grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,840 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,840 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst service! Order was wrong took forever contacted customer service took forever to respond waited for responses then finally sorry we can't do anything for you ! Truly Sucks!”

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Posted 4 months ago

“Horrible service and expensive”

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Posted 4 months ago

“Grubhub is the worst delivery service”

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Posted 4 months ago

“I ordered from IHOP. Order was not correct and I called customer service. Pocholo was not very helpful. I sent pictures of the steak tips that approximately 1/3 of them were all fat and gristle. This would never have made it on the plate at the restaurant. I paid for and received NO CHEESE on my eggs again. In this order comes pancakes. I asked for utensils. I received everything in triplicate except butter. I did not receive any butter at all. See the pictures sent about the meat it was disgusting. However the driver did exactly what I asked in my instructions. This review is no reflection on him/ her. I had to call 3 times to get my phone call taken at all. My order number is 46113020-1662315. this review is real”

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Posted 4 months ago

“The grubhub driver picked up my food and kept it for themselves. This isn’t the first time so it’s my fault for taking a second chance. They should screen the drivers better. Doordash has never done this.”

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Posted 4 months ago

“I rarely leave reviews, but I feel compelled as it looks like others have the same experience. I placed an order for my son. The address was correct and because it was a business, i included the name of the business. The driver called me for the code when he arrived . I confirmed over the phone the code and asked him to confirm he was at the correct business. He did. I learned 5 minutes later from my son that the food wasn’t there. I connected with Grub Hub first via chat, and then called their toll free number. Each of the customer service reps told me they couldn’t do anything because I had confirmed the code. Over and over, despite the fact that the delivered to the WRONG address. I immediately deleted the Grub Hub app, downloaded DoorDash and reordered the food. Grub Hub lost a good customer today. 🤷🏻‍♀️”

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Posted 4 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 4 months ago

“Never receive my order. I was not given a refund because I verified the code before receiving my food. It was dropped o at the wrong house. Coustmer service would not refund.”

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Posted 4 months ago

“I rarely leave reviews, but my recent experience with Grubhub was so frustrating that I had to share. I placed an order and waited well over an hour — with no updates, no communication, and absolutely no help from customer service. I tried reaching out multiple times, and every response felt generic and unhelpful. It got so bad that I ended up reordering the exact same meal on DoorDash, and they delivered it quickly and without any issues. The lady on the phone told me false information stating that the place I was ordering from wasent taking orders. Between the delays, the lack of accountability, and awful customer support, I’ll be sticking to DoorDash from now on. I wish I could give them 0 stars because it’s horrible.”

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Posted 4 months ago

“Denied refund when shopper did not deliver what i asked for but grub hub refused to refund me ! I will never use grub hub again”

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Posted 4 months ago

“I gave one star because there was no option for 0 stars. I ordered a meal for my family consisting of several different items. When the meal arrive, we only received have of the order. The meals for my children were not in the order. We called customer care and they said they could only offer half a refund. I suggested that they bring the entire order so my family could eat together, or offer a full refund so we could reorder. they outright refused to work with me. We used to use Grubhub once a week. I will no longer use their service.”

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Posted 4 months ago

“Paid for $47 lunch... Driver never delivered... cancelled order... grubhub claims gave refund... I will never use them again...”

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Posted 4 months ago

“Not to be that guy but it was melted by the time it got here although I did have it delivered from rockwall,tx to Royse city,tx I would have liked a warning.”

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Posted 4 months ago

“I’d give a zero if I could. The driver took a picture of our food from his front seat and then stole our food. I called grubhub directly and all they said over and over again was “thank you for bringing this to our attention we will make note of it.” Not the first time this has happened with grubhub, I’d highly recommend using other apps.”

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Posted 4 months ago

“They suck will not give me my money back for an order that never arrived”

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Posted 4 months ago

“someone hacked into my account and placed orders, and yet no customer service was available even an hour later!”

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Posted 4 months ago

“I Think grub hub is a good company. It's the drivers that ruin them. I think grubhub needs to go through and make sure that they can pass elementary school education,, make sure that they can use Google,,type an address in,,and follow it. They will make it right,,, when they are wrong.”

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Posted 4 months ago

“Usually get my food cold and their customer service is a dragged out process”

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Posted 4 months ago

“Their drivers don't know how to read directions and continuously deliver to the wrong address. Gh will provide a code for drivers to verify. Order with customers, but they don't use it. Horrible, Horrible,Horrible.”

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Posted 4 months ago

“Order was to arrive at 7 am and I get an e-mail at 7am that says my order was cancelled. When I called, they said it was cancelled because they could not find a driver to deliver”

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Posted 4 months ago

grubHub is rated 1.1 based on 1,840 reviews