grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,600 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,600 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t select from the whole menu and when I submitted my address it cut it off and wasn’t showing my exact address.”

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Posted 2 months ago

“I placed my order, I waited for over an hour for my food, it never arrived. I called customer service and was told a driver picked up the food but they couldn’t reach the driver then the agent canceled my order. It would have been nice if the order was resubmitted by Grubhub”

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Posted 2 months ago

“We ordered sandwiches from Firehouse at 6:50 pm. The sandwiches arrived at 8:34 pm. I didn't even eat mine since it was soaking wet from riding around in the Grubhub delivery car for an hour. Firehouse Subs are only 3.2 miles away.”

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Posted 2 months ago

“My order was to arrive shortly after 9. I received a text stating is was delayed an hour. I called to cancel the order and was refused. Will never use this service again. Yes it is convenient at times but after all the hassle is it really convenient.”

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Posted 2 months ago

“My order was never delivered. You took my money.”

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Posted 2 months ago

“The service was once valuable, but has deteriorated dramatically in recent months. In the last six months alone I have placed 17 orders and only two were without error. Two of those I must attribute to the restaurant and that leaves 13 orders that were improperly handled by the drivers, and subsequent attempts to resolve the issues failed. The only option offered is a refund which may take days to appear, but the customer is left without the order. Customers who suffer a missed delivery are then forced to manually reorder and wait in the queue, silently hoping that this time the delivery will succeed. And the clock keeps ticking. Sometimes it takes up to three hours from the time of the original order until some sort of food arrives at the door. And the help line could resolve the issue right away by just contacting the driver and having him return. So no, I am not happy.”

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Posted 2 months ago

“Do not use them. Use any other platforms but grubhub. Will not refund you if you keep having qrong orders.”

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Posted 2 months ago

“I was in turning point of Blue Bell pa today, Feb 14th. They were short two waitresses and the computer was down They were overwhelmed with customers. But Layla who was working on the counter and was the Barusta did a amazing job!! From Jay Meltzer”

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Posted 2 months ago

“Has anyone noticed they charge twice the price of the food if it was a pickup on top of delivery charges”

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Posted 2 months ago

“If I could give negative stars I would. I placed and order at 11am. Order wont arrive until nearly 1pm. I would have never ordered. They won't let me cancel as my order is "in the works". This is actually the 2nd time this has happened to me. I should have learned my lesson last time. Its now 1215 and driver isn't even to restaurant yet. Will be sticking with door dash from now on.”

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Posted 2 months ago

“Two separate orders for delivery never arrived. Over 4hours. Grubhub customer service is no help. They just type back preprogrammed response on the chat. The drivers are incompetent, can’t follow instructions to call on delivery.”

grubHub 1 star review on 14th February 2025

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Posted 2 months ago

“Very bad experience. Did not get my food or my money back”

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Posted 2 months ago

“If I could give zero star, I would. Worse delivery company ever. They allow you to place an order then after pushing your order back several times, you get a notification that your order was canceled and they can't explain why. Or my favorite, the one time the order actually went through someone randomly picked up my food and a second driver came, come to find out there is a delivery scam going on where drivers are being hacked. Took 2 hours to get my food because of this. I will no longer use Grubhub. Doordash will get my full support from now on.”

Helpful Report

Posted 2 months ago

“They delivered the wrong food last night and I placed and order tonight for delivery but it was tagged for pick-up. They would not change it to delivery. I cxld my account. I do not recommend Grubhub!”

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Posted 2 months ago

“Literally the worst delivery business out there. You order and then you never get your food but you'll get a message saying it's been delayed. Go with one of the GOOD services like Ubereats or Doordash. You'll save yourself the aggravation and you'll actually get your food.”

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Posted 2 months ago

“This is the once order I have ever received. I ask that my door be rung, it was not and my food was cold and disgusting when it arrived. I will never us GRUBHUG again.”

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Posted 2 months ago

“I placed an order as I always do with GrubHub. I received two separate emails with two different charges stating that special instructions were placed with the order and therefore an additional dollar amount was charged. This particular order I had placed before with the same instructions and had never been charged extra. When contacting customer service via chat, the representative did not offer any type of solution other than "perhaps look at the total amount before placing the order". This representative totally missed the point that the order was placed and approved and confirmed with the original amount that I agreed upon confirming the order. I expressed my disappointment and have decided to no longer use this APP and services in the future.”

Helpful Report

Posted 2 months ago

“If I could give it less than one star, I would. Happened two orders in a row. Each time I had placed my order hours prior to ensure that it would have an on time delivery. Both times, a driver was never assigned until the actual delivery time so it was predicted to be at least an hour late. I got online and chatted with a representative which apologized for the tardiness but ensured me that the driver was now on his way and that I would get my order. Once it got to be an hour late with still nothing, GRUBHUB just cancelled my order without checking with me first. They said that once an order is at least an hour late, the system will just automatically cancel the order. I called and spoke to a representative, they did not want to take any responsibility for the inconvenience, and said that it was a "system" issue which they have and couldn't do anything about it. Same issue twice in a row now. First time, I just let it go, but second time and worse experience, never ordering through GRUBHUB again. Door Dash and Uber Eats are much more reliable and on time.”

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Posted 2 months ago

“Everytime I order, my order gets pushed back, most of the time I don't have a driver, and they think a 5 dollar coupon is always the resolution. I need to switch companies, if I could give them no stars I would”

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Posted 2 months ago

“Grubhub driver ate half of my large fry, and ate a whole double fish filet I ordered leaving the empty box in the bag.”

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Posted 2 months ago

grubHub is rated 1.1 based on 1,600 reviews