grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,592 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

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Metrics

1.1

Based on 1,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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grubHub 1 star review on 26th April 2025

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered. 1 min later stated delivered. Well. They are 10 min away so yeh, no. Asked for refund. They stated it was delivered so no. Cancelled app. Disappointed.”

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Posted 1 month ago

“Terrible service. Have had several orders cancelled, will never use again.”

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Posted 1 month ago

“Signed me up for Grubhub plus without my permission.”

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Posted 1 month ago

“Ordered 2 times had trouble both times. 1st Order was missing items..2nd Order was canceled because restaurant was too busy. Back to Door Dash I guess.”

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Posted 1 month ago

“Terrible service”

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Posted 2 months ago

“Horrible-I’m done. Spent $31. 15th time-delivered to wrong place. I left explicit instructions and asked for a text upon arrival. Ignored. I reached the driver who returned but by then, In 18 degrees, my food was frozen solid! They refuse to refund! Stay away!”

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Posted 2 months ago

“Totally ludicrous customer service! I have $44 credit because my food sat on the counter over an hour and no driver was dispatched to pick it up and now the app won’t let me place an order! Talked to 2 different people about it and neither one was able to help.”

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Posted 2 months ago

“Take people’s money ruin orders !”

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Posted 2 months ago

“Placed an order, I watched the tracking no one picking it up . So I called to cancel. They said they would not cancel delivery. It took almost an hour for a driver to pick it up. Twice this happened, won’t order again.”

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Posted 2 months ago

“I wanted to add to my order, but without realizing it, I totally made an extra order. So I spent more money than expected and GrubHub was only able to give $10 credit. But they should try to make the app more better.”

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Posted 2 months ago

“Won't use Grubhub for Business Ever Again. I made a purchase for my employees using my company credit card. I need to rectify my receipts at the end of the month. I cannot download a receipt from the app and the website refused to believe that I was a human. I asked for help in the chat and was told to go to the website (tried, can't) or to screenshot the receipt from the app. What?? Do you really think that AP is going to accept a screenshot? Back to Doordash for all Co meals.”

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Posted 2 months ago

“I do.not suggest anyone ever use Grub Hub. They get orders wrong and expect you to pay for their mistakes. Now I use Uber Eats as they are competent and Grub Hub should go out of business.”

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Posted 2 months ago

“I received 2 gift cards for grub hub. I have been unable to redeem them because each time I try and error message appears. I have tried every sort of troubleshooting..reinstall the app, try on the website...all with the same results. I called the number on the back of the card and they had no answers..wanted me to send a pic, and wanted the contact information of the people who gave the cards to me. Ii have no desire to use grub hub again.”

grubHub 1 star review on 25th February 2025

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Posted 2 months ago

“Grubhub does not pay what it owed to their drivers. I signed up and waited 2 weeks to receive pay for delivery I made and finally got a email stating my pay had been sent back to grubhub. Sorryest company I have ever experienced as a independent contractor.”

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Posted 2 months ago

“They keep delivering to the wrong address. Again it happened today. I have to wait for everything for redelivery or just get a credit. I don't think they really care. Sometimes they find the order and it's ice cold . I have even had a driver not pick up an order because they didn't feel safe in a good neighborhood.”

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Posted 2 months ago

“Terrible absolutely terrible in every way!”

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Posted 2 months ago

“I ordered Red Robin thru Grubhub. 2 burgers, 1 with onion rings and 1 with sweet potato fries. $80! The order took over an hour to get to my salon (no way to reheat), COLD! My estimated time for delivery was 30 minutes. Messy food (that's on Red Robin). I'll never order thru Grubhub again. 100% disappointed. 1 out of 10”

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Posted 2 months ago

“Ordered 3 different times and all those orders got cancelled by Grubhub when they failed guaranteed delivery times. Orders did not get cancelled immediately. Cancellation always occurred after 1-2 hrs of waiting for your food. Orders always got cancelled despite mapping showing your food was on the way. Cancel the Grubhub app and switch to DoorDash because it’s obvious that Grubhub can’t fulfill orders which is the purpose of this app! .”

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Posted 2 months ago

“I used to order from GrubHub multiple times a week and now I’ll never use them again. For the second time an order that is 10 minutes down the street is taking almost 2 hours to get here and I cannot cancel it and you get on chat with AI to offer you a five dollar credit that you’ll never use again because they’re terrible. Do not use the service! It is awful!”

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Posted 2 months ago

“I don’t know what’s going on with GrubHub. They used to be great but lately they keep moving my time my food is supposed to arrive and it’s never less than an hour before it gets here even from something that’s only a mile from my house and then I have to eat something that’s nasty and cold and soggy and disgusting and they won’t even give me the option to go pick it up. I have to sit and wait for it to be delivered. I’m over GrubHub. I will never use it again. I don’t know what’s going on in Houston, but I would never ever suggest using GrubHub”

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Posted 2 months ago

grubHub is rated 1.1 based on 1,592 reviews