grubHub Reviews

"Placed an $80 order around 7pm, delivery was originally 8, then 9, then 9:45, was unable to reach the restaurant by phone, so decided to go to restaurant and see if order was ever picked up, woman at restaurant said our food had been sitting over an hour. She was kind enough to remake our order for free, after getting home we get the message from the delivery driver with picture saying our food is delivered. Mind you we picked up our order ourselves, anyhow the picture was taken from the dollar general driveway two blocks away from my house. I'm telling everyone to never use grubhub. We did manage to get $15 returned and $10 credit, which will not be used since I'll never use them again"

"Multiple times I got a message food delivered, never received it, after waiting an hour. Now I'm told I can't get a refund and it will be another hour for delivery. Check out the photo the driver took how is this accepted."

"I did an order from safeways grubhub texted and asked if I wanted to add or change order, I requested they change 1% milk for full and submitted. I received 2 orders (one ok the other 5 substitutions) I contacted Grubhub and they said I am supposed to call to change as driver was already shopping (not true, notification from Safeways that driver on the way to the store) Grubhub, basically too bad stuck with 2 bills. Plus no credits with Safeways, stick to Safeways delivery in future."

"Submitted an order for delivery. Driver \u201cdelivered\u201d the order but it was no where to be found and the photo provided was a zoomed in photo of the bag the food was in. Literally zero background in the photo. Contacted Grubhub and they said they could re-order the food. I asked if I could pick it up to ensure I would get my order and they said no. After 40 minutes I received a notification that my order was canceled by the restaurant because the driver was too far and the restaurant was closing. That part is on the restaurant. But why on earth would Grubhub even allow the order to be submitted if it wasn\u2019t able to be picked up on time? After that customer service said there was nothing else they could do. Awful service!"

"Grubhub has lost my business. Driver wore a mask at the time of delivery. Security could not make out the name she requested so delivery was refused. Driver did not call me to let me know what was happening. I requested a full refund to my card and was told I would only get their 'credit' on my next order. There won't be a next order - cost was $20.67 for a 6\" sandwich and chips, the rest was their fees and a tip. Never ever again."

"Repeat failure to deliver. When contacting customer service if you don't respond with in 0.02 seconds asked are you still with me. Yes, I am still with you until you refund the money. No need to ask."

"Went on a business meeting out of town and I had to order from a delivery service to deliver my food to my room due to a zoom call that I was on. So I picked Grubhub. I\u2019m not a person that uses delivery services, so I don\u2019t know much about their service or how trustworthy they really are. So I ordered from Subway, sandwich, chips, and a drink. The food was delayed 45 minutes later than the delivery time, and also the food didn\u2019t make it to my room. I received an email on my phone with a picture. It was left on the sidewalk in front of my hotel. I went out to look for it and couldn\u2019t find it anywhere. Called Grubhub, and I was told that I waited too long to call for refund, which was the next day. $42.29"