grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,707 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,707 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

251

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar story to others about Grubhub stealing money without actually providing the service. Tried to put a pickup order through the yelp app and the business used Grubhub. I entered my info and payment information and after I clicked to place the order, I received a popup that there was an error in processing my order, so I ended up calling the business directly to place an order and paid at the restaurant. The next day, I saw a pending charge from Grubhub. I thought Grubhub would cancel the charge because the order couldn't go through on the app so I thought it would be taken off. The day after that, the fee was actually charged so I contacted Grubhub support, who told me that it was outside the 48 hour delivery ETA of when I had "placed my order" and that they could not refund me because the order was successfully picked up- despite what actually happened, which was that I did not pick up the GrubHub order because I had received an error message screen that prevented me from going any further. Terrible customer service and no effort to remedy the situation.”

Helpful Report

Posted 4 months ago

“Last 2 orders I had were 3hrs late absolutely ridiculous. Will NEVER use again or recommend to anyone. I would rather paid the delivery fees to Doordash and get hot food on time.”

Helpful Report

Posted 4 months ago

“call center in INDIA, Dont undrstand english they wont call driver for verification. DO NOT DO BUSINESS WITH THEM THEY SUCK”

Helpful Report

Posted 4 months ago

“Past 2 orders I had missing items. Not the $, the principle is the issue. Either the restaurant or the driver needs to check the order. Grubhub refused to issue refund that was only $6.99 due to my "customer status". They ended the chat and hung up on me when I called. They lost a customer for good. Terrible experience.”

Helpful Report

Posted 4 months ago

“Lately every order something is wrong, delivery location is not followed, leave at neighbors, outside property on sidewalk. Food items missing, or incorrect. Customer sends pre-written sorry not the experience… but it’s gotten worse and worse”

Helpful Report

Posted 4 months ago

“0 ⭐️ I ordered pizza hut through them after a late sporting event for my kiddo. I got 2 notifications that my order was delivered. It never came. My kids and I are now sitting here 2 hours later with no food and empty tummies. They offered a measly $10 credit for the inconvenience. That doesn't even begin to cut it. Where is my order? Why was it confirmed delivered, but never arrived? Where is my phone call when they arrived? On top of all that they added an automatic $10 tip to the driver that took off with my food and never brought it here. Our ring camera is on and active, there was no activity on my porch after the order was placed. Oh, and my live chat was abruptly ended by them after I wasn't satisfied with the $10 credit. I want my food, not a $10 credit.”

Helpful Report

Posted 4 months ago

“Stole my money and have someone else my food!! Would not help me get another order or a refund. This is to be illegal”

Helpful Report

Posted 4 months ago

“I prefer Grubhub over all their competitors. They are the best delivery service. My orders are ALWAYS right unlike the competitors. Kudos to grubhub. Customer service is great but there is no need because their drivers are great.”

Helpful Report

Posted 4 months ago

“The grub hub driver could not read or speak English - order totally wrong - ruined tonight’s dinner - I got 2 grilled cheese sandwich’s instead of Texas toast and Asian salad mix instead of ice berg lettuce - I tried to talk to him but he just said no English and left”

Helpful Report

Posted 4 months ago

“I ordered from a restaurant that is undergoing renovations, but GrubHub still allowed me to order. Will not give me a refund or credit, did not get my food, they will not help. Will never order from them again and will let everyone know about their poor customer service. It was not a delivery it was for a pick up.”

Helpful Report

Posted 4 months ago

“Very fed up. I places an order, which never arrived. I'm not sure where they took a photo, but it wasn't my house. This around 8:15. I had asked that they knock and hand the order to me. Around the time they should have been here, my dog started barking. In my rush to get to the door. I fell. I waited 20 more minutes and went back to check my phone. They said it was delivered. I again searched outside in the cold weather. It wasn't there. I called Grubhub, who said they would replace it. I said they should give me a credit also for the $25 I spent on this. They said they were only allowed to give $10. Now I have to wait another hour til approximately 9 or later to get this. I'm not sure who else I can call for delivery. I've been having health problems or could get it myself. Really annoying. They didn't care if I fell or got hurt either. I'll have to rethink ever using them again.”

Helpful Report

Posted 4 months ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

Helpful Report

Posted 4 months ago

“Waited an hour and a half for Krystal's and it was not my order and cold. Not the first time with this app. I will never use them again. Beware.”

Helpful Report

Posted 4 months ago

“This delivery system grubhub has isn't any good, they don't do as you ask when giving directions, they forget most of my food and then when you call the drivers they hang up on you, how rude. And then they want a tip for bad service. Not good at all.”

Helpful Report

Posted 4 months ago

“Horrible. It was late in the evening and they took over an hour to deliver THE WRONG FOOD. They delivered someone else's meal and would not redeliver. I don't eat pork. Now I am starving, no tacos for me. The meal they did deliver was leaking also - orange stuff all over the bottom of the bag.”

Helpful Report

Posted 4 months ago

“Ordered. 1 min later stated delivered. Well. They are 10 min away so yeh, no. Asked for refund. They stated it was delivered so no. Cancelled app. Disappointed.”

Helpful Report

Posted 4 months ago

“Terrible service. Have had several orders cancelled, will never use again.”

Helpful Report

Posted 4 months ago

“Signed me up for Grubhub plus without my permission.”

Helpful Report

Posted 4 months ago

“Ordered 2 times had trouble both times. 1st Order was missing items..2nd Order was canceled because restaurant was too busy. Back to Door Dash I guess.”

Helpful Report

Posted 4 months ago

“Terrible service”

Helpful Report

Posted 4 months ago

grubHub is rated 1.1 based on 1,707 reviews