grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,837 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This time driver followed directions. Tried to give extra tip and got an error msg. Tried explaining to the bot and was cut off. Unfortunately this was the rare driver to actually follow directions. Grubhub clearly does not care about their customers.”

Helpful Report

Posted 3 months ago

“Worst experience!! Said food was delivered but it was not. Grubhub would not give me a refund only a credit. Tried to use the credit and same thing happened, same driver!! I guess they just take the food and get paid and Grubhub keeps using them!”

Helpful Report

Posted 3 months ago

“GrubHub is truly a joke. Three times in one week my order was canceled. Why does GrubHub offer service in areas where they can't provide delivery. They are truly a joke now. We just closed our account and deleted the app.”

Helpful Report

Posted 3 months ago

“You’re asking, “What went wrong?” I’ve been waiting in the help chat since 11:06pm and it’s 11:55pm right now. There’s still 5 people ahead of me. That’s what’s wrong. What is the point of contactless delivery if the driver needs the pin? Every single time they want the pin. At this point I’m going to switch to DoorDash because it’s faster and it’s contactless. I’d rather pay a bit more than deal with Grubhub. Waiting to chat with customer service since 11:06pm ( still waiting) is ridiculous.”

Helpful Report

Posted 3 months ago

“I'm an ISO for merchants and have had severe issues getting Grubhub to integrate with Clover. It takes literal months to speak to anyone that's above their support team, and even then, nothing has gotten done. Again, it's been MONTHS of phone calls with nothing even moving slightly. This business model WILL fail. Just a matter of when”

Helpful Report

Posted 3 months ago

“They are always delayed. Their menu prices are way more compared to the actual restaurant menu prices yet they (Grubhub) adds on additional charges on top of that! The food arrives cold and often times is missing one thing or another. I tell myself each and everytime to not do this again!”

Helpful Report

Posted 3 months ago

Helpful Report

Posted 3 months ago

“I was going to order through GrubHub, but it changed to pickup only when I entered my address, and said it was pickup only due to high demand. However, I changed the address to where I work, and it magically let me have the option for delivery.....and I work literally less than half a mile from where I live.”

Helpful Report

Posted 3 months ago

“I hadn’t ordered from Grub Hub before so when I received a message that Amazon was partnering with Grub Hub on free delivery for Prime members I was really excited to order. So on our anniversary I ordered meals for our family of 5 from the Arby’s we always use. When Grub Hub delivered our order all 5 of the potato cakes we ordered were missing so I contacted Arby’s and they said that the driver only picked up part of our order and they ran outside to try and catch the driver but they were gone. Arby’s called Grub Hub to come back and get the rest of our order but were told it wasn’t their problem. I was required to pay a fee that was a little over $5 and I gave them a $10 tip because I know how hard it is to make tips. I called Grub Hub customer service and they readily agreed to give me a refund of $17 plus change for the missing items and it would be refunded to the card I used to order with. It’s now been over a week and still no refund, I almost never leave a bad review but this is so disappointing.”

Helpful Report

Posted 3 months ago

“I placed an order a while back, which for some reason was set to pickup; which is strange as I only ever order delivery. I immediately contacted customer service and asked them to cancel. Several minutes of waiting for a response later and I get told they can't as the food's already been made. I ask them if they can switch the order from pickup to delivery. Another several minutes of waiting and I'm told they can't do that either. I asked them to refund me for the order as I was unable to pick it up. Another several minutes go by and they tell me the best they can do is 7 dollars off on my next meal (the order was 35 dollars). Will never use again and highly recommend EVERYONE to avoid using grubhub.”

Helpful Report

Posted 3 months ago

“Took my order somewhere else then doesnt answer the phone”

Helpful Report

Posted 3 months ago

“Well this is the third time my food was not delivered to my house it is too late to order again as the restaurant is closed. Their “help” is so limited that getting a response that fits the situation is not available. Then the driver calls me to tell me he delivered it to the right place. Did he ask the person for a code texted from grubhub? No then why bother texting a code”

Helpful Report

Posted 3 months ago

“Horrible - had an order and the driver was waiting at the restaurant for the food. The next thing I knew another driver was heading to the store and was quite far away. My food arrived an hour later than originally scheduled and was ice cold and obviously had been sitting out for some time. I complained to customer service and was waiting for some time and they said sorry no refund. I told them they could clearly look at history and see what happened. They don’t care. Will definitely stick to uber eats and door dash from now on. I’ve used them before and this restaurant many times it was definitely a driver issue. Terrible service.”

Helpful Report

Posted 3 months ago

“If I could give zero stars I would. I was missing items from my delivery. I called the restaurant. They pushed that they packed everything and stated I needed to call grub hub for a refund. I used chat where they refused to refund me. I emailed immediately after. After emailing back and forth several times, I received an email back stating they couldn’t refund me because at the time of their latest reply it had been greater than 48 hrs since delivery ETA. They emailed me this reply an hour and a half after the cut off. Still did not refund me even though I told them I contacted them immediately after I received my order and had been receiving and sending messages to and from grub hub since then. Literally insane. Do not trust this company. Customer service is probably the worst I’ve ever experienced.”

Helpful Report

Posted 4 months ago

“Constant delays. Once you get ahold of customer support and go through that process, you get refunded as credit. Not refunded to your payment. So you are stuck using their terrible service again. Then you try to make an order so you can use the credit, the orders won't go through. So now you have credit that can't be used. Never ever will I use this service again unless it's is for the credit.”

Helpful Report

Posted 4 months ago

“We ordered over $80 worth of food from a local restaurant. The driver delivered one small meal and a dessert, which was obviously wrong. The driver shrugged his shoulders, said "that's what the restaurant gave me". We later received a text from the woman who received our order. We ended up having to drive to her house to switch orders. The whole reason we got delivery is so we didn't have to run out for food. She told us that when she contacted the GrubHub driver, his response was "I delivered the food. I'm done". We contacted GrubHub who never even gave us the courtesy of a response.”

Helpful Report

Posted 4 months ago

“I decided to give GrubHub one more chance after very disappointing deliveries. This time it took over an hour to receive food from a restaurant 1/2 mile away. Naturally the food was cold again. It appears they don't have necessary drivers to complete orders. I will be using door dash from now on.”

Helpful Report

Posted 4 months ago

“Driver didn’t deliver food properly. By the picture that was sent to us, the food was left outside and on the floor! And trying to contact customer service to get refunded was unpleasant.”

Helpful Report

Posted 4 months ago

“Two orders in a row went completely wrong. 1st order was a total no show. The app even said the driver had picked up my order. After 2 hours the order was never delivered. 2nd order I was super sick and forced me to drive to the store myself. It had my name on the receipt but not anything close to what I ordered. The missing order was not the first time it has happened. The system is full of flaws and no consistency. I cannot trust that my order will be right or it will even get to the location intended. Great concept with poor results. GrubHub did fully refund my money but in the end totally not worth the headache especially when you’re paying for convenience and to be inconvenienced multiple times.”

Helpful Report

Posted 4 months ago

“This is so bad my order arrived two hours late, the food is freezing cold, I would have just made some food at home, but the purpose of food delivery is getting yoir food fast, we are paying for the service for God'ssake. This was my first time ordering thru this app and it is gonna be my last.”

Helpful Report

Posted 4 months ago

grubHub is rated 1.1 based on 1,837 reviews