”

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Posted 1 month ago

“Horrible service and expensive”

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Posted 1 month ago

“Grubhub is the worst delivery service”

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Posted 1 month ago

“I ordered from IHOP. Order was not correct and I called customer service. Pocholo was not very helpful. I sent pictures of the steak tips that approximately 1/3 of them were all fat and gristle. This would never have made it on the plate at the restaurant. I paid for and received NO CHEESE on my eggs again. In this order comes pancakes. I asked for utensils. I received everything in triplicate except butter. I did not receive any butter at all. See the pictures sent about the meat it was disgusting. However the driver did exactly what I asked in my instructions. This review is no reflection on him/ her. I had to call 3 times to get my phone call taken at all. My order number is 46113020-1662315. this review is real”

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Posted 1 month ago

“The grubhub driver picked up my food and kept it for themselves. This isn’t the first time so it’s my fault for taking a second chance. They should screen the drivers better. Doordash has never done this.”

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Posted 1 month ago

“I rarely leave reviews, but I feel compelled as it looks like others have the same experience. I placed an order for my son. The address was correct and because it was a business, i included the name of the business. The driver called me for the code when he arrived . I confirmed over the phone the code and asked him to confirm he was at the correct business. He did. I learned 5 minutes later from my son that the food wasn’t there. I connected with Grub Hub first via chat, and then called their toll free number. Each of the customer service reps told me they couldn’t do anything because I had confirmed the code. Over and over, despite the fact that the delivered to the WRONG address. I immediately deleted the Grub Hub app, downloaded DoorDash and reordered the food. Grub Hub lost a good customer today. 🤷🏻‍♀️”

Helpful Report

Posted 1 month ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 1 month ago

“Never receive my order. I was not given a refund because I verified the code before receiving my food. It was dropped o at the wrong house. Coustmer service would not refund.”

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Posted 1 month ago

“I rarely leave reviews, but my recent experience with Grubhub was so frustrating that I had to share. I placed an order and waited well over an hour — with no updates, no communication, and absolutely no help from customer service. I tried reaching out multiple times, and every response felt generic and unhelpful. It got so bad that I ended up reordering the exact same meal on DoorDash, and they delivered it quickly and without any issues. The lady on the phone told me false information stating that the place I was ordering from wasent taking orders. Between the delays, the lack of accountability, and awful customer support, I’ll be sticking to DoorDash from now on. I wish I could give them 0 stars because it’s horrible.”

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Posted 1 month ago

“Denied refund when shopper did not deliver what i asked for but grub hub refused to refund me ! I will never use grub hub again”

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Posted 1 month ago

“I gave one star because there was no option for 0 stars. I ordered a meal for my family consisting of several different items. When the meal arrive, we only received have of the order. The meals for my children were not in the order. We called customer care and they said they could only offer half a refund. I suggested that they bring the entire order so my family could eat together, or offer a full refund so we could reorder. they outright refused to work with me. We used to use Grubhub once a week. I will no longer use their service.”

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Posted 1 month ago

“Paid for $47 lunch... Driver never delivered... cancelled order... grubhub claims gave refund... I will never use them again...”

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Posted 1 month ago

grubHub is rated 1.1 based on 1,728 reviews