grubHub Reviews

Name: grubHub
Rating: 1.12

1.1 Rating 1,728 Reviews

2 %

of reviewers recommend grubHub

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Metrics

1.1

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My issue is with the Grubhub customer service. After I placed an order, I saw they had the wrong location done for the item to be delivered. Turns out the zip code was wrong. I went to Grubhub chat and they were not able initially to resolve the issue. All it should have taken was for the customer service rep to reach to the driver. The driver attempted to reach out to me and only texted some of the time instead of all the time like I requested. After 2-3 chats, I gave up on having it delivered. It shows up as being delivered. Who knows where it wound up?Wasted precious time dealing with grubhub. When I had more time, I reached out again to chat--Carlos R. was able to help and promised a refund. Will not be using Grubhub in the future--between the fees and service---it's not worth it. Two stars because the last rep was helpful.”

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Posted 2 years ago

“Grub hub makes me very angry. The last few times I have ordered my food was cold or wrong or I felt they snagged our sodas. I was so sick and tired of it. their drivers had multiple orders in their car and you'd watch them go to 2 other restaurants and deliver to me last because I was the furthest away. Which for how I Tip my drivers at least 10 per delivery is a slap in the face when your food is cold wth. I called to cancel my seamless because it is not worth the money when the service isn't right. They refused to cancel my service. I had to call my financial institute and ask if they could do anything because they refused to cancel. It's a crock and I do not suggest the service their also insanely expensive.”

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Posted 3 years ago

“I ordered through GrubHub and then watched the tracker pass by my house then stop. I looked out the window, they were there and then they drove off with no food and noticed that they went to another address before coming back late.”

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Posted 3 years ago

“I ordered in New Port Richey FL using Grub hub for an order from Vampire Penguin l; I left notes for the driver to please knock on the door and leave the order on a red chair by my house door. The driver must not have read my notes, but in fact they must have in order to know the gate code to get into my housing area😑 Anyway, they never knocked, so...My frozen ice melted, and...they left my order on the ground, next to a bag of trash I had by my front door, rather than placing it on the chair as instructed 😑 I reached out to the driver and expressed what occurred, they said they are not permitted to knock unless asked. Well, I did ask! They obviously did not take the whole 45 seconds needed to properly read my notes😡😠😠 I wish I knew that drivers name...They owe me an extra large frozen snow from Vampire Penguin! Signed Elisa M Guajardo IMDb”

grubHub 2 star review on 23rd October 2021

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Posted 3 years ago

“EXCESSIVE FEES - AND I HAVE AN ACCT. DO NOT USE. See below bc I was charged $1.99 for delivery but I have GrubHub acct & charged $2.40 Service Fee plus I had to pay taxes and a tip- so a $23.98 dinner bill became over $35.00...smh. Items subtotal: $23.98 Delivery fee: $1.99 Sales tax: $2.58 Service fee: $2.40 Driver tip: $5.00 Total: $35.95”

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Posted 4 years ago

“Had used grubhub in the past and liked it but service seemed to get slower and slower..... the final straw was when I ordered with a 35-45 minute delivery time and it kept getting extended 20 minutes over and over and when I finally canceled was told it would take up to 10 days to be refunded....needless to say I’m done with this service”

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Posted 4 years ago

“Two orders in a row I haven't gotten the drink I ordered (though I have gotten a refund). The drivers need to double check the orders and make sure they are complete.”

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Posted 4 years ago

“Usually, very friendly people deliver the food. Also...my order is wrong in some way (whole orders, multiple sides, etc.)...and everytime i order, it is worse. Unfortunately have to move on with delivery apps.”

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Posted 4 years ago

“Placed order. Grubhub canceled irder, no reason given. Restaurant said they never received an order. 2nd order placed, they call me, tell me the oder was picked up by another Grubhub driver (1st excuse). So what? Means nothing to me which driver. So they call restaurant and claim restaurant did not receive 2nd order (2nd excuse). Then she says the restaurant has technical issues receiving orders (3rd excuse in same call). GH will cancel 2nd order and suggest to order somewhere else or try again. I question how 3 times same input will lead to a different more successful output. Getting angry. No dinner, 20 min phone time wasted and nothing to show. Nightmare. It's like this 50% of the time. How in charge needs to be fired at the top level of this business to get this organized fixed? Hire me, I take care of it. Darn!!!”

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Posted 5 years ago

“They are ridiculously expensive... the delivery fees plus other fees they charge is insane! Go with DoorDash.... free delivery, much cheaper and faster delivery”

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Posted 5 years ago

“Grub hub was supposed to text us when food was delivered and never did. By the time we checked on delivery the food was already delivered and ice cold”

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Posted 5 years ago

“Delivery fees are out of this world.. also always late arrival.”

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Posted 6 years ago

grubHub is rated 1.1 based on 1,728 reviews