grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,706 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,706 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Victoria

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Anonymous // 01/01/2019

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“Grubhub used to be decent but since they were sold their delivery has become unbelievably bad and they will no longer "make it right" when your food is more than an hour late and stone cold because the driver delivered three other orders before yours despite the fact that you added supposed priority delivery, and the restaurant called you to ask if you still want it because it has been sitting there waiting for over an hour. I have deleted my account and will never order from them again.”

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Posted 3 months ago

“I have ordered three times with Grub hub. Two out of the three times my order was cancelled at the time it should have been delivered. I will not order with them again. The cancellation didn’t bother me as much as the time of the cancellation. After I have waited two hrs for my order they send me a text saying the order was cancelled at the time of delivery. Very unhappy with service.”

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Posted 3 months ago

“Food is always cold..prices are higher...GrubHub sucks...”

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Posted 3 months ago

“unprofessional driver had tampered with food my doorbell said it all will neveruse them again”

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Posted 3 months ago

“Order is delayed every single time I use Grubhub. No matter which address I use.”

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Posted 3 months ago

“My order came with a confirmation code. I answered my phone, and the driver is yelling at me, the code, I need the code, I gave him the code because I was upstairs and he said he left the food. He didn’t. Out $70. Grub Hub REFUSES to assist, even when the driver confirmed I did not get my food. All because I gave the driver the code over the phone. They refuse to help all because of that damn code. I will never order from them again.”

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Posted 3 months ago

“The delivery driver took the soda from my order. I issued a claim right away and they never refunded me; when I contacted them again they refused to refund for the soda because it was more than 48 hours after the service. I will never use them again. I'd give them a 0 stars if I could.”

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Posted 3 months ago

“GrubHub is always so slow. I can order at 5:00 and still be waiting on my food 3 hours later. This has happened on several occasions and customer service refuses to refund, only using the same standard answers about how sorry they are, the restaurant is already making the order-like I am going to accept an order that was made 3 hours ago.”

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Posted 3 months ago

“Overcharged me for 2 orders when I only received 1 order. Tried to get refund and after sending 20 emails back and forth today, I filed a formal complaint with my bank, Amazon Prime and Pay, Better Business Bureau for fraud!”

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Posted 3 months ago

“Awful! Every time I order, they delay it 2-4 times. It takes 2-3 hours to get an order from a place 8 miles away, & the food is long since cold when it arrives. Would've taken less time to walk there!”

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Posted 3 months ago

“This is one of the worst companies you can ever use. They double billed me for a year and a half and did not refund me. Horrible horrible, horrible company.”

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Posted 3 months ago

“Horrible service. Food ready in 10 mins but grub hub took an hour. I called but was told nothing could be done. We ended up picking the food up and being charged for a service fee. We will never use this service ever again. 😭”

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Posted 3 months ago

“Order is late and food is cold ALMOST EVERY time with Grubhub. I'm not sure how they make their time estimates but they do a very poor job. It's also extremely frustrating when my order is already delayed and then I see that the driver is going the wrong direction to make another stop first. This is not a good service.”

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Posted 3 months ago

“Grubhub sucks. Im done with them. Food is always late and they don't honor their guarantee. I got it free through Amazon prime but would rather pay for doordash. Wish I could give zero stars.”

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Posted 3 months ago

“I wanted to give 0 stars but they won't let you rate unless you give 1 star. DO NOT ORDER THROUGH GRUBHUB. They don't care. Restaurant added more charges for no reason and their response is to call the restaurant. That doesn't make sense as the restaurant tells you to call grubhub.”

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Posted 3 months ago

“Just had my worst experience with GrubHub. Delivery took well over an hour food was ice cold. Terrible service.q”

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Posted 3 months ago

“I'll focus on one complaint today... I ordered 3 subs, only to receive 2. What's even more disturbing is that one of the 2 subs looked as if it had been tampered with. Of course the missing sub was supposed to be my dinner!! After calling GrubHub CS, The only thing that they could do was to refund for the one sub. I called the store to try to ascertain any detailed info. about my order. Of course they did not admit to any inconsistency. I called GH a second time to informed them about a possible shady GH delivery person, who apparently took my food as well as rumadged through my bag. That's f'd up. I hope they will be reprimanded.”

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Posted 3 months ago

“Took over 2 hours to not get food. Time kept going up and up. I would suggest not to let driver's pick up other order's.”

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Posted 3 months ago

“Worst place I pay for items I don't get two times in one day and they tell me they can not give me my money back. Never again”

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Posted 3 months ago

“You guys suck. I give clear instructions and you deliver my order literally in the middle of nowhere. Apparently you can’t read plain English.”

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Posted 3 months ago

grubHub is rated 1.1 based on 1,706 reviews