grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,672 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,672 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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S Reames

Anonymous

Anonymous

grubHub 1 star review on 26th April 2025

Jimmy

grubHub 2 star review on 24th April 2025

Lenore

247

Anonymous

Anonymous // 01/01/2019

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“Ordered from a hotel at 8pm in Dandridge TN. Delivery time kept getting pushed back until 11 pm when it was canceled. Made another order for an open restaurant. Order kept getting pushed back until canceled at 1:45 am. 6 hours no food and all restaurants closed. They gave me $7 credit. It should have been $14 for 2 canceled orders”

Helpful Report

Posted 3 weeks ago

“Driver stole 1 of 3 sandwiches I ordered from Blimpies in Hauppauge, NY. I felt the bag to see if all 3 sandwiches were there. When I found out 1 was missing I told him to take the food back to Blimpies & that I wasn't accepting it. I called the Blimpies store & Mary said she made 3 sandwiches & gave them to the driver. Also the driver took a picture while I was feeling for the sandwiches (the pkg was still in his hand) & posted the picture as if he gave me the sandwiches. Mary of Blimpies says the driver never returned the 2 sandwiches back to the store. I called Grubhub to complain but they said I will not be credited or refunded the $81.33. I have never had a problem with Grubhub before. I will never use Grubhub again.”

Helpful Report

Posted 3 weeks ago

“Ordered from GrubHub for lunch at work. They changed the address in their system after order was placed and the poor driver couldn’t deliver. I was told food going back to restaurant and to reorder someone will pick it up. Customer service hung up on me; chat is automated and kept repeating themselves and said “let me see what I can do”. Hopefully refund goes through without issue but their customer service is horrible!”

Helpful Report

Posted 3 weeks ago

“I used to order from GrubHub in CA but it's gotten worse over the years. I ordered in Thai food last night for my wife and my wedding anniversary. I timed it so the timing of the food arriving was going to be perfect for the rest of our plans. Everything looked fine, until I saw that the driver was driving around the town where they picked up the food, making other deliveries, and seeing the estimated delivery time being pushed out 20 minutes later, and then again 20 mins later. In the end, our food arrived a hour late! And one of the main Entre items was missing! Above that GrubHub customer service wasn't too helpful. Thankfully, they refunded us for the item that was missing. But they tried to make up for all the lost time and ruined plans by offering a $10 coupon off our next GrubHub order. I told them that after my last THREE bad experiences on GrubHub (same thing happened last anniversary BTW), I won't be using GrubHub anymore, so please just put that $10 on my credit card. They didn't...I just got an email saying I have a $10 GrubHub coupon...and here's the kicker... it expires in ONE MONTH! It's going to take longer than a month to forget about this bad experience and even want to try using GrubHub again, if I ever decide to try them again. They probably would've kept me as a customer if they would have offered a full or partial refund for my order, or even $20 to my credit card for the huge waste of time and ruined plans. But they're customer service sucks.”

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Posted 3 weeks ago

“I used to love this app… but then I ordered tonight and I got scammed. I paid over $50. My food never came. I contacted them and they said there was nothing they could do. Like wow that’s a way to make a loyal plus member leave. Be careful with this app.”

Helpful Report

Posted 4 weeks ago

“I had an order that I ordered from McDonald’s. By the time I got the order it was cold and I was missing an item. They sent it to the wrong address and the driver was sitting outside for 5 minutes and no one attempted to call me. Was told there was not they could do when I chatted with customer service. I am very disappointed.”

Helpful Report

Posted 4 weeks ago

“Ordered $78 chinese food for my family after we all worked very hard in the yard all day! After 45 min wait for food it was delivered to the wrong address! Amazon, UPS, FedEx, Sam’s, Kroger, all find my address no problem! Hope the driver enjoyed my family’s dinner and her $10 tip!”

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Posted 4 weeks ago

“I was not allowed to order thru free grub hub thru amazon . Could not tell me why”

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Posted 4 weeks ago

“Grubhub is the worst delivery service”

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Posted 4 weeks ago

“Used twice, got charged but never received any food. Could not contact them afterwards either.”

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Posted 4 weeks ago

“I get grubhub through Amazon Prime. 3 or 4 orders all delivered an hour or so late. Called LJS to see how long my food was sitting waiting on grubhub. It was ready 15 minutes after ordered. They agreed to remake after grubhub finally showed up. Grubhub blamed the restaurant which is why I called. Poor service from Grubhub. Placed order 134pm, delivered 305pm. Not the drivers fault. She was courteous. Not the restaurant fault. If you don't have drivers, put notice on site that order can arrive up to 2 hours after being placed”

Helpful Report

Posted 4 weeks ago

“Everything, received an email for 40% discount up to $10. It was suppose to be posted at check out, didn't happen. Called GH spoke to an agent who we could not understand so we and her had to spell everything. Sheila asked we send her the email promotion, which we did. I have 2 emails she said the reason we couldn't get the discount was because we used the wrong email address on the order. No offer of any assistance or courtesy discount and the call took 25 minutes. Horrible will never use them again.”

Helpful Report

Posted 1 month ago

“Everything. Received email for 40% discount on next order but when order placed did not receive up to $10 off. Called to ask why, agent unable to give answers as to why promo did not work. Did not offer to extent credit of $10 and will not be using grubhub delivery service again. Horrible customer service. Very sad we will use door dash or Uber eats from now on. If I could have given a 0 star, I would have.”

Helpful Report

Posted 1 month ago

“I live in Covina and ordered from Alberto's Mexican food using Grub Hub. After ordering it had been a while so I checked the status of the order and it indicated the driver was picking up the food in Los Angeles 25 miles away. What? There is an Alberto's less than a mile away from my house. I started a chat with customer service about the issue and I then received a phone call stating the order was cancelled. What a waste of time and money. I will never use them again.”

Helpful Report

Posted 1 month ago

“Terrible. They never pay promised refunds. They need to be investigated and shut down. Won't even let you cancel your account.”

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Posted 1 month ago

“The serious lack of customer service makes me wonder how they are still even in business. Looks like it's time to use Door Dash instead.”

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Posted 1 month ago

“I never received my order. #06482983-3918615.”

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Posted 1 month ago

“The service is always slow. They forgot promos, customer service forgets to issue coupons. Really bad experience.”

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Posted 1 month ago

“You guys send out promo offers and when I get to check out it says promo applied but it actually was not, you guys make it difficult to honor promos. You can't help me over the phone, I read what the promo says and you don't know anything about it, seems incompetent as I didn't send this promo out you did. Stop sending me offers if you can't honor them”

Helpful Report

Posted 1 month ago

“I ordered my food from a restaurant I used to frequent as they had a promotion. Using the promotion and a gift card from my job I ordered dinner. My food never arrived. Grub hub offered me a credit and a separate card that I couldn’t use together at once. Due to an incompetent driver I have no dinner tonight & I’m hangry!!!!”

Helpful Report

Posted 1 month ago

grubHub is rated 1.1 based on 1,672 reviews