grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,706 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,706 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Victoria

256

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered food from the Mexarican food truck in Waterbury, and the grub hub driver send a picture through his car window and said are order is delivered, but they never delivered it so he basically stole our food and money never order food from here again”

Helpful Report

Posted 3 months ago

“Horrible customer service. We ordered from STK Scottsdale on Christmas, received an inedible meal, and were promised a refund by the restaurant. When they failed to process it, they told us to go through DoorDash—only for DoorDash to refuse, claiming it was ‘too late’ to request a refund. So, because we trusted the restaurant to do the right thing, we’re now out a ridiculous amount of money for food we couldn’t eat. DoorDash does not protect its customers and will hide behind policy rather than actually making things right. Beware of their lack of accountability—you’re better off ordering directly from restaurants that actually care about their customers.”

Helpful Report

Posted 3 months ago

“GrubHub has gone down hill on the drivers and their appearances. This is the 2nd time I've ordered from Hong Kong restaurant menu in 2 months off of GrubHub. Both times my food was not even desirable or eatable. What a mess and the meat is like chewing on jerky and no egg drop soup. Love the cheese rolls but for 30 bucks in charges don't think so GrubHub and H.Kong rest.”

Helpful Report

Posted 3 months ago

“Out of town on business, no car of my own. Most places are closed, so I tried to get food delivered to the hotel. Twice, from two completely different restaurants, GrubHub let me order food, took the money, and then cancelled it because the restaurant closed before they could finish making the food. In one instance, the restaurant was supposedly open for another 2 hours AFTER my order was placed. It was still cancelled because they were actually closed. I don't care if it's on the restaurant or GrubHub, there simply has to be a better way for them to communicate. At least they gave me my money back, but after almost an hour and a half of waiting, I'm probably not eating tonight.”

Helpful Report

Posted 3 months ago

“Tried to cancel order immediately within 5 seconds. Grub hub refused and told me it was already ready in 5 seconds. Then notifications about being delayed and no drivers. It was seafood and restaurant prepared it without confirming a driver. Seafood left out. Late delivery. Customer service does nothing”

Helpful Report

Posted 3 months ago

“I've had so many orders stolen/misplaced and put in orders only and be told I won't receive it for 2 to 3 hours and won't let me cancel the order. Horrible service. I quit Uber eats for this same exact reason so see ya never GRUBHUB!!!!!”

Helpful Report

Posted 3 months ago

“I ordered at 4am a breakfast from Dunkin to be delivered by 8. Grubhub sent confirmation for 8am, then a delay note for 8:23, then 8:45 then final arrival at 9:35 ! This is my last time .”

Helpful Report

Posted 3 months ago

“The delivery person had an argument with the restaurant leaving me with half a delivery… telling me I would receive a refund within days, yet charged me with an amount as if I received the whole order. I called approximately 5 times and they said it was adjusted on my bank however it wasn’t! I will no longer be using this after many years of being a customer! 🤬”

Helpful Report

Posted 3 months ago

“Do not use grubhub. They would not refund me when I was mistakenly sent a gluten free pizza. Forty bucks down the drain. They said I had asked for two many refunds in the past. Two in six years, one for incredibly oily and inedible Chinese food, and one for another accidental gluten free pizza. Over six years of being a regular frequent customer. Even if you are very nice they talk over you. And do not refund. One bite I had to spit out, and pizza in the trash. The restaurant was very nice but had to send me to grubhub bc I ordered through them.”

Helpful Report

Posted 3 months ago

“I need a refund! You did not follow my delivery request. Left my food in a public pass through and not only was that not hygienic, my food was stolen. I specifically asked to get a call to meet the driver outside. No one called or texted. They took a lousy picture of my food sitting on the way. I don't even know which door they left it at... since all through ways into the building look kinda the same. So irresponsible, I am still hungry.”

Helpful Report

Posted 3 months ago

“Would if gave a no start if possible this place sucks and should be ban from deliverys”

Helpful Report

Posted 3 months ago

“Same complaint I've seen posted already I placed order and they keep pushing the delivery time back, then they said driver was on the way to pickup my food and in the tracking it showed the driver in the same spot for over 30 minutes then they only wanted to give me a 5 dollar credit and the meal was over 30.00 I wish there was a way to give zero stars, I will never use GrubHub again!!!!”

Helpful Report

Posted 3 months ago

“The worst customer service ever! They “claim” to deliver on time. All they do is keep pushing the deliver time back then food delivered cold and they want to offer 5.00 on a 25.00 order!! Supervisor “nothing we can do”. Having to pay double for lunch absolutely BS. Never again will I use Grubhub.”

Helpful Report

Posted 3 months ago

“The absolute worst food delivery service! ALWAYS LATE AND COLD FOOD!”

Helpful Report

Posted 3 months ago

“Somehow when they put my order in it was completely different than what the restaurant received”

grubHub 1 star review on 29th March 2025

Helpful Report

Posted 3 months ago

“They don't even let you cancel your order. Ordered by accident and tried to cancel right away and they stated it was too late. Also offer a 5 dollar credit when you over paying in the first place.”

Helpful Report

Posted 3 months ago

“The app is fine but as a company GrubHub (in my opinion) is pretty terrible. Orders are consistently late or get cancelled because they can't find a driver. If you have no drivers then there needs to be a way keep us from ordering in the first place or at least let us know how many are working so customers can get a sense of real time availability. Then half the time they won't even cancel so you're stuck waiting on food that will likely never come.”

Helpful Report

Posted 3 months ago

“The food arrived an hour after the posted arrival time. The Pizza and food was both good and hard. My poor 7 yr old granddaughter was in tears. Before I could do the survey they terminated my phone call. I definitely do not recommend Food Hub !!! Terrible Terrible Service with no explanation”

Helpful Report

Posted 3 months ago

“Terrible service always takes 2+ hours to arrive it’s bullcrap. Said my carrier was waiting at the restaurant for over hour for one small order? No way. Will be sticking to door dash”

Helpful Report

Posted 3 months ago

“Worst service ever my food was wrong i ordered a reese blast and they sent a heath bar blast that I am allergic to, and I could have died if I would not have looked at it”

grubHub 1 star review on 27th March 2025

Helpful Report

Posted 3 months ago

grubHub is rated 1.1 based on 1,706 reviews