grubHub Reviews

Name: grubHub
Rating: 1.11

1.1 Rating 1,914 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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grubHub 1 star review on 24th August 2025

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food never arrived, called driver who said he was not working that evening. Terrible service. No response after giving company feedback.”

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Posted 7 months ago

“Countless times I have received cold food that I have had to microwave to eat. A service like this should have better ways to transport food to their customers like hot bags the pizza places use. They do not. They let any random moron deliver their food and they never have delivery bags to keep the food warm. I was using this service regularly 2 times per week on average and I have had no less than 12 issues over the years of cold food. AND ITS NOT LIKE ITS CHEAP EITHER! I am completely done with Grubhub and will make my own food from now on as they cannot get me the food at a decent temperature or in a timely fashion. DO BETTER GRUB HUB You will be buried by all of the other food delivery company's!”

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Posted 7 months ago

“A $30 order was completely wrong down to the item. No replacement. No refund. Just a $5 credit on your next order. When I said that was outrageous, a $7 credit on next order. When I closed the chat window and left, they upped it to a $10 credit. Here's the thing though. It does me no good because I am not going to ever use GrubHub again. Who wants $10 off another terrible experience?!”

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Posted 7 months ago

“They are all about making you pay. There is absolutely no customer service if your order is 4 hours late? Oh well that's on you. They'll give you a $5 credit for the next time you order and the next time you order. It will be another 4 hours late. It's ridiculous. Do not use GrubHub”

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Posted 7 months ago

“Always end up having extended/delayed delivery times. I ordered a pizza tonight from 6 mi away. After a couple messages saying delivery is delayed, it's going to be 2 hours before I receive my pizza, if then! GrubHub would not cancel my order or credit my original payment type - the max they could offer me was $10 credit on my GrubHub account. What good is credit to a service that you have no interest in using ever again?”

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Posted 7 months ago

“Ordered dinner for two using grubhub app, which confirmed my order and began tracking the driver, who eventually called me. I spoke with 3 GrubHub reps in succession and despite a language issue, was able to glean that they had the same address for both restaurant and delivery. I don't know the address because it was autofilled by their app, which happily confirmed my order and accepted payment. Not a very bright app. None of the 3 reps could speak English. It felt like a shakedown and dinner was a no show.”

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Posted 7 months ago

“First the delivery drive just dropped the pizza on the ground by front door. It was t sealed and he never rang the door bell. Pizza was wrong, they sent a cheese pizza with no toppings, after 20 min on the phone and having to get a supervisor they finally said I was correct. First person said I had ordered it wrong. He offered a refund, but I want a redeliver, but he said he has no way to redeliver a wrong order. Say what, how stupid. I usually use door dash, but gave Grub a chance. My bad.”

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Posted 7 months ago

“For some reason, the restaurant that is five minutes away, the delivery driver could not type it in correctly. Had to call us to get the address, even though it says it on his phone and the ticket. It’s been over an hour and 15 minutes and the food was supposed to be here in 20. Do better GrubHub. This is why we do DoorDash.”

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Posted 7 months ago

“I live 27 minutes from Popeyes. Well, a few months ago I had a surgery and I was craving Popeyes chicken and Cajun fries. Normally that costs about $12-$16 depending on combo size. I haven’t used Grubhub for over a year and decided to go ahead and place the delivery. Tell me how does a $12-$16 meal go up to around $80 just to have it delivered to my house?! That doesn’t even included the tips or anything. The price gouging has definitely destroyed this app and I will NEVER be using it again. Prices and fees are insane. Uber eats is somewhat better but not by much but even then, I will just go to get my own food from now on.”

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Posted 7 months ago

“Were unwilled to refund me on a bad order. Been using the service for a while now but their customer service is terrible.”

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Posted 7 months ago

“Sometimes you get your order, sometimes you don't but you always pay for it.”

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Posted 7 months ago

“Our driver was an hour late with my children’s dinner. We had to run out to pick up food. Horrendous customer service-”

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Posted 7 months ago

“They do not offer refunds, only GrubHub credits. They delivered my food to the wrong house, refused to give me a refund and now I have no food, but I have credits for a company I don't want to do business with. Yes, I'm hangry.”

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Posted 7 months ago

“The absolute worst delivery service. They always deliver to the wrong apt. Now they wanna give me other peoples orders from DoorDash. Garbage. Order from uber eats.”

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Posted 7 months ago

“Use four times all four orders late back to Uber eats I go”

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Posted 7 months ago

“Horrible!!!!!!!!!!!!!!!!!”

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Posted 7 months ago

“GrubHub had posted they take preorders so that's exactly what I did and within an hour its suppose to be delivered then I get a message that it was cancelled. Wasn't the first time my orders have gotten cancelled. Nothing but issues with this delivery service”

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Posted 7 months ago

“They were cheating the customers. I paid by my phone with Apple pay first. Later they sent me an email totally different price.”

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Posted 7 months ago

“I ordered from grub hub last night for the first time. I had to call to cancel an order although it was 2 and a half hours late. It wouldn't let me cancel through the app. They did give me 10 $ credit, but the money i was charged for the order didn't go back in my account. It went as credit also.i ordered this morning because I had 55 dollars in total credit from their sit. Q0 dollars credit, and 45 from the previous night's order. After an hour, I received a notice that my food would be late again, so I tried to cancel through the site and could not. Ergo, I called the busses. I waa told they could do nothing further. I never got my money back. If it had been more than 45 dollars lost, I would take them to court. Ridiculous.”

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Posted 7 months ago

“A driver named Nikki, was rude and disrespectful. She carelessly left my food outside of the gates of my complex. She called and texted me indicating that the gate code and apartment number was not indicated. I texted both and called. She answered with an attitude and said she would turn around. I said I appreciate her turning around, in effort to bring down the tone and she asked if I had an attitude and left my food on the grass by a major thoroughfare. This driver has no business in the service industry. Callers may be elderly or informed and need food delivered to their residence. Drivers should learn to problem solve without anger and do their job. I gave her a piece of my mind and got a refund that included her tip.”

grubHub 1 star review on 9th August 2025

Helpful Report

Posted 7 months ago

grubHub is rated 1.1 based on 1,914 reviews