grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,600 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,600 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“inability and Climate Action, grubHub a𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢t the University of Birmingham in the U.K. In her lab, she is testing her decades-old hypothesis, trying to identify microorganisms that could one day serve as an alternative protein source while using a fraction of the land, water, and industrial fertilizer needed to support traditional crops and livestock. I took them back with out a problem because JCpen”

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Posted 3 months ago

“Worst app ordering experience and even worse follow/on customer service (literally provided ZERO help and only compounded frustration). I have a $50 gift card with Grubhub and won’t even bother trying to use it again. Btw, the name is terrible too. DoorDash or UberEats ONLY for me go forward.”

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Posted 3 months ago

“Multiple SC judgments have held grubhub 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖𝗘 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 grubhub 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 (𝟴𝗢𝟱) 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 that contractual appointments to permanent posts disregard the constitutional scheme of permanent civil services, argued the applicant. he Constitution says that recruitment to Central government jobs can only be through an Act of Parliament or a statutory Rule framed under the authority of the President. None of these, the applicant submitted, was done for the “Lateral Entry” scheme.”

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Posted 3 months ago

“Food arrived late and cold. It was left outside our gate and no door bell for was rung. Never again going with door dash”

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Posted 3 months ago

“The driver delivered it to the wrong address and GrubHub refuse to give me a refund they told me to go get it myself. Shame on them making an elderly disabled senior walking the snow just to get her package.”

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Posted 3 months ago

“So many failed deliveries. And any credits for food do not include the delivery fee or tip. So they double ding you to get the food you are missing or wrong, by charging the fees and tip again.”

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Posted 3 months ago

“Grub Hub's refund policy is UNACCEPTABLE. The driver did his/her job fine; no complaining about that. The Restaurant did not include my entire order; I contacted them to see if they will send the missing food; they can't. Spoke to the Manager and was told it was their fault and I should get a refund from Grub Hub. Calle Grub Hub Customer Service and explained the problem. On a $57 dinner order ALL that GH would refund--no...CREDIT me is $7!!!!!!!!!! They receive the full amount from the restaurant for my incomplete order and cannot refund me the restaurant charge. I will not be using Grub Hub in the future AND I WILL be letting friends/family about this experience. I am actually offended. By the way, the GH rep. was very nice...but the refund/credit policy SUCKS.”

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Posted 3 months ago

“Bad for restaurants, bad for customers, bad for drivers.”

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Posted 3 months ago

“An hour late and they said I gave them the wrong address. Back to door dash, only tried this because of Amazon prime membership. Never again!”

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Posted 3 months ago

“We ordered food tonight to celebrate my husband’s birthday. We didn’t want to go out because we are in the middle of home renovations. My husband was so excited for the food after a long day. Well, surprise!! Surprise!!!! We got someone else’s order. Nothing in the order is what we would have liked. We could not get any response when we called the driver back. She sent us directly to voice mail. DO NOT USE GRUBHUB!!!!!!!!!!!”

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Posted 3 months ago

“First time I used the service, not my choice, but the restaurant uses them. No delivery, even though they claimed they delivered the food. Extremely poor communication, no help from the chat feature. I've have never, ever had problems with Menufy. Restaurants need to stop using Grubhub. Wish I could give them a zero or a negative number.”

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Posted 3 months ago

“My order was delayed twice and the best they could refund me was $5 credit when my order was over $50 and was over 40 minutes late. Don’t use this. Uber eats is way quicker and actually helps if you ever need it.”

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Posted 3 months ago

“Have got the order wrong the last 3 times. Nobody calls you back to make it right. Delivered my last Order to the wrong hotel. Items missing.”

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Posted 3 months ago

“Items missing from order. Customer service refused to have the or other driver resolve issue. Customer service refused 13 times my request to speak to a supervisor. They also would not allow me to adjust the tip amount, which was based on items I did not receive.”

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Posted 3 months ago

“Every single time Grubhub is the delivery service it goes wrong. They hire people who cannot read or speak English so it’s no wonder my orders never get delivered to my house. At least six times this has happened. Not once have I gotten my food. I don’t ever order through them but a lot of apps sub out the orders to them. I’m just not getting food delivered anymore unless the restaurant uses their own drivers.”

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Posted 3 months ago

“Terrible service why take the order if you have no drivers I wish I could Give them a zero your service sucks then I have to wait 5 business days for a refund wtf this service should not exist they take yoir money and don’t deliver food shame on you”

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Posted 3 months ago

“GrubHub prices are higher than the actual restaurant. The actual restaurant does delivery. I ordered that way and saved money on my meal.”

grubHub 2 star review on 24th January 2025

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Posted 3 months ago

“THEY GAVE ME $7 FOR ALL THE TROUBLESSSS!! This has happened to me 3 times already! Delivery person confirms delivery through app but I never received the food! It happened 3 times on 3 different days. They sure did refund but why do GRUBHUB allow these things to happen? I work in the hospital as a nurse and only allowed to have break for 30minutes! This has caused so much stress and frustrations. Those 3 times that they never delivered my food i did not eat at all because break time is finally over! SHAME ON YOU GRUBHUB FOR LETTING YOUR DRIVERS GET AWAY WITH THIS! AND FOR GIVING ME $7. My wasted 30 minutes is worth $32 in NYC!”

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Posted 3 months ago

“Horrible service. The item I received tastes like poison. I was denied a refund. They steal peoples money. Do yourself a huge favor and order from a different delivery service.”

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Posted 3 months ago

“I tried for at least one hour to order my usual items from a restaurant in Ventura, CA but the Grubhub website would not let me login to my account. I changed my account email and password and it was accepted by Grubhub but the Ventura website still would not let me sign in. I finally got into the website but it would not let me get my order for 24 hours. The Grubhub Ventura website if definitely not use friendly!!!!!”

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Posted 3 months ago

grubHub is rated 1.1 based on 1,600 reviews